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“The Best Hotel During Training”
Review of Aryaduta Medan

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Aryaduta Medan
Ranked #5 of 76 Hotels in Medan
Reviewed 27 June 2014

I held office training in more than seven cities in Indonesia and found that Aryaduta is the best hotel and meeting venue.
We stayed on 18 - 20 May 2014 in the hotel for two days training.
Room :
Spacious room with great balcony and elegant bathroom. Five thumbs up.

Meeting Venue & Package :
They are very professional, D-1 before the morning event, the hotel held a grand wedding in the ballroom. We able to see the ballroom from our room but we barely hear the noise from the wedding party. The wedding party end at 10.00 PM, we felt panic because our events starts on 08.00 in the morning, by 1 AM they still unloading the stage. But the banquet team make sure that they can finished all the preparation by morning. At 04.00 AM I checked again the venue and all set!. Unbelieveable.
Their service was awesome, flexible, reactive and help us a lot. Menu for lunch is amazingly delicious. Surely I will recommend this hotel to everyone else :D

  • Stayed: May 2014, travelled on business
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1  Thank Dian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 15 July 2014

Dear Dian N,

Thank you for choosing Hotel Aryaduta Medan for your last stay in the City. It was a pleasure having you with us.

We are pleased that you enjoyed your stay with us and that you had a successful event at our property. Thank you for your fantastic comments regarding our services and staff, we will make sure to share this with our staff.
Furthermore thank you for recommending our property to your friends and colleagues and for your wonderful review.
Looking forward to welcoming you again at Hotel Aryaduta Medan.

Best Regards,


The Management at Hotel Aryaduta Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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347 - 353 of 733 reviews

Reviewed 19 June 2014

The room was pleasant and comfortable enough for 2. The walls were rather thin so we could hear our neighbours' activities. The swimming pool was the best part of the factilities. We spent many enjoyable hours there. Breakfast spread was good but some dishes ran out and were not refilled for latecomers to breakfast. Being above a shopping mall, with a large supermarket, is convenient.

  • Stayed: May 2014, travelled with family
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1  Thank Wai-Mun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 23 June 2014

Dear Wai-Mun,

Thank you for taking the time to review our property.

We are pleased that you found our rooms to be comfortable and that you enjoyed our facilities as well as our breakfast selection. We have noted your comments regarding the replenishing of the items and will make sure to improve for the future.
Looking forward to welcoming you again at Hotel Aryaduta Medan.


Best Regards,


The Management at Hotel Aryaduta Medan

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Reviewed 17 June 2014

Thought the hotel was nice - spacious rooms, simple and elegant lobby, pool was good and staff generally courteous and competent.

The in-room massage experience soured the stay. The masseur finished the 60-minute massage in 40 minutes and when I told her she has 20 minutes to go, she was adamant it was 60 minutes. Only when I threatened to report it to the spa centre did she grudgingly did the time she's supposed to do - even then it was only 15 minutes and not 20. My recommendation is: why pay more to have a massage in the hotel (which was the worst I've had BTW) when you can get better service at a cheaper rate.

Room Tip: In-room massage was a real let down. Avoid if possible
See more room tips
  • Stayed: June 2014, travelled with family
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6  Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

We stayed in this hotel in 2012 for a night while this time, we stayed 6 nights at the end of May in room 1101 (right next to the lift).

Lobby and front desk is on the 9th floor where the restaurant, swimming pool and function rooms are located as well. Check in is fast, but getting to the lobby from the ground floor entrance is a bit of a problem because there were only 2 guest lifts and our arrival coincides with a wedding dinner reception and we ended up having to take a service elevator.

Room: is big (we had an upgrade) with king size bed; 2 sofa chairs; LCD TV with more channels than I need; kettle for making coffee/tea (sachets provided); a small fridge; in-room safe; writing desk with free wifi and hair dryer. Room is carpeted, paper slippers provided, bathrobes (2 pieces) and a big cupboard. The mattress is firm and pillows are fluffy. The bathroom is big with a separate shower stall (with a stone/marble slab but the reason is beyond me). Basic amenities such as comb, shower cap, lotion, shampoo, conditioner and 1 toothbrush are provided.

There isn’t any iron and ironing board but I guess those can be obtained from housekeeping. There is only 1 power socket at the writing desk and 1 in the bathroom. We had to unplug the standing lamp and use that socket as well.

Swimming pool is good for doing laps and is heavily chlorinated. Didn’t see any shower stall to wash before (and hence the heavy dosage of chlorine?) and after swimming and pool towels are available.

Breakfast has a good mix of local and western food. I am not a fan of beef bacon nor sausages but the coffee is good, there’s toast and there’s an egg station though the eggs tend to be over-cooked. A few service staff was sullen on the 1st day but improved subsequently. Place is crowded every day we were there.

Small mall with a hypermarket is attached to the hotel (or the hotel could be attached to the mall in the case of half full or half empty jug) and is good to pick up additional water, drinks and snacks. A few restaurants are available too and we had a good dinner in a Chinese restaurant.

  • Stayed: May 2014, travelled as a couple
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1  Thank EKYSeremban_Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 18 June 2014

Dear EKYSeremban_Malaysia,

Thank you for choosing Hotel Aryaduta Medan during your last trip to the city.
We are pleased that you enjoyed your stay with us and that the room was up to your high standards. Furthermore thank you for your kind comments regarding our breakfast, amenities and staff.
For your information, our iron board are available upon request, as you noted. We have noted your comments regarding the eggs during breakfast as well as our elevators. We will make sure o investigate these points and improve for the future.
Looking forward to welcoming you again at Hotel Aryaduta Medan.

Best Regards,


The Management at Hotel Aryaduta Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I stayed here at the end of my trip in Indonesia - Medan itself isnt a very interesting city but my stay at the Aryaduta was fab. The rooms were spacious with a lovely big bathroom, feather pillows and duvet on the bed and everything else you would expect hotel of this standard. The breakfast was included and there was plenty of choice - the coffee was instant but I think you had the option of paying for espresso etc. The pool and outdoor area were really great and the pool was kept at a refreshing rather than too warm temperature which was great. Service and cleanliness was exceptional

  • Stayed: June 2014, travelled with friends
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1  Thank lakeside-lodge1243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 18 June 2014

Dear lakeside-lodge1243,

It was a pleasure reading your review. Thank you for taking the time to review our hotel.
We are pleased that you enjoyed your stay with us and that our services, facilities and amenities where all to your satisfaction.
Again thank you for staying with us and perhaps until your next visit to Medan.

Best Regards,


The Management at Hotel Aryaduta Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

Upon arriving, I was told that the type of room I booked was sold out! Took hours for staff to organise my deluxe king room - could have simply upgraded the room instead of making me wait so long. I am used to better service from a high end hotel.

The gym was terrible! There are no barbells and the highest dumbbell weight is 25kgs.

On a positive note, the room was nicely fitted out and the bed was comfortable. Also, the pool is beautiful. I only wish I had been checked in on time so I could have enjoyed it for more than two hours...

Stayed: June 2014, travelled as a couple
1  Thank Toby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 17 June 2014

Dear Toby H,

Thank you for taking the time to comment on your last stay with us.
We have noted your comments regarding our gym facilities. We will make sure to look into this, and where possible improve for our future guests.
Your comments regarding your check-in have been noted. For your information, during your arrival we were fully booked, thus not giving us the possibility to upgrade you to the next category. During occurrences as with your stay, we will do our utmost to possibly upgrade your room based upon availability.
Thank you for your kind comments regarding our pool and facilities, and perhaps we can welcome you again in the near future.

Best Regards,


The Management at Hotel Aryaduta Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

The hotel main lobby and rooms are located at floor 9 to 11 of the building. But hotel staff can help to and your luggage up to your room upon check in.

Check in was fast and efficient. We were given free room upgrade to Premier room as we booked rather early.

Room was really clean and spacious. All room equipment is working well and the tv has got more than a hundred channels, both locals and internationals. Some are in HD too.

Breakfast provided with great variety of food, fruits and drinks. Pool is great, with kid's pool at the side.

This is really a great hotel for families.

Definitely will consider staying there again if we visit Medan.

Stayed: June 2014, travelled with family
1  Thank joaowee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AryadutaMedan, General Manager at Aryaduta Medan, responded to this reviewResponded 10 June 2014

Dear joaowee,

It was a pleasure reading your review.
Thank you for your kind comments regarding our staff. We are pleased to read that you found our rooms to be clean and up-to your standards and that you enjoyed our breakfast selection.

Looking forward to welcoming you again at Hotel Aryaduta Medan.

Best Regards,


The Management at Hotel Aryaduta Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aryaduta Medan

Address: Jl. Kapten Maulana Lubis no. 8, Medan 20112, Indonesia
Phone Number:
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Medan
#5 Business Hotel in Medan
#7 Best Value Hotel in Medan
Price Range: £33 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Aryaduta Medan 4.5*
Number of rooms: 195
Official Description (provided by the hotel):
In the heart of the vibrant business and entertainment district of Medan, Aryaduta Medan boasts exceptional comfort in its 195 guest rooms and suites, a multitude of spacious facilities , a breathtaking 35 meters Courtyard Pool and spectacular city views. The hotel is ideally located adjacent to The Mayor's office, 45 minutes drive to Kuala Namu International Airport, walking distance from Merdeka Walk and the train station that runs non stop to the airport is a few minutes drive from the hotel. ... more   less 
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Also Known As:
Medan Aryaduta Hotel

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