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“great staffs made our stay great”

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Hotel Santika Premiere Seaside Resort Manado
Ranked #25 of 46 Hotels in Manado
Manado, Indonesia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“great staffs made our stay great”
4 of 5 bubbles Reviewed 12 June 2012

it was our second stay at the resort, and this time we were with our 5-month old son. whilst the bungalow room do need some cosmetic up-grade, the overall cleanliness was superb. the towels and linen were fresh, and the attending staffs were so thoughtful providing us with extra bottled water knowing we were with a baby.

swimming pool was great, and we had some of the best lunch during our 3 weeks stay in manado. ayam sambal mata (grilled chicken with 'mata' chili paste) was our favorite.

breakfast was a big spread and wide in variety. the kitchen staffs seemed to have a food-schedule ensuring the same food would not be served the next day.

but what really made our stay such a memorable one was the staffs. they were truly hoteliers.

Room Tip: book for a bungalow room. spacious, with surrounding garden.
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  • Stayed May 2012, travelled with family
    • Value
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Helpful?
1 Thank dgg a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 reviews from our community

Traveller rating
    8
    14
    11
    4
    3
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
KlamathFalls, OR
Level Contributor
124 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed 28 May 2012

This was once a grand resort. It's aging badly. The paint jobs are sloppy, the wood on the mirror is flaking, and the grout in the shower is coming lose.
The room was reasonably clean, but not spotless by any means.
The air conditioning worked well. We left the air on for the white noise. There are 4 rooms per building. Even though the resort was fairly unoccupied, they put us right next door to other guests. With the thin walls and ceilings we could hear much of their conversation. And believe me, we didn't want to hear that conversation!
It looks like the diving has potential since it's closest to the Bunaken Dive Preserve.
Don't miss the massage. We got 90 minute massages and they were a great value.
The place is 45 minutes from the airport.
In addition to the little cottages (4 rooms in a cottage) there is also a hotel type of setup. Consider those. Much cheaper. Same or better view. Same breakfast, pool, spa and diving.

Room Tip: Consider pool view hotel rooms rather than cottages. None of the cottages have ocean view or are oc...
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  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
Thank jsdive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murrhardt
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 December 2011

I stayed in this hotel again from 3. to 28.Oct 2011 and have been impressed by the positive changes which occured since my last visit in 2009. Quality of food has improved a lot, staff
seemed to be well trained, friendly and helpful and everything has been well organized and
punctual, which is not normal in this part of the globe -.An other good reason to come to the Santika Seaside Resort again is the Thalassa 5*Dive Center - which is located on the premises of the Santika Seaside Resort Manado - offers divers one of the worlds best diving aereas ( Bunaken Marine Park, Bangka Island and Lembeh Street ).

Room Tip: Garden Bungalows give a lot of privacy
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  • Stayed October 2011, travelled solo
    • Value
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Helpful?
2 Thank Wolfdietrich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MerelbekeBelgium
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 14 October 2011

We stayed here 3 nights to rest (our second stay here, 4 years ago we stayed here too). This hotel is very beautiful located close to the sea, in the middle of nature, but far away from town. The hotel has a free shuttle which goes daily (to order little bit in advance) to the shopping mall in town, arriving around 5 pm, and leaving town around 7 pm. We stayed in a bungalow-room in the middle of a big and very beautiful garden, with a lot of old trees. A long wooden walkway above mangroves separates the hotel from the sea. There is a big swimming pool, garden furniture is old (some broken). The room is big, and clean; the bathroom is old and needs to be renovated, although everything is still working well and there is hot water. No internet in the rooms. Comfortable beds. The lobby and restaurant don't have windows or doors (open air). No non-smoking area. The food is good. Service, although not perfect, is not bad: they do their best to fulfill the requests of customers. I wanted a quiet room, which I have got, and although there were 2 groups, we slept well.

Room Tip: The bungalows are the most quiet rooms. Bring a torch to walk to the main building at night.
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  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
2 Thank ForeverTravelfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 13 October 2011

First impressions were that the hotel was somewhat run down. After a few days, this did not seem to matter. Everything worked - we had no problems with electrics, plumbing, locks etc as others seem to have done. Our room was always clean and the huge bed was comfortable. All the staff were very friendly and helpful - yes, their English was limited but then our Indonesian was non-existent! By the end of 2 weeks all we could manage was 'good morning' and 'thank you'. We worked our way through the 'Local' menu, experiencing some very interesting offerings. For the less adventurous, the 'European' menu was delicious. Desserts were not their forte though and coffee always took an age to arrive! Several times a month for a couple of days at a time the hotel is fully booked - they cater for a lot of large group bookings. At other times, there were only a couple of tables occupied at meal times. On these evenings, when the staff had little to do, some of them took to the little stage to play guitar and sing - which they did delightfully. It would have been nice to have a beach to walk on, but the Mangroves were interesting to walk through, with lots of little critters to spot if you looked carefully.
The main reason for our stay was the diving and the Thalassa Dive Centre was excellent. They went out of their way to accommodate guests' needs and the food they provided at lunchtimes was excellent.
I would commend the actions of our dive guide, Saiful, and owner, Simone, in dealing calmly and efficiently with my husband's head injury when he was attacked by a Titan Trigger Fish.
All in all we had a wonderful holiday in a very friendly hotel and the diving was fantastic. What more could you ask for. If we had unlimited funds, I would love to come back, but there are so many other places in the world to visit.

Room Tip: The Deluxe & Premiere rooms are in the main blocks, close to the restaurant and under cover if i...
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  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
1 Thank DivingGrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, Ca, USA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 20 September 2011

A friend and I stayed for 1 week at Santika Resort after spending the previous 9 days at Kasawari-Lembeh Resort so we were a little bit spoiled.

At check-in it was apparent that the staff had little English and it continued to be an annoyance during the week. Except for simple, direct requests there was little comprehension of the more nuanced questions. Staff was always courteous when available but sometimes hard to find.

The hotel was nearly empty when we arrived, filled for a convention on one or two days but aside from a couple of weddings was mostly quiet all week. We stayed in a "Garden View" room (which was one of several 4 room bungalows on the property) which was nice but had only 2 electrical outlets. As divers we need outlets to charge batteries for cameras, strobe, lights, and computers and for me a CPAP machine. Neither outlet was near the bed. Their wireless internet connection worked about 60% of the time and was verrrry slow. We never got 2 door keys that worked even when maintenance worked for 1/2 a day and succeeded in getting a new key to work they rendered the original key useless.

Food was very good. Breakfast was buffet style with both Western and Indonesian offerings and a chef to prepare fresh eggs any style. We ate lunch at the Thalassa dive center which was always Indonesian. Dinner offered a complete Western menu including rack of lamb, steak, pasta, pizza, and several chicken dishes, most under $10. There was also an Indonesian menu which was very complete offering vegetarian as well as meat dishes.

They were having some problems with the pool pump and filters when we arrived but straightened them out after a few days. The swim up bar was never manned.

The spa offered a full range of services at reasonable prices.

Thalassa Dive Center is on the hotel grounds (a very short walk from our room) and offers 5 star PADI services. Simone, the owner runs a very tight ship and the dive guides are very knowledgeable and find lots of good stuff. Most of our fellow divers were from Holland and most did not stay at Santika. If you book through Santika you can get a package which includes diving. If you book through Thalassa they offer a range of accommodations which includes Santika but also has other choices which is what most of our fellow divers did.

All in all, Santika was pleasant and quiet but I probably wouldn't go back.

  • Stayed September 2011, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank RingAroundTheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curacao
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 27 January 2011

From the moment that we were picked up from the airport until we were dropped off three weeks later we felt a very warm friendship from virtually all the staff. For us it was the celebration of our 12 1/2 year wedding anniversary and the staff really made it a memorable day. Our bed was decorated with flowers, the BBQ at night was # excellently organized and the day we left, the staff was singing us a farewell complete with guitar, drums and cymbals. Many thanks in particular to Maria and Edwin.
Diving with Thalassa was a wonderful experience. We made three dives a day and were guided by professional dive masters throughout. Simone Gerritsen (owner) and her crew really stood for their slo9gan "Come as a guest and leave as a friend". We certainly will come back!

  • Stayed July 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Nanookh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santika Premiere Seaside Resort Manado

Property: Hotel Santika Premiere Seaside Resort Manado
Address: Tongkaina-Bunaken, P.O. Box 1644, Manado 95000 , Indonesia
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Manado
Price Range (Based on Average Rates): £
Number of rooms: 101
Official Description (provided by the hotel):
The Most Beautiful Resort in Manado located just across Bunaken Island which is only 10 minutes away. Wonderful ocean views, scenery, strategic location, traditional hospitality and excellent service. Rooms, Cottages and Suite are harmoniously situated to afford luxurious seaside views. Tease your taste buds with the best International and local cuisine at Maleo Coffee Shop and Big Tree Cafe, enjoy a new dining experience with us and indulge yourself with our special creations. ... more   less 
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Also Known As:
Resort Santika Manado

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