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“Really good”

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JW Marriott Hotel Medan
Ranked #1 of 72 Hotels in Medan
Certificate of Excellence
Jakarta
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Really good”
Reviewed 9 May 2012

Best hotel in Medan. Elegant design. Rooms are great, and i can take bubble bath with beautiful city view at night. Good restaurants. But i'm not sure why, almost everytime i go out and went back to hotel, the key doesn't seem to work, so i should update it again at the lobby.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NicholaiDendi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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955 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Cologne, Germany
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 May 2012

We stayed here twice, as we arrived, then left for Lake Toba, and returned again for another 2 nights. Very nice airy hotel. A few problems with communication as the staff say they understand, but they didn't always - no problem, but they should say so, so I can try to explain again instead of thinking my requests had been dealt with.
Maintenance of the rooms is lacking a little, chipped woodwork, stained carpets, large marks on curtains and bed decoration - not a great first impression. Overall a nice room though, with a modern bathroom and an excellent bed, it was super comfy, and my husband who usually wakes with a bad back had no problems.
We booked the business package with wifi, breakfast and 6 pieced of laundry each included daily. Laundry service was super-fast, however we had 2 shirts ruined - burned with the iron! Breakfast is with beef bacon, chicken sausages etc. due to muslim religion and therefore not eating pork. Huge variety of breakfast though, albeit things like noodles, curry etc. Hotel is well situated, just a few minutes walk from the shopping mall and centre. However, it is soooo hot, it's much nicer to take a taxi or a Becak wherever you go. Minimum charge for taxi was 25000idr, roughly 2€, but lasts a while. We went to the mosque and palace and had the taxi on standy whilst we looked around, he then took us to the shopping mall, all for the cost of 50,000idr (5€). Back to the hotel review: Very nice pool, but the sun is only on it in the morning, so no relaxing in the sun in the afternoon. My husband said the fitness centre was very nice, too. There are sauna and steam rooms in each changing area, so no possibility of sitting in them with your husband/wife. Overall, a nice place, but starting to look a little tired around the edges. Still a good 4 star though, but I wouldn't say a 5 star.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AntoinetteKerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 April 2012

Tagged along with hubby on his work trip to Medan for a short break. The security of this hotel is tight. I wanted to take a picture of the lobby and main door area but was asked politely not to take any photos by the security guard. We were given a high floor room with nice views of the Medan city. The room was luxurious and impeccable. Love the bed and the pillows, which were soft and comfortable. The breakfast spread in the morning was good too. We booked a one hour massage at the hotel's spa. The massage was fine but I wished they had soundproofed the treatment rooms as you can hear the screams and laughters of children playing at the pool area which is abit annoying. Other than that it was a perfect weekend break!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank syloft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 April 2012

Simply one of the best hotel in Medan. Room amenities are very good, with excellent and comfy bed and pillows. Food was good, but they lacks of variety in fresh fruits (it was only orange, papaya, and pineapple when I had breakfast there).
Nice experience there in JW Marriott Medan.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 April 2012

Located in a megapolitan city, this hotel like a huge domino. The securityman is bad. I was ask where's the hotel's ballroom, he answered just go straight to the OFFICE lobby. Excuse me OFFICE.? I asked for HOTEL's lobby...
What a stupidity...

Oya, the ballroom is WOW, clean, staffs are nice, and the foods and desserts are so American. I love it...

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emnoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
2 reviews
Reviewed 11 April 2012

went to medan just for 2 days, arriving medan in early morning have booked another hotel ranked 2 in the riview... get there but been told by reception that room not ready untill lunch time, tired sleepy and hungry i decide to go check at marriott, get there get the room and check in straight away....pay more stay marriott the best!!!!

Room Tip: good view from my room at 23floor
See more room tips
  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennyfennell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 7 April 2012

Many variety of food for the breakfast. Room's big. Great bathroom and most of the staffs speak english.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikhachan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Medan

Property: JW Marriott Hotel Medan
Address: Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 72 Hotels in Medan
Price Range (Based on Average Rates): £
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Official Description (provided by the hotel):
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 
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