We walked into the smoky lobby (you can see the smoke) and were greeted with glum unfriendly faces at the front desk. We were checked in and were surprised at the room, which was spacious and well appointed rooms. Imagine a Hyatt room. The next morning we tried to shower and discovered the water pressure was next to nil and there was no hot water. When I called the front desk to let them know, the woman didn't speak English and hung up on me. The breakfast was very disappointing, with nothing appetizing except the omelette that was made to order. Expect to smell like smoke even if you spend minute in the lobby. The wifi in the lobby was reliable. Stay here if you're only passing through 1 night. Too bad the rest of the hotel did not live up to the promise of the room.
- Official Description (provided by the hotel):
- Grand Sakura Hotel Medan, astar hotel, is situated in the hearth of the Central business district and within close proximity to airport.With Sakura, Your Satisfaction First, Guest for Flower, Flower for Guests. ... more less
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