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“Grand Santika But Not So Grand In Room”

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Hotel Santika Premiere Dyandra
Ranked #3 of 72 Hotels in Medan
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Grand Santika But Not So Grand In Room”
Reviewed 24 September 2012

I stayed here at September 14, 2012 for my business trip at Medan. I got the room with pool view which pretty interesting. But the room quite small. Near to Merdeka Walk, you can walk by about 10 minutes to reach there. The staffs are very friendly and nice. Breakfast also great and delicious.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissAnemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 27 September 2012
Dear Ms. Islami Fitri from Jakarta,

Thank you very much for your review on Tripadvisor.com in Sept 24 and and providing us valuable feedback.

Regarding your review about your room type, kindly inform us for your next visit to upgrading room type to Deluxe or Premiere Room with view to the pool side so we could fulfill your request upon availability.

It feels wonderful to read that you had an pleasant stay, and we will hopefully have the honor to welcome you back very soon!

Once again, thank you very much for posting your positive review.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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535 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • Indonesian first
  • Japanese first
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  • Any
English first
Jakarta, Indonesia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 September 2012

First time in this hotel was very fascinating. Since my arrival in airport, I got best service from their shuttle transfer in service. The driver were very nice and I really enjoyed my ride from airport to the hotel.

Arrived in hotel, the hospitality ambiance were welcoming me and I felt very relaxed .... The front office staff were very nice taking care my checking in and fast as well.

Staying in their Deluxe Room were one of my best hotel staying experience. The room were very nice and very completed. Their free Hotspot facilities were nice as well.

Enjoying morning time in Santika Premiere Dyandra Medan also very nice. Their SUPER VALUE Breakfast couldn't been beaten by another hotels in the same level of Santika Premiere Dyandra Medan. Starting from Dimsum, Bakeries and variance of foods were very very completed.

Santika Premiere Dyandra Medan, the one and only destination to enjoy the experience of BEST STAY VALUE!

Room Tip: Choose their Room that viewing to the pool ... the view were very nice...
See more room tips
  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 45JimmyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Mr. Jimmy from Jakarta,

Thank you very much for your review on tripadvisor.com in Sept 14 and especially for providing us with such wonderful feedback on your pleasant stay.

Your kind words are an additional motivation for the team overall and will certainly be recognized in addition, and your positive feedback shared accordingly.Kindly inform us for your next visit regarding your tips of room view to the pool side so we could fulfill your request upon availability.

It feels wonderful to read that you had an outstanding and pleasant stay, and we will hopefully have the honor to welcome you back very soon!

Once again, thank you very much for posting your positive review.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 September 2012 via mobile

First time in this hotel is quite excited. Its a minimalist hotel but its so big! Annex building is a huge convention center operated by the hotel too, therefore the hotel has so many rooms. One thing admired me is the breakfast restorant, its so big in space to accomodate hundreds of guests. And the breakfast menu is so complete, delicious, well presented and clean. Waiters are very helpful. Room ammenities are standard for such 4 stars hotel. My only complaint is that the table in the room is so small that you cant enjoy your in-room dining. Location of the hotel is well suited in the business district, easy access to anywhere. The red color made Santika Dyandra looks outstanding, the red strips exterior, red strips interior, even room ammenities like the rubbis bins are with red strips. Overall is satisfactory.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank protasius d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 10 September 2012
Dear Valued Guest,

We would like to thank you for your accommodation in Santika Premiere Dyandra Hotel & Convention during your stay.

We are delighted to your appreciation for our building exterior, room and Benteng Restaurant, services, and breakfast that we offered and particularly valued our hotel.

May we take this opportunity to thank you for having chosen Santika Premiere Dyandra Hotel & Convention Medan and we look forward to serving you again in the near future.

Sincerely Yours,
Management Santika Premiere Dyandra Hotel & Convention Medan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
indonesia
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 July 2012

Opened in Feb 2012- very clean - great service and super value including breakfast and Internet . Rooms are small but modern and comfortable. Great location and staff - deluxe room at 50 usd net .

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gregers1Indonesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prsantikamedan, Public Relations Manager at Hotel Santika Premiere Dyandra, responded to this review, 27 July 2012
Dear Valued Guest,

We would like to thank you for your accommodation in Santika Premiere Dyandra Hotel & Convention during your stay.

We are delighted to your appreciation for our service, breakfast and internet that we offered and particularly valued our hotel.

May we take this opportunity to thank you for having chosen Santika Premiere Dyandra Hotel & Convention Medan and we look forward to serving you again in the near future.

Sincerely Yours,
Management Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
123 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 15 July 2012

I always love Santika, but not the Santika Premiere Medan. I think Santika management has to do a review to put "premiere" name to their hotel in Medan.

This hotel is centrally located, but to reach this hotel, we have to pass the traffic jam everytime. If i knew this, I would be staying at other hotel. Not too mention if there's a demonstration near the parliament house (located near the hotel), then the traffic jam would be even worse.

Fitness center is available but it has only treadmill and static bicycle. Hotel has to replace static bicycle to cardio trainer. Swimming pool is nice, but was tiny.

Brekfast was a disaster, as it was very crowded. Food was avaerage, better to have breakfast outside the hotel.

Stayed at 10th floor, Bad smell from the paint was really annoying, even I could smell it from inside the room. Room was very tiny, that I have to question, is this Santika Premiere?

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tesyasblog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Ms.Tesyablog,

Thank you very much for your valuable time to gave a review and impression regarding your recent visit with us. We understand that during your period of stay was the day of demonstration which is happen mostly around Medan city.

We offer you our shuttle pick up/drop off spesial from hotel to avoid traffic jam in town and we also want to give you a better experience for your next trip in Medan. For your input regarding our fitness facility, we understand that maybe it didn't fulfill your needs. Your input was certainly valuable for our improvement near future.

We hope this experience will not impair your trust in the Santika Premiere Dyandra Hotel & Convention Medan and that you will give us the opportunity of welcoming you again soon.

Best Regards,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bogor
Level Contributor
3 reviews
Reviewed 21 June 2012

i've went to Medan to have business purposes, when i've arrived i've got great welcome from the staff, and when i'm checking in the receptionist, and i'm asking for some information, but i've got passive info from receptionist...i think it's ok, because they have some big group on that day...

and after i go to my room, i've got nice room and clean....I've been there for 4 nights and i'm ready to get some breakfast in the restaurant...and the breakfast is soo goood...variety is good, quality and taste so good...and every day it is still in the excellent taste...salute...

I've check out and still asking some information, and i've got a good information from the same lady when i've check in...so it is wrap my trip feels perfect.... and i never forget jajanan pasar in dessert corner...funtastic........

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andi g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 19 September 2012
Dear Mr. Andi from Bogor,

Thank you for your pleasant review in Tripadvisor.com regarding your recent stay at Santika Premiere Dyandra Hotel & Convention Medan.

We are really delighted to read your appreciation about the breakfast especially our food. We ensure that our guest will always have a best experience both room, facilities and our food beverage with an excellent quality.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
116 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 21 May 2012

It claims itself as a 4-star hotel, but its not.

The property is fairly new & have the largest convention in the city but has inconveniently narrow entrance and I couldn't imagine if they have a major event there (there was a small - medium event when I stayed & the surrounding traffic are so bad I told my driver to park somewhere else & walk to the hotel.

Layout is awkward, confusing at first cause there's only a concierge in the 1st floor & the lobby is at the 2nd floor (the same level as a book store???) + have quite a distance from the lobby to the lift. I checked in too early and the room wasn't ready, so i leave my luggage at the front desk. When I came back a few hours later, I have to wait for quite some time cause the put my stuff at the concierge . . . which was at the 1st floor & apparently there's nobody there to answer the phone.

Room was even too small to be classified in 3 star hotel. Although the hotel is new, they dont have the power plugs in the convenient place, there's only 1 on the desk next to the bed and dedicated for a table lamp (which was unnecessarily to have), a couple of others are also inconveniently located. Wi-fi was free but in some of the rooms it was very weak and useless

Bathroom was small with no shower door . . . and if you have small space there, water will go all over the place . . .

Breakfast was good with plenty of options but the outdoor dining was no good cause it was hot & very noisy since the hotel building only have a few meter setback from the main street.

If they just claim themselves as a 3-star (despite the convention facility), it could be a good stay because it would meet my expectation. Since they're not, this is definitely my last resort in Medan cause with the kind of price they're charging in the city I rather pay more to get a more decent stay.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank therandomadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 21 September 2012
Dear Mr/Ms IndoHotel Traveler,

Thank you for your taking your time to make a review in Tripadvisor.com regarding your stay at Santika Premiere Dyandra Hotel & Convention Medan.

We fully understand about some of your concerns during your stay and we are ensuring you that we will improve our services each and everyday to meet guest satisfaction. Regarding your review about layout and the placement of some equipment in the room, we noted well for your advice.

We hope this experience will not impair your trust in the Santika Premiere Dyandra Hotel & Convention Medan and that you will give us the opportunity of welcoming you again soon.

Best regards,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santika Premiere Dyandra

Property: Hotel Santika Premiere Dyandra
Address: Jln. Maulana Lubis no. 7, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 72 Hotels in Medan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Santika Premiere Dyandra 4*
Number of rooms: 324
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