I travel monthly around the world, and have rarely felt the need to post a review on TA.
This hotel attracted my secretary from the competitive price on offer, about 50% less than the Marriott where I usually stay in Medan.
The discounted price demonstrated to me the appaling service of this hotel, plus the high prices (such as $15 for a single -shot of whisky)
The list of problems at this hotel is almost comic - a leaking toilet in the bathroom, with toilet water all over the bathroom floor. An adaptor plug for my laptop not available as all other guests were using them (could I call them the next day? What a farce). Absolutely no effort whatsoever to resolve this problem. When I suggested the hotel go out and buy an adaptor to be able to provide the service they advertised (this being a 5 star hotel alledgedly), they suggested it was easier if I went out to purchase one instead).
The swimming pool here is TINY. Service at the pool area also non-existent even though it was deserted of customers.
How on earth can a hotel like this get away with such shabby service? This hotel would be a 1 star hotel in Western Europe or the USA.
A truly appaling experience I wish never to repeat!!
- Official Description (provided by the hotel):
- Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more less
- Reservation Options:
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- Also Known As:
- Grand Swiss-Belhotel Medan Hotel Medan