We were only using Medan as a stopover between Kuala Lumpur and Ketambe, but it turned out to be a very bad experience.
First they wanted us to pay in rupiah when we had booked in dollar. Of course they were using a really crappy exchange rate.
then we were supposed to have tranfer back and forth to the airport, we did not use the from the airport so we waited the back. they were arguing it was only from when on the booking it said "from/to". after that it was too early (we wanted 7.30 am) and it said between 7am and 6pm. finally we got it but it took us 45 min of arguing for stuff we were supposed to get.
however we were in a room on the top floor where outside you have the airconditionning of the whole hotel that is running full power, it was really noisy. we could hear more the ACC from the outside than the one inside our room...
breackfast was supposed to start at 7.00. nobody was there to serve us anything so we had the choice between plain rice and weird gello instead of fried eggs and toasts...
we had booked it for one night on our way back from ketambe, we cancelled and went to the Garuda Plazza instead, a much better experience.
also the hotel location is not that good. there is a cool place with a lot of restaurant nearby but otherwise it is far from the airport and far from the center and sights.
In short: bad service, bad rom, bad breekfast, poor location, we really don't recommend to stay there.
- Official Description (provided by the hotel):
- Grand Sakura Hotel Medan, astar hotel, is situated in the hearth of the Central business district and within close proximity to airport.With Sakura, Your Satisfaction First, Guest for Flower, Flower for Guests. ... more less
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