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“Old hotel and not well maintain” 2 of 5 bubbles
Review of Aryaduta Manado

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Aryaduta Manado
Ranked #1 of 44 Hotels in Manado
Jakarta, Indonesia
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Old hotel and not well maintain”
2 of 5 bubbles Reviewed 14 February 2014

The hotels location was good but the service are very poor. The quality of the room are very poor, old and dirty. Room are smell, the quality of the breakfast is very pool, hot hygiene in the buffet area, many left over food. The service in the restaurant was very poor. MICE in the terrace restaurant.

  • Stayed April 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank hore-review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose W, General Manager at Aryaduta Manado, responded to this review, 23 May 2014
Hello hore-review,

We thank you for taking the time to share your feedback with us and glad that you like our prime best location. We are terribly sorry to hear your stay did not meet your expectations. Your concern has been addressed and corrected.

We hope you will accept our sincere apologies and allow us the opportunity to serve you again.

Sincerely,
Jose Wawondatu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

442 reviews from our community

Traveller rating
    152
    166
    94
    20
    10
See reviews for
101
84
37
150
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Kota Kinabalu
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 10 February 2014

Very good but could have been better. We came on a small motorcycles rental on a 2 week road tour all the way from Makassar. Being one of the better hotels around, the security were initially reluctant to let us dismount at the entrance on seeing that we are on small motorcycles but left us alone after we told him that we are a guest. Reasonably clean and comfortable hotel to stay in and good location too with easy access to private hospital (annex), shops and places to eat nearby.

  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nollan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose W, General Manager at Aryaduta Manado, responded to this review, 23 May 2014
Dear Nollan,

We would like to thank you for sharing comments from your stay. We glad to learn that you like our hotel location and have a comfortable stay with us.

We look forward to your return.

Sincerely,
Jose Wawondatu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dandenong, Australia
Level Contributor
178 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 7 February 2014 via mobile

Considering that there had been a major flood event in the city days prior to our visit, the hotel, food and staff were top quality. Service compares well with the better hotels of this level in Asia. Would recommend, and will probably be staying there next visit.

Stayed January 2014, travelled with friends
Helpful?
Thank NathalieAndAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose W, General Manager at Aryaduta Manado, responded to this review, 23 May 2014
Dear Nathalie & Andrew,

Thank you for sharing such wonderful feedback from your recent stay. It is truly delightful to read that you enjoyed your time here with us.

We look forward to your return. It is our pleasure to serve you

Sincerely,
Jose Wawondatu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 2 February 2014

I stayed for a night before heading off to Bunaken. The price was cheap considering it was on the weekend. The staffs were helpful even though not that friendly (no smile or proper greetings). I had a room with the view of Manado Tua, loved it! Though, one of the window in my room was broken and I couldn't closed it, hence I slept through the whole night with the traffic noises below (I was on the 5th floor). The room and bathroom are both clean.

The breakfast had quite a number of choices, which was great, the taste wasn't so bad too. I had a bowl of cereal, toast, and croissant with an orange juice and tea. Pretty standard, I'd say. What's pretty disappointing was the day before, I ordered meals from the room service, they taste horrible, I think the chef forgot to put salt in the fried rice.

I went swimming and the swimming pool is pretty amazing. I was swimming while watched the sunset, which I highly recommend!

  • Stayed August 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose W, General Manager at Aryaduta Manado, responded to this review, 23 May 2014
Dear Ametihita,

Thank you for sharing with us. We are glad to hear you found the Hotel to be clean and the breakfast had quite a numbers of choices. With that being said, we do apologize that the unclosed window did not meet your expectations. We hope to have an opportunity to make it up to you sometime in the near future.

Sincerely,
Jose Wawondatu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jakarta
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 January 2014 via mobile

Short business trip with great night rest is what i need. This hotel does just that. Clean and good bed. Nice views. Easy access. Friendly staff but not very helpful. Too bad many people still smoke at lobby which smells. Will stay here again.

Stayed January 2014, travelled on business
Helpful?
Thank kris_tirtadji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose W, General Manager at Aryaduta Manado, responded to this review, 26 January 2014
Hello kris_tirtadji,

We appreciate and thank you for sharing your comments from your recent stay.We are glad to learn that you have great night rest with us.

Please accept our apologies about guest smoke at the lobby. We will ensure that you do not have similar experience on your next visit.

Sincerely,
Jose Wawondatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 10 January 2014 via mobile

Staff were fantastic rooms clean but the food was very bad. Wrong orders food taste not good starters brought together with main meals, the food and beverage manager and chef need to take a good look at how they run things in the end we opted not to eat there and eat outside where there are some fantastic restaurants at half the price.
The swimming pool could do with an upgrade also.
If they can settle the food and restaurant issues this could be the best hotel in manado

Stayed January 2014, travelled as a couple
Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose W, General Manager at Aryaduta Manado, responded to this review, 27 January 2014
Hello RobertR,

Thank you for sharing with us. We are glad to hear you found the Hotel rooms to be clean, fantastic and comfortable. With that being said, we do apologize that the restaurant service did not meet your expectations. We hope to have an opportunity to make it up to you sometime in the near future.

Sincerely,
Jose Wawondatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manado, Indonesia
1 review
4 of 5 bubbles Reviewed 7 January 2014

My family stay for the first time at this hotel in dec 2013 and now for the second time. Nice hotel with 3 great views: Klabat mountain, Sea (with the Manado Tua) and beautiful city in the night. The swimming pool is one of my daughter favorite place. WiFi is working well in the 5th and 11th floor. Breakfast buffet was great with a lot of menu. Near to shopping centre and hospital.Have a fitness centre too even we don't use yet. This is a good quality hotel with all the facilities you need.

Room Tip: Better to prepare some Flotation Toys for kids in the swimming pool.. :)
See more room tips
  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mercy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose W, General Manager at Aryaduta Manado, responded to this review, 27 January 2014
Hello mercy s,

Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. The team will be so delighted to learn that we met your expectations.

Thank you for choosing to stay with us. We look forward to your return.

Sincerely,
Jose Wawondatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aryaduta Manado

Property: Aryaduta Manado
Address: Jl. Piere Tendean Boulevard, Manado 95111, Indonesia
Phone Number:
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 44 Hotels in Manado
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aryaduta Manado 4*
Number of rooms: 198
Official Description (provided by the hotel):
Aryaduta Manado is superbly located on the famous Manado Boulevard, with breathtaking panoramic views over the Bay and Mount Klabat. The diverse range of its 198 rooms and suites ensure every type of traveler, whether on business or holiday, is catered for. ... more   less 
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