I booked online at their website a few weeks prior to my arrival in Medan. Upon arrival at 3pm, I tried to check-in but unfortunately, I was told that my room was not ready. The front staff informed me that I have to wait an hour for a non-smoking deluxe room. No compensation or free drinks/snacks were offered. I am pondering, what is the purpose of having guest to book and paid in advance when upon checking in; was told to wait for 1 hour (the check in time is 1pm). This really gave a bad first impression.
Frustrated, I get the smoking room (which was available immediately) and the bellboy escorted me with my luggage to my room. The room was very nice, with the exception that my view is surrounded by Cambridge Condominium. Everything in the room and bathroom has been reviewed already.
They have a gym at 7th Floor, but it is very basic, with 2 treadmill, facing the pool. For better facility-gym, take the lift to Ground Floor and proceed to the Mall and to Lower Ground floor. In the mall, there is the same gym as the one in hotel, but with more equipment; and it is free. Just sign your room number and exchange the hotel card with a towel card.
Breakfast is standard. As for the internet, it operates on wifi, based on per device. Ask for additional internet voucher from receptionist if necessary; it's free.
- Official Description (provided by the hotel):
- Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more less
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- Also Known As:
- Grand Swiss-Belhotel Medan Hotel Medan