We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Cozy and Modern City Hotel in Medan”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Santika Premiere Dyandra
Ranked #3 of 69 Hotels in Medan
Tangerang, Indonesia
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Cozy and Modern City Hotel in Medan”
Reviewed 2 October 2013

This is an international standard hotel. It has good and large rooms with large bathroom, nice restaurant and cafe, good and variety menus, wine cellar, nice swimming pool and gym. It's located in central area of Medan which makes so easy to go anywhere around Medan. Friendly and helpful staffs, but they need little bit more attention in coordination among them. You can ask them to get you taxi or becak. It's nice to enjoy a dynamic traditional music of Batak while breakfast. I didn't see any bellboy in this hotel and so did the greeter. As a conclusion this hotel makes you stay in modern atmosphere, easy access to anywhere, and bonafide style in Medan.

Room Tip: Ask a room in higher floors with city view
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deinyrdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 30 October 2013
Dear Mr. Deiny from Tangerang,

Thank you very much for your review on Tripadvisor.com regarding your recent stay with us in September and positive review.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our quality of service and food variety. We would like to address your concern regarding the presents of our bellboy and greeter staff, and we make sure to provide you better services near future.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

518 reviews from our community

Traveller rating
    114
    287
    89
    17
    11
See reviews for
61
32
27
331
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Petaling Jaya, Malaysia
Level Contributor
169 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 29 September 2013

Clean, comfortable room. Good breakfast selection on the 10th floor dining room.
Pleasant modern ambience throughout the hotel with friendly staff.

The hotel is near the train station to Kuala Namu airport.

The main inconvenience for my Indonesian hosts was the pick-up/drop-off area which had no seats for guests to wait. They had to park their cars in the basement while I waited in the lobby which was on another level.

Room Tip: Rooms at the back are quieter.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 30 October 2013
Dear Mr. Ibni Batutta from Malaysia,

Thank you very much for your review on Tripadvisor.com regarding your recent stay with us in September and positive review.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our breakfast quality and hospitality. We would like to address your concern regarding seats at concierge while waiting pick up and drop off.

Our management deliberately not put a chair aims for safety reasons for the guests. We hope you understand and we make sure to provide you better services near future.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 24 September 2013

Stayed for 2 nights. Check-in was swift and no problem. The staffs were generally welcoming and polite. The drawbacks lies on the room - given the 4 stars rating of the hotel, the LCD TV was not even 32inch and no fridge provided. Bathroom design and amenities were very basic for a 4 stars hotel. Another excitement was when the room experienced black-out (twice), which it took a while for the engineer to repair. Breakfast was typical Indonesian dishes with limited options. Location is the only advantage because you could travel easily with taxi or becak. Given the price offered, it's definitely not value for money.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Majuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 30 October 2013
Dear Mr. Majuw,

Thank you very much for your review on Tripadvisor.com regarding your recent stay with us in September 2013.

Regarding your concern about our Superior Room during your stay, we recommend you our Deluxe Room for more spacious size, completed with refrigerator and larger television set. We hope you consider staying with us for your future stay and we believe that you will experience much better especially with the room and the food. For your concern about the black out, we sure to provide prompt service for our guest.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 September 2013

I was stayed on January 2013 for 4 nights for business trip. It was nice because the staffs are very helpfull, i came earlier from the check-in time and they help me to early check-in. The hotel is located in the middle of Medan city, only 30 minutes from Polonia. My advice is, if you come to Santika Dyandra Medan, ask for the room with swimming pool view. When I was there, it was poor view (main road and the tiles of the old houses). One that i love from this hotel is the foods, the hotel has variated food with amazing taste, they serve different menu for everyday and it was very very very yummy. If you are cake lover, you can buy cake with 50% discount in the cake shop at lobby floor, but the discount only valid after 9PM, hehehe. You can go to Gramedia book store at the ground floor and enjoy the books (you can read the books without purchase hohoho). This hotel is near from Sun Plasa and Merdeka Walk, we can use "bentor" or "becak motor", this is the traditional transportation from Medan. I thought, Santika Dyandra Hotel in Medan is recommended hotel for stay..

Room Tip: "Choose the room with pool view"
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tatamifta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 1 November 2013
Dear Ms. Tata Mifta,

Thank you for providing us such a positive feedback in Trip Advisor regarding your stay in January 2013.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our breakfast quality and hospitality. We would like to thank you for recommend us as your chosen accommodation during stay in Medan.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
77 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 September 2013

The rooms are nice. The staff is helpful and friendly. The breakfast spread is very good...could do with a bigger place though. I faced an electricity problem in my room which was promptly repaired. I feel the access to the hotel lobby could have been wider.

Room Tip: Take the second level room
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BornTraveller72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 1 November 2013
Dear Mr/Ms. Born Traveller from Jakarta,

We’re really delightful to read your positive review in Trip Advisor regarding your stay in August 2013.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our breakfast quality and proper handling for electricity. We also concern about your lobby access which your valuable opinion we keep as our consideration in the future.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
200 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 31 August 2013

We stayed here for four nights because of the conference, held in the convention center where the hotel is attached to, that my wife spoke at. It seemed to be in a relatively good location although Medan is so widespread there's really very few or no place to see on foot whichever hotel you stayed in. They did have a Gramedia in the premises, one of the country's largest bookstore chains and they did have some english titles.

You do have to get used to the security in every Indonesian hotel. According to the conference organizers, parking is good and very accessible. The lobby is spacious with lots of lounging areas for hotel guests and their visitors. The front desk staff were cordial and helpful.

The room itself is quite functional if not elaborate. The floors are tiled and the furniture is custom wood with laminate, with red color touches. However some of the smaller pieces have shoddy workmanship.

The complimentary breakfast is on the 3rd floor. It's a large place albeit without windows, with a spillover area for the very busy periods. They serve a very decent menu - egg station, breads, fruits, congee-noodles station, Indonesian, and the usual cereals, juices, etc.

I have to point out two minor negatives and one major problem. For the two minor issues, one, the staff try very hard but their English skill is way below what you would experience in a Jakarta hotel. Since this is our first time in Medan, I can't say if this is par for the Medan course or not. Second, the housekeeping staff overlook very basic stuff. One day, they never replaced the tissue roll and I had to drag a staff working on another room to bring one to my room. Another day, the housekeeper forgot to empty an overflowing trash can. Again, I had to pull one of the housekeepers working my floor to empty it.

But what was really upsetting was at check in when I asked for a second key card since I was with my wife who was speaking at a conference. They said they couldn't! And if they activated a second card, the first card was automatically deactivated. What? My wife and I travel 3 times a year and for each trip we usually use many hotels. And this was the first time I ever heard of such a limitation! Now it would be slightly tolerable if you could get into the elevator and push your floor. But the elevator required a key card swipe. So my wife and I had to always go up the elevator together. But since she was attending the conference and coming up to rest or prepare or do her toilet, and I was either in the room or lounging around or walking outside, we had to keep calling each other to synchronize when one of us would go up to the room. One time, My wife forgot to bring her mobile phone with her and she had to call me from the lobby courtesy phone to have me pick her up from downstairs. What if I was out? This was totally unacceptable. I would advise families or couples with different agenda to avoid this hotel, for this reason alone. I also have to lower my overall rating for this hotel.

Stayed August 2013, travelled on business
Helpful?
1 Thank JGR001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 1 November 2013
Dear Mr. JGR from Manila,

Thank you for providing us such a positive feedback in Trip Advisor regarding your stay in August 2013.

We’re really appreciating your valuable and detail feedbacks during your stay at our hotel. We also would like to address your concern regarding our staff communication skill in English and cleanliness in your room. We will improve this matter immediately to give better service and customer satisfaction.

And regarding your condition about key card, we would apologize for any inconvenience but we do have policy to make additional charge for the additional key card. Feel free to have additional key card for your needs. We hope that you still consider staying with us anytime you’ll visit Medan and we also make sure you will have better experience.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 August 2013

The location is very good, the room size is adequate and also the breakfast has so many variety of western and Indonesian food. The wifi is free both at room and lobby, also the staffs are very kind. One the plus point for me personally is that I get free Kompas newspaper which is one of the most best selling newspaper in Indonesia.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuriantoChen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this review, 1 November 2013
Dear Mr. Surianto Chen,

Thank you for providing us such a positive feedback in Trip Advisor regarding your stay in August 2013.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our breakfast quality and hospitality. Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Medan hotels
0.5 mi away
JW Marriott Hotel Medan
0.1 mi away
Aryaduta Medan
Aryaduta Medan
#6 of 69 in Medan
536 reviews
0.5 mi away
Grand Swiss-Belhotel Medan
Show Prices
Show Prices
Show Prices
0.3 mi away
Grand Aston Cityhall Hotel & Serviced Residences
1.5 mi away
Four Points by Sheraton Medan
0.9 mi away
Grand Mercure Maha Cipta Medan Angkasa
Show Prices
Show Prices
Show Prices

Been to Hotel Santika Premiere Dyandra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santika Premiere Dyandra

Property: Hotel Santika Premiere Dyandra
Address: Jln. Maulana Lubis no. 7, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 69 Hotels in Medan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Santika Premiere Dyandra 4*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hotel Santika Premiere Dyandra reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing