On arrival one is quite impressed with the elegant open air lobby, but poor management and maintenance soon reveal this is not a top end establishment. To start with, our group arrived at 4:30 pm and we were told at 4:45 that none of our six rooms were ready and there would be at least a 30 minute wait. After insisting on getting into the rooms, we found out that part of the delay was laundry service and towels were not available. When the towels arrived, they were nice and clean, but not the nice fluffy quality one expects at 5-star hotels. My shower had quite a bit of mildew and the drain barely worked so there was lots of standing water when I finished showering. The stopper in the sink also did not function properly so it could neither be closed nor fully opened for proper drainage. On the plus side, the bed was large, very comfortable and the bed linens were nice and fresh. For some reason, the wardrobe was in the bathroom which meant that clothes would continually be exposed to moisture. Air conditioning was slow to cool, but adequate. It was impossible to read by the puny little shaded light by the bed (one of my pet peeves.)
Dinner at the restaurant was decent, but not outstanding. The breakfast buffet, however, was varied and quite nice.
- Official Description (provided by the hotel):
- Sheraton Lampung Hotel is perfectly situated and surrounded by natural tourist attractions offers an unforgettable stay. Explore the most inviting tourist destinations in Lampung, the Way Kambas, is the Elephant Training Centre, The Way Kanan Nature Reserve, Krakatau Islands and Tanjung Selaki Beach and are just a few to name it.A member of Starwood Hotels & Resorts Worldwide Inc., Sheraton Lampung Hotel features 110 rooms and suites, each with the Sweet SleeperTM Bed and High Speed Internet Access with panoramic views of pool and lush tropical gardens. 7 Suites, which feature a living room with sofa, kitchen, dining area for four to six people. All rooms have balconies, TV cable, in-room tea and coffee making facility, in-room safe deposit box and 24-hour Guest Service Assistance. Sheraton Lampung Hotel offers a wide range of dining options, featuring cuisines from around the world.Pandan Wangi restaurant offers an authentic Indonesian cuisine and creative international fare inside or on the terrace overlooking the free form swimming pool and landscaped gardens. A la carte service and buffet selections for breakfast, lunch and themed buffet dinner is available.The Poolside Terrace Bar is a perfect spot to have a light snack, cocktail, mocktail, cigar or a casual meal in tropical surroundings.Exchange stories with friends and business associates with an evening pleasure at The Straits Lobby Bar. Taste your favourite wine, liquor, cocktail at one of the best spots in town.Kayu Manis Patisserie is a place to explore the specialties our home made assorted cakes.At Sheraton Lampung Hotel, guest will find all of the benefits of a business hotel in a resort-style ambience, a game of tennis, mini soccer, mini golf driving range, basket ball, badminton, petanque ball, exploring botanical garden surrounding the hotel or an invigorating workout at the Fitness Centre. The hotel is fully-equipped business centre and conference facilities for up to 300 meeting participants. ... more less
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- Also Known As:
- Sheraton Bandar Lampung
- Bandar Lampung Sheraton
- Sheraton Lampung Hotel Bandar Lampung, Indonesia