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“Very Happy”
Review of Aryaduta Medan

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Aryaduta Medan
Ranked #6 of 75 Hotels in Medan
Reviewed 4 April 2014

I am very surprised by the last few reviews of the Hotel. I found the rooms to be extremely clean, well appointed and my room was a non smoking room that smelt fresh and clean. Very friendly room attendants and, when I had a light blow in the bathroom the handyman was there and replaced it within about 20 minutes. This is a very good quality 4 - 4.5 star property with a good breakfast, pool, coffee shop, business centre etc. I was over in Medan for my sons wedding and I felt extremely safe and comfortable. Taxis are on the lobby level (I must admit that some of the young male staff there could be taught a few manners) and it is only a short trip to the Sun Plaza. On the 9th floor where reception, dining and pool are the staff were absolutely wonderful. Annie (not sure if that is how you spell her name) must be a supervisor in the dining room and she introduced herself and was extremely friendly and helpful as was the rest of the staff. Food choices were extensive and the coffee and tea was very good.. On 4 occasions I ordered room service and each time it was brought up in acceptable time and all food and drink arrived hot. Thanks to all the staff for making my stay enjoyable.

Room Tip: I booked through bookin.com and paid substantially more than my son did. He booked direct with the...
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  • Stayed: March 2014, travelled with family
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Thank 275DianneB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 9 April 2014

Dear 275DinanneB,

It was a pleasure accommodating you during your last stay with us.

We are pleased to read that you enjoyed your stay with us, and that you found or facilities up-to your high standards and that you found our staff to be friendly, courteous and efficient. We will make sure to pass this on to our staff. Thank you as well for your kind comments regarding the quality and selection of our food & beverage.
For your next visit to Medan, may we note that booking directly through the hotel will ensure you a best price guarantee, may it be through our own website or by direct reservations.
Looking forward to welcoming you again to Hotel Aryaduta Medan.

Best Regards,


The Management at Hotel Aryaduta Medan

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313 - 319 of 665 reviews

Reviewed 2 April 2014

Second time but going downhill. The lobby and receptionist area are still well-maintained, exclusive and feel welcome. However, poor experiences started when you entered the room - the carpet condition was bad, bed sheet was dirty with some stains, bathroom amenities were low quality for a 5* hotel. The air circulation was also very bad as they have no separation between smoking and non-smoking floor. WIFI connection was extremely slow! Calling the operator and receptionist but have to wait at least 5 tones before call being picked up. Had really positive experience last year but easily turned into a negative one this year. Will opt for other hotels next time.

  • Stayed: March 2014, travelled with friends
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Thank Majuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 9 April 2014

Dear Majuw,

Thank you for choosing Hotel Aryaduta Medan for your last visit to the city.

We are pleased to read that you found our receptionist to be welcoming, we will make sure to share this with our team.

We have noted your comments regarding the carpet in your room. This is most definitely an issue that we are currently looking into. For your information we are in process of refurbishing the carpets in the room, and we will improve on this for future instances. Your comments regarding our Wi-Fi connection have been noted, and we will investigate this and improve on our services here. Lastly we are currently investigating the air circulation in the rooms and we assure you we will do our utmost to rectify this situation.
Again thank you for taking the time to review your stay with us. We assure you we will improve on our standard of facilities for the future, and we hope you will give us a second thought on your next visit to Medan.


Best Regards,


The Management at Hotel Aryaduta Medan

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Reviewed 23 March 2014

Don't be fooled by the lobby and the beautiful pictures on the website. This is a poorly maintained hotel with rooms and carpet that look like retro hand-me-downs from the 1980s. In reality, the hotel was opened barely seven years ago but from the looks of it, management did not bother much with the upkeep. The free breakfast is terrible, with stale bread and barely drinkable coffee one'd normally find at a truck stop. On the other hand, the lobby is a nice touch and the staff are friendly enough. My two cents: If you're looking for 5 stars, just pay the extra US$20-30 and check out the JW Marriott just down the street.

  • Stayed: March 2014, travelled on business
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Thank leavesofgrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 1 April 2014

Dear Wiena,



Please upload the following response to tripadvisor:

Dear leavesofgrass,

Thank you for taking the time to comment on your last visit to our property.

We have noted your comments regarding the carpets in the room, and we will improve on this. For you information we will be replacing 40% of the room carpeting by this year. Progress will start shortly.

Regarding your comments on our breakfast, we will make sure to investigate this points, and we will improve on the quality of bread and coffee given during our breakfast selection.

Again we do appreciate the comments given and we will do our utmost to improve on our services and facilities.
Wishing you a pleasant week.

Kind Regards,


The Management at Hotel Aryaduta Medan

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Reviewed 15 March 2014

Accidently booked smoking room instead of non smoking one, the front office upgraded me to premier room, i was so happy to get this big room untill i found out the smell was really bad especially in the morning, went to front office to moved me to non smoking room which they did promptly but when i entered my room the smell of this new room was worst than the first one, asked the cleaning team to refresh the room but still not helping as wellI also missed an extra linen between the duvet which is really annoying as the duvet smell as well , the wifi connection was also really bad !!! When i was at the premier room they provided me with some extra face towels and some sanitary bags, also more complete bathroom stationary which i really missed in this deluxe room , i wonder myself why they make the difference? I was staying in more hotels before and never noticed this kind of rules !! Really disappointed !! I hate i have already prepaid my room , otherwise i would move to other hotel still today instead of waiting for another 4 days!!!

  • Stayed: March 2014, travelled with friends
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Thank Ephie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 23 March 2014

Dear Ephie L,

First of all thank you for taking the time to review our property, it was a pleasure having you with us.

As per our personal contact we have noted your comments regarding the non-smoking room and the lack of room amenities in your deluxe room as well as the linen and limited internet connectivity. Thank you for giving us the opportunity to redeem ourselves and giving us the opportunity to offer you a service and quality level worthy of your expectations.

We do hope you enjoyed your remaining days with us, and that your Pool Terrace room was up-to your expectations and that you found our services and facilities up-to a 5 star property standard. As we discussed we always try to ensure that our we meet and exceed our guests expectations, and we hope that through our follow up we were able to show you that we are committed and dedicated to ensure that all our guests are offered a high quality service and product.

Once again thank you for your comments, and we do hope that the rest of your stay was up-to your standards. Looking forward to welcoming you again at Hotel Aryaduta Medan.


Best Regards,


The Management at Hotel Aryaduta Medan

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Reviewed 12 March 2014

the staff are friendly and helpful. Sumptuous breakfast is served in the main coffee shop. The swimming pool area is cozy, right in the centre of the hotel. Don't be surprised - the lobby & fron desk is not on the ground floor, but on the 9th floor!
Rooms and well appointed. Non smokers - make sure you get the non smoking floor.

  • Stayed: August 2013, travelled on business
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Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 16 March 2014

Dear Tony T,

It was a pleasure reading your review. Thank you for taking the time to review your stay with us.
Thank you for your kind comments regarding our pool area and facilities, and we are glad to see that you found our breakfast to be delicious and of a high quality.

Looking forward to welcoming you again in the near future.


Best Regards,


The Management at Hotel Aryaduta Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

This was my second stay at The Aryaduta Hotel. Once again the stay was a very pleasant one. The rooms are spacious and clean, with no cigarette smell, and the shower is clean with good water pressure. We ate at the restaurant where the meals were well prepared and served by happy smiling staff. Checking in and out was quick and painless, so from now on I'd say I will be staying at The Aryaduta when I'm visiting Medan.

Stayed: March 2014, travelled with friends
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 10 March 2014

Dear Greg B,

It was a pleasure welcoming you again at Hotel Aryaduta Medan. Thank you for choosing us once more for your last stay in Medan.

We are pleased than you enjoyed your second stay with us and that you found our rooms to be spacious and clean. Furthermore we glad to read that you found our staff to be friendly, courteous and efficient, we will make sure to share this with our team.

Looking forward to welcoming you again in the near future. In the meantime we wish you a pleasant week.

Best Regards,


The Management at Hotel Aryaduta Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

one step into the lobby, you know it earn it 4 star hotel rating. Room is nice, clean and comfortable. Big flat TV with variety of channel, pool is nice, not too deep (especially for people like me, don't know how to swim, lol), live band, lots of choices of food for breakfast, I have try all style of eggs. =) fresh fruit juice, some local "kuih", cendol, dim sum, etc. anyway is buffet, eat all you wan. it start from 6am to 10.30 local time. don't worry, they will give you friendly reminder of their closing section (about 20min before 10.30am), just enjoy your here~ im loving it. Staff are friendly and smile is always on their face. We have accidentally sit on the reserve place on one morning, they didn't stop us put rearrange the table set for us to enjoy our meal. (really sorry about it, we didn't notice at all, until we saw it on the next table, that section should be all reserve XP). Gym is available too, pool towel is provide (just ask the guy there), condition in room is excellent! overall for me is enjoyable and fun. will drop here a second visit for sure.
Tips: their doing offer on staying two night with just INDO$990k and breakfast included. give it a try & enjoy it~

Room Tip: ask for the facing swimming pool room, is gorgeous!
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  • Stayed: February 2014, travelled with friends
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Thank ericfong13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 10 March 2014

Dear ericfong13,

It was a pleasure reading your review. Thank you for taking the time to comment about our property.

We are pleased to read that you had an enjoyable stay with us and that you enjoyed our facilities and services. We will make sure to share your kind comments about our staff with our team.

Once more thank you for reviewing our property, and looking forward to welcoming you again at Hotel Aryaduta Medan.

Best Regards,


The Management at Hotel Aryaduta Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aryaduta Medan

Address: Jl. Kapten Maulana Lubis no. 8, Medan 20112, Indonesia
Phone Number:
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Medan
#5 Luxury Hotel in Medan
#7 Best Value Hotel in Medan
Price Range: £37 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Aryaduta Medan 4.5*
Number of rooms: 195
Official Description (provided by the hotel):
In the heart of the vibrant business and entertainment district of Medan, Aryaduta Medan boasts exceptional comfort in its 195 guest rooms and suites, a multitude of spacious facilities , a breathtaking 35 meters Courtyard Pool and spectacular city views. The hotel is ideally located adjacent to The Mayor's office, 45 minutes drive to Kuala Namu International Airport, walking distance from Merdeka Walk and the train station that runs non stop to the airport is a few minutes drive from the hotel. ... more   less 
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Also Known As:
Medan Aryaduta Hotel

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