We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“bad service, over-promoted, bad choice”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Santika Premiere Dyandra
Ranked #3 of 72 Hotels in Medan
Certificate of Excellence
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“bad service, over-promoted, bad choice”
Reviewed 29 April 2012 via mobile

i've booked the hotel for a week before and already payed in cash forward, but when i checked in wothout even looked at my status of payment they asked "How would u like to pay" hmmmm bad service,it's a new hotel in town so i was very corious for the place, imagining it would be like the other santika hotels, but i think it looked like amaris hotel, not a good choice for weekend, but fine choice if you are on a business trip, plus value is the location, in the middle of the city, easy to be everywhere. my advise for room choice, don't choose the one with window towards the street, very noisy with car noise all night

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cuteelephant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Mr/Ms Cuteelephant,

We sincerely appreciate you taking the time to inform us of your recent experience in Santika Premiere Dyandra Hotel & Convention Medan.

We fully understand your dissatisfaction on your check in process. We always improving our service excellence to our guest to meet satisfaction. Santika Premiere Dyandra Hotel & Convention also a new brand from Santika indonesia Hotels & Resorts which emphasizing in business travellers which is like minimalist and compact room.

To satisfy your next visit to Santika Premiere Dyandra, we fully pleased to fulfill your option for room. We hope you will give us the opportunity of welcoming you again in Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

536 reviews from our community

Traveller rating
    121
    296
    91
    17
    11
See reviews for
63
34
27
344
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Nauru
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 359 helpful votes
Reviewed 26 April 2012

For a Santika "Premier" property the rooms here are way too Small. It is almost unacceptable for a new hotel in this quality range to offer not even 20sq meter rooms.

Having said this the beds here are magnificent (almost one of the best beds in Indonesia). In the superior room the mini bar was removed (???). Minimalist rooms with the usual range of comforts (except the minibar).

Staff was very friendly (a bit slow for check-in), e-mails were responded to in Minutes, all very good.

Breakfast was absolutely superb for a four star hotel. A wide range of foods (mostly catering to Indonesian taste but 90% of the guests are Indonesian so why not).

Pool area is very nice.

All in all this is a very promising new addition to the competitive Medan hotel scene. At 60USD a night very good value.

100% recommended (just a shame about the small rooms)

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank arabian_sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Mr/Ms Arabian Sands from Nauru,

Thank you for your pleasant review in Tripadvisor.com regarding your recent stay at Santika Premiere Dyandra Hotel & Convention Medan.

We are really delighted to read your appreciation about the breakfast especially our food. We ensure that our guest will always have a best experience both room, facilities and our food beverage with an excellent quality.

Since you were stay at Superior room, we intentionally remove the mini bar because superior room is provided in affordable price with segmented market such as business trip and/or backpacker. We kindly propose to you to choose our Deluxe room with complete amenities to satisfy your needs in your next visit to Santika Premiere Dyandra Hotel & Convention Medan.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang, Malaysia
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 April 2012

Very warm welcome by the staff. Modern Lobby and minimalist concept rooms and restaurant. Changed my room type from Superior to Deluxe at just a little extra charge, the room was much bigger and more comfortable. Like the concept of no smelly carpet, give me a clean feeling. Beds were very comfortable, got daily newspaper. The best surprise was the breakfast. Great choice of local Indonesian and Asian Foods, and wonderful pastries and all kinds of different breads. I decided to extend my stay because of the food actually, purposely postponed a business meeting to the next day. The hotel even arranged the airport transfer for me hazzlefree. They offered me help in the business centre, which was appreciated. The gym was clean and with good treadmills and bicyles, that's all I need. The pool is cosy and the dinner buffet not expensive at all. They got a nice roadside cafe with no name, where I liked to sit for a while with my friend to watch F1 on the big screen on Sunday. And just opposite the road is a complete shopping centre with supermarket, dept store, resto's and cinema. Inside the hotel itself is a big bookstore with stationary and more - and they give the hotel guests discount!

Room Tip: Just pay a little more and get yourself the second room category, which is deluxe. It is definitely...
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tsup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Tsup from Penang,

Thank you for your pleasant review in Tripadvisor.com regarding your recent stay at Santika Premiere Dyandra Hotel & Convention Medan.

We are really delighted to read your appreciation about the breakfast especially our food. We ensure that our guest will always have a best experience both room, facilities and our food beverage with an excellent quality. And we are really grateful that you extend your stay with us to experience more with the food and hotel facilities.

We want to introduce our roadside cafe named Ulos Cafe where you could enjoy our power snack and well-known coffee.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
166 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 29 March 2012

Since this is a very new hotel, when i stayed there, they even only opened 3 floor for guests.
The room is very small compare to regular santika, since i know that this is premiere, i am expecting a bigger room actually.
But unbelievably small , compare to the new santika Jemursari at surabaya.

The layout for the coffee maker is so uncomfortable, since they only provide small table.
They dont even have bathub in the bathroom.

However the location is just above the new convention centre, commonly used for exhibitions.
If it happen to be an exhibition, there might be a little bit of crowd. So please do consider, unless you are the participant for the shows.

Accross is shopping complex also combine with another hotel, i cant remember wheather it is aston or aryaduta.
There's restaurant, big one, just accross the hotel.
The pool was great , however.
The breakfast was ok, not so bad. You can still taste the food. But i prefer the one they served at Santika Jemursari Surabaya.

I had a little problem during check in, i have to wait for more than 15 minutes, until they clarify things. I guess this cant happen, if they are already in grand opening. But dont know when, actually.

I was also facing a small problem regarding the housekeeping who took my clothes for laundy which i didnt instruct actually. I didnt fill in the form or whatever.
So i complain to the receptionist for several times, and no body respon my call to my room.
So i call for the last time, with a little bit of upset tone, then the duty manager came to my room, and explain that they were sorry for the misunderstood. They claim that it was their procedure to pick up anything that was in the laundry bag.
I replied to him, how come, during the first night, no body took my laudry bag away, since it was in the same place.
So we had an arguement, because i didnt fill any form, and even didnt instruct the housekeeping to pickup my laundry.

So after several time, the housekeeping supervisor came to me with my clothes, and once again demand explanation on the cased. And he insisted me that he want to take the blank form, which i didnt fill for the proof. I said ok, please do take it.

And during check out, i was billed for the laundry, and once again, i complained hard, that i didnt instruct / order for the laundry, so they asked me to sign without paying, in order for the reason that they could brought up for the meeting.

However i tried the room service, the food was still better than the breakfast that they served.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 24 September 2012
Dear Mr The J from Jakarta,

We sincerely appreciate you taking the time to inform us of your recent experience in Santika Premiere Dyandra Hotel & Convention Medan.

We fully understand your dissatisfaction on your accomodation in Superior Room. We recommend you to stay in our Deluxe Room which size is 30.38 m2 to fullfil your need for larger room. Santika Premiere Dyandra Hotel & Convention also a new brand from Santika indonesia Hotels & Resorts which emphasizing in business travellers which is like minimalist and compact room.

We also improving our service excellence to our guest to meet satisfaction regarding your review about reception process and laundry. To satisfy your next visit to Santika Premiere Dyandra, we fully pleased to fulfill your option for room. We hope you will give us the opportunity of welcoming you again in Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
142 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 11 March 2012

Booked an exec room for a night last Jan
It's kind of bland,since it's neighboring hotels which are just either opposite or a stone throw away,offer a more pleasant room + amenities & the rates are so little difference,bfast is okay,a grand bookstore is within the hotel,with multipurpose function rooms

I would see if they're up to the competitive atmosphere here,a repeat stay is still 50:50

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jhsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 24 September 2012
Dear Mr. Jhsan from Jakarta,

Thank you for taking your time to write a review regarding your stay in Santika Premiere Dyandra Hotel & Convention Medan in March 2012.

We are privileged to have you as our guest during our opening moment and we would like to welcome you again for your next visit with us. Santika Premiere Dyandra Hotel & Convention Medan improving the service and hospitality for our guest.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Medan hotels
0.5 mi away
JW Marriott Hotel Medan
0.5 mi away
Grand Swiss-Belhotel Medan
0.1 mi away
Aryaduta Medan
Aryaduta Medan
#6 of 72 in Medan
553 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Four Points by Sheraton Medan
0.3 mi away
Grand Aston Cityhall Hotel & Serviced Residences
1.0 mi away
Swiss-Belinn Medan
Swiss-Belinn Medan
#11 of 72 in Medan
484 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Santika Premiere Dyandra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santika Premiere Dyandra

Property: Hotel Santika Premiere Dyandra
Address: Jln. Maulana Lubis no. 7, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 72 Hotels in Medan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Santika Premiere Dyandra 4*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel Santika Premiere Dyandra reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing