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“Is this Santika Premiere?”

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Hotel Santika Premiere Dyandra
Ranked #3 of 69 Hotels in Medan
Jakarta
Level Contributor
124 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Is this Santika Premiere?”
3 of 5 bubbles Reviewed 15 July 2012

I always love Santika, but not the Santika Premiere Medan. I think Santika management has to do a review to put "premiere" name to their hotel in Medan.

This hotel is centrally located, but to reach this hotel, we have to pass the traffic jam everytime. If i knew this, I would be staying at other hotel. Not too mention if there's a demonstration near the parliament house (located near the hotel), then the traffic jam would be even worse.

Fitness center is available but it has only treadmill and static bicycle. Hotel has to replace static bicycle to cardio trainer. Swimming pool is nice, but was tiny.

Brekfast was a disaster, as it was very crowded. Food was avaerage, better to have breakfast outside the hotel.

Stayed at 10th floor, Bad smell from the paint was really annoying, even I could smell it from inside the room. Room was very tiny, that I have to question, is this Santika Premiere?

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tesyasblog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Ms.Tesyablog,

Thank you very much for your valuable time to gave a review and impression regarding your recent visit with us. We understand that during your period of stay was the day of demonstration which is happen mostly around Medan city.

We offer you our shuttle pick up/drop off spesial from hotel to avoid traffic jam in town and we also want to give you a better experience for your next trip in Medan. For your input regarding our fitness facility, we understand that maybe it didn't fulfill your needs. Your input was certainly valuable for our improvement near future.

We hope this experience will not impair your trust in the Santika Premiere Dyandra Hotel & Convention Medan and that you will give us the opportunity of welcoming you again soon.

Best Regards,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

519 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
bogor
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 21 June 2012

i've went to Medan to have business purposes, when i've arrived i've got great welcome from the staff, and when i'm checking in the receptionist, and i'm asking for some information, but i've got passive info from receptionist...i think it's ok, because they have some big group on that day...

and after i go to my room, i've got nice room and clean....I've been there for 4 nights and i'm ready to get some breakfast in the restaurant...and the breakfast is soo goood...variety is good, quality and taste so good...and every day it is still in the excellent taste...salute...

I've check out and still asking some information, and i've got a good information from the same lady when i've check in...so it is wrap my trip feels perfect.... and i never forget jajanan pasar in dessert corner...funtastic........

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andi g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Mr. Andi from Bogor,

Thank you for your pleasant review in Tripadvisor.com regarding your recent stay at Santika Premiere Dyandra Hotel & Convention Medan.

We are really delighted to read your appreciation about the breakfast especially our food. We ensure that our guest will always have a best experience both room, facilities and our food beverage with an excellent quality.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
115 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 bubbles Reviewed 21 May 2012

It claims itself as a 4-star hotel, but its not.

The property is fairly new & have the largest convention in the city but has inconveniently narrow entrance and I couldn't imagine if they have a major event there (there was a small - medium event when I stayed & the surrounding traffic are so bad I told my driver to park somewhere else & walk to the hotel.

Layout is awkward, confusing at first cause there's only a concierge in the 1st floor & the lobby is at the 2nd floor (the same level as a book store???) + have quite a distance from the lobby to the lift. I checked in too early and the room wasn't ready, so i leave my luggage at the front desk. When I came back a few hours later, I have to wait for quite some time cause the put my stuff at the concierge . . . which was at the 1st floor & apparently there's nobody there to answer the phone.

Room was even too small to be classified in 3 star hotel. Although the hotel is new, they dont have the power plugs in the convenient place, there's only 1 on the desk next to the bed and dedicated for a table lamp (which was unnecessarily to have), a couple of others are also inconveniently located. Wi-fi was free but in some of the rooms it was very weak and useless

Bathroom was small with no shower door . . . and if you have small space there, water will go all over the place . . .

Breakfast was good with plenty of options but the outdoor dining was no good cause it was hot & very noisy since the hotel building only have a few meter setback from the main street.

If they just claim themselves as a 3-star (despite the convention facility), it could be a good stay because it would meet my expectation. Since they're not, this is definitely my last resort in Medan cause with the kind of price they're charging in the city I rather pay more to get a more decent stay.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank therandomadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 21 September 2012
Dear Mr/Ms IndoHotel Traveler,

Thank you for your taking your time to make a review in Tripadvisor.com regarding your stay at Santika Premiere Dyandra Hotel & Convention Medan.

We fully understand about some of your concerns during your stay and we are ensuring you that we will improve our services each and everyday to meet guest satisfaction. Regarding your review about layout and the placement of some equipment in the room, we noted well for your advice.

We hope this experience will not impair your trust in the Santika Premiere Dyandra Hotel & Convention Medan and that you will give us the opportunity of welcoming you again soon.

Best regards,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ubud, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

It was my first time to Medan to attend an exhibition, and I found this hotel has a very huge and brand new convention center and 12 meeting rooms! With very easy acces (by walk) to a mall across and to Merdeka Walk.

I could easily hang out in Gramedia bookstore just inside the building. Nice lobby area and there is a cozy coffee shop Ulos Coffee Shop, near drop off area very beatiful in the evening. Also you can have a great view at night when you spend your evening time at their Premiere Sky Lounge.

Food? as always good as in other Santika hotels where I usually stay at. Keep it up!

Room Tip: Rooms facing swimming pool have a great view to down town
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arnaldo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 24 September 2012
Dear Mr. Arnaldo from Ubud,

Thank you for your pleasant review in Tripadvisor.com regarding your recent stay at Santika Premiere Dyandra Hotel & Convention Medan.

We are appreciate your comment regarding our outlets and facility especially Ulos Cafe, Club Premiere Sky Lounge and Gramedia Bookstore. We also delighted with your review about our food and beverage. Your satisfaction is our goal.

Kindly inform us to give you the room with pool view upon availability to give you unforgettable experience with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 2 May 2012

The room is so small for 4 stars hotel.
Staffs and facilities are not ready.
Location is not so far from the center of the town, but I Will not stay there anymore and I will not recommend to my friends

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 24 September 2012
Dear Mr/Ms IndoHotel Traveler,

Thank you for your taking your time to make a review in Tripadvisor.com regarding your stay at Santika Premiere Dyandra Hotel & Convention Medan.

We fully understand about some of your concerns during your stay and we are ensuring you that we will improve our services each and everyday to meet guest satisfaction. Regarding your review about our room, we recommend you to stay at the Deluxe Room with size 30,38 m2 which accommodate your needs for larger room. We also improving our reception staff to be more perceptive for serving our guest.

We hope this experience will not impair your trust in the Santika Premiere Dyandra Hotel & Convention Medan and that you will give us the opportunity of welcoming you again soon.

Best regards,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 29 April 2012 via mobile

i've booked the hotel for a week before and already payed in cash forward, but when i checked in wothout even looked at my status of payment they asked "How would u like to pay" hmmmm bad service,it's a new hotel in town so i was very corious for the place, imagining it would be like the other santika hotels, but i think it looked like amaris hotel, not a good choice for weekend, but fine choice if you are on a business trip, plus value is the location, in the middle of the city, easy to be everywhere. my advise for room choice, don't choose the one with window towards the street, very noisy with car noise all night

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cuteelephant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Mr/Ms Cuteelephant,

We sincerely appreciate you taking the time to inform us of your recent experience in Santika Premiere Dyandra Hotel & Convention Medan.

We fully understand your dissatisfaction on your check in process. We always improving our service excellence to our guest to meet satisfaction. Santika Premiere Dyandra Hotel & Convention also a new brand from Santika indonesia Hotels & Resorts which emphasizing in business travellers which is like minimalist and compact room.

To satisfy your next visit to Santika Premiere Dyandra, we fully pleased to fulfill your option for room. We hope you will give us the opportunity of welcoming you again in Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nauru
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 359 helpful votes
4 of 5 bubbles Reviewed 26 April 2012

For a Santika "Premier" property the rooms here are way too Small. It is almost unacceptable for a new hotel in this quality range to offer not even 20sq meter rooms.

Having said this the beds here are magnificent (almost one of the best beds in Indonesia). In the superior room the mini bar was removed (???). Minimalist rooms with the usual range of comforts (except the minibar).

Staff was very friendly (a bit slow for check-in), e-mails were responded to in Minutes, all very good.

Breakfast was absolutely superb for a four star hotel. A wide range of foods (mostly catering to Indonesian taste but 90% of the guests are Indonesian so why not).

Pool area is very nice.

All in all this is a very promising new addition to the competitive Medan hotel scene. At 60USD a night very good value.

100% recommended (just a shame about the small rooms)

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank arabian_sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Mr/Ms Arabian Sands from Nauru,

Thank you for your pleasant review in Tripadvisor.com regarding your recent stay at Santika Premiere Dyandra Hotel & Convention Medan.

We are really delighted to read your appreciation about the breakfast especially our food. We ensure that our guest will always have a best experience both room, facilities and our food beverage with an excellent quality.

Since you were stay at Superior room, we intentionally remove the mini bar because superior room is provided in affordable price with segmented market such as business trip and/or backpacker. We kindly propose to you to choose our Deluxe room with complete amenities to satisfy your needs in your next visit to Santika Premiere Dyandra Hotel & Convention Medan.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santika Premiere Dyandra

Property: Hotel Santika Premiere Dyandra
Address: Jln. Maulana Lubis no. 7, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 69 Hotels in Medan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Santika Premiere Dyandra 4*
Number of rooms: 324
Reservation Options:
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