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Grand Swiss-Belhotel Medan
Ranked #4 of 76 Hotels in Medan
Certificate of Excellence
Reviewed 26 June 2014 via mobile

I already felt welcomed by the way Jane Hester handled my email enquiry right up to our arrival. My daughter even got a surprise for her birthday. Very sweet gesture by Jane n her team. Rooms with high glass windows were nice. Bathroom with tub and separate rain shower. My kids really enjoyed. Acc to hubby gym is a lil small with basic equipments. The see-through pool was fantastic. My kids enjoyed the kids pool. Breakfast had good variety. Easy access to mall beside which had a lot of eateries. Overall, we enjoyed our stay n would stay again when we visit Medan.

  • Stayed: June 2014
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Thank Vodkatravelsforfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded 1 July 2014

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor.

We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to read that you particularly value our hotel, room, facilities, foods, services and found the location to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top concern.

Your kind words have been passed on to our team and particularly Ms. Jane Hester our Front Office Manager who ensured that was your stay a memorable one.

We strive daily to ensure that we exceeded all of our guest’s expectations; Looking forward to welcoming you in the near future in our hotel!

With Warm Regards,
The Management of Grand Swiss-Belhotel Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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378 - 384 of 805 reviews

Reviewed 24 June 2014

I have stayed here twice and really enjoyed my stay each time. I have been fortunate to have a corner room with wonderful outlook on two sides and all the space and comfort one could wish for in a room, as well as good size desk, excellent lighting especially for reading in bed, arm chair, mirrored robe doors, state of the art bathroom, and large TV with plenty of channels from which to choose. The service is excellent, cars are available for transport to and from the airport (the new one is now an hour away) or anywhere else required. Buffet breakfast provided a myriad of choices for all tastes and cultures (more choices than most for Westerners) . The hotel is part of a shopping arcade providing even more choices for eating and shopping. Reception was efficient and helpful. You would have to be very critical not to enjoy all that this hotel has to offer.

Room Tip: Corner rooms are spacious and provide excellent views.
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  • Stayed: May 2014, travelled solo
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Thank t_mgrieve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded 1 July 2014

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing Grand Swiss-Belhotel Medan again as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor.

We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to read that you particularly value our hotel, room, facilities, foods, services and found the location to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top concern.

It is always our priority to ensure our guests enjoying an unforgettable experience. Looking forward to welcoming you again in the near future in our hotel!

With Warm Regards,
The Management of Grand Swiss-Belhotel Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

i always stay here for a business travel, the place is pretty good, i can stay in the room for a long time just to doing my job, but the wifi is not good, the pool and gym is good as well, over all is good

Room Tip: Standard room is good
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  • Stayed: May 2014, travelled on business
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1  Thank Nando w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded 23 June 2014

Dear Mr. Nando,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing Grand Swiss-Belhotel Medan again as your accommodation choice during your regular stay in Medan and for taking the time to post your comment on TripAdvisor.

We are pleased to read that you had an enjoyable stay in our hotel.
Your comments for the room and facilities are most gratifying and we will share them with the whole team.

On the subject of the Wi-fi was not really good, we would like to inform you that we had a plan in place to improve the signal in all hotel areas with booster antennas.

It was a real pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel!

With Warm Regards,
The Management of Grand Swiss-Belhotel Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

After spending 3 nights on a jungle tour this place was heaven! The shower was nice & hot and the towels were clean. The hotel was quite large with a shopping centre connected. We arrived around 5pm. The windows of the hotel room were really grubby but this may be due to the Medan air. We decided to eat in the open air restaurant/bar for dinner which was really nice couldn’t complain food was top quality & drinks were also nice with ice that was safe to drink! We had an early flight the next morning & got a taxi from the hotel to the station and caught the new train into the airport which was very easy. If you are coming to Medan i would recommend going to Bukit Lawang & seeing the orangutans it was amazing!

Room Tip: Catch the train to the airport & avoid the crazy driving!
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  • Stayed: May 2014, travelled with friends
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Thank jasmine_paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded 23 June 2014

Dear Ms. Jasmine,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your stay in Medan and for taking the time to post your comment on TripAdvisor.

We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to read that you particularly value our hotel, food, facilities and found the location to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top concern.

We thank you very much for your patronage and look forward to having you back with us at our hotel in the near future!

With Warm Regards,
The Management of Grand Swiss Belhotel Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014 via mobile

This hotel has a good building and strategic location that is near by food center "Pagaruyung Food Center" and Sun Plaza Mall. The room is quite wide, but when we have call from handphone, the signal is not good. Some of the things in the bathroom is not functioning well. I already complaint about to the hotel but there are no responses.

Stayed: June 2014, travelled on business
Thank Parlindungan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded 16 June 2014

Dear Mr. Parlindungan,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing Grand Swiss-Belhotel Medan again as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor.

Thank you for the positive feedback regarding our hotel that found the location to be convenient for your needs.

On the subject of the signal not so good for the Hand phone as well as your feedback on some of the bathroom items not functioning properly rest assured we already took corrective action to improve both items .

Just for your information, we had already initiated prior to your stay, a schedule to boost the signal with additional antennas on each guests floor’s.

We sincerely look forward to welcoming you back in the near future in our hotel as we are quietly confident that you will notice a marked difference in our standards!

With Warm Regards,
The Management of Grand Swiss Belhotel Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

It was me and husband first stay on Medan hotel, and a right choice to stay in Grand swiss-Belhotel Medan. I called them 3 days before arrival to inform that we would had late check in on 11pm, and forgot to remind them again a day before. But surprise when we came, they noted it well and the check in process was really fast and easy. The room boy also very responsive to bring our luggage. We really appreciate it because they did care about small thing.

We stayed on Superior deluxe, and the room was quite spacious with working table on the corner. The bed was comfortable and clean, yet the bathroom was clean and had complete amenities. Breakfast was also great and complete with good tastes.

Definitely will come back for another visit to Medan. Highly recommended. Thank you Grand Swiss-Belhotel.

  • Stayed: May 2014, travelled as a couple
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Thank Pretty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded 11 June 2014

Dear Ms. Pretty,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your stay in Medan and for taking the time to post your comment on TripAdvisor.
We are pleased to read that you had an enjoyable stay in our hotel.

Your comments on the service provided by our staff, facilities and our breakfast are most gratifying and we will share them with the whole team.

It was a real pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel!

With Warm Regards,
The Management of Grand Swiss-Belhotel Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

It was my second time stayed at the Grand Swiss-Belhotel Medan. The room is great and most important is the bed is comfortable. Also the facilities are new, not old-fashioned. For food, they have variant of it, but unfortunately at that time i could not bring the yoghurt to my room, because of "their not-to-important" policy. Should be more flexible, especially for the guest. And when i was at the reception to checked - out, the receptionist was not friendly, they ignored me and don't have manner to serve the guest. Then when i was asking for the phone number and place to the operator, they promised will call me back at room, but they didn't until i check out. The five star hotel should be able to answers those favor. Hopefully these reviews could be your guidance to stay at Swiss-Belhotel Medan.

Room Tip: Corner suites are large and sunny
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  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
Thank PutriSitohang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded 9 June 2014

Dear Ms. Putri Sitohang,

Many thanks for writing to us to express your comments during your recent stay in our hotel.

It is always very useful for us to receive constructive feedback such as the one from your good self as we strive daily to exceed guest’s expectations.

Thank you for the positive feedback regarding our room and the hotel facilities as well as the variety of food in our restaurants; we have taken good note of your comment regarding flexibility into our in house policy and rest assured that we have taken corrective action accordingly.

Regarding our shortcoming in the attitude of our receptionist as well as the miscommunication between our front desk and telephone operator we would like to offer our sincerest apologies as these standards are not indicative of our usual high guest experience as it is reflected in all online reviews across all channels.

As you very rightly mentioned with such a constructive feedback like yours we can only improve our daily operations and further enhance the guest’s experience in our hotel.

We sincerely look forward to welcoming you back in the near future in our hotel as we are quietly confident that you will notice a marked difference in our standards!

With Warm Regards,
The Management of Grand Swiss Belhotel Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Swiss-Belhotel Medan

Address: Jl. S. Parman no. 217, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Medan
#3 Luxury Hotel in Medan
#3 Business Hotel in Medan
Price Range: £41 - £62 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan

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