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“One of the worst stays in a business hotel”

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Hotel Santika Premiere Dyandra
Ranked #3 of 75 Hotels in Medan
Certificate of Excellence
Reviewed 14 November 2013 via mobile

As an international consultant I work on quite a number of projects in parallel. Just because I go on a trip doesn't mean that would stop. In a nutshell I depend on Internet. This hotel had the worst ever connection. The rest of the service including food was not good either. I certainly hope never to have to come back again.

Stayed: November 2013, travelled on business
Thank TheLegos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this reviewResponded 18 November 2013

Dear Mr The Legos from Spain,

Thank you very much for your review on Tripadvisor.com regarding your recent stay with us in November 2013.

Regarding your concern about our internet connection during your stay, we truly understand and do action promptly to fix the internet trouble. We admit that we had some serious problem with telecommunication provider not only for internet but also with telephone and fax. We already contacted our provider to improve this matter.

We do apologize if this incident and we hope you still provide us an opportunity to give you a better service for your next stay. Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan

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263 - 269 of 592 reviews

Reviewed 13 November 2013

Well...the rooms look better in the pictures. Definitely a budget hotel. Not sure how they got a four star rating. The standard rooms come WITHOUT a fridge, and every single time I asked for ice to put in my water, the room service staff failed to do it even though I asked repeatedly. For the price they're charging, you'd think the rooms would have a fridge. There is hardly any surface area to place your belongings, and we had to ask housekeeping to fix the hot water-because there wasn't any. The good thing about the room is that the bed is comfy though. The best thing about this hotel is breakfast-if you like rice with all the trimmings! They have bubur ayam, lots of different Indonesian dishes, a variety of toppings to accompany boiled bananas, an egg station, a good variety of cereals and fruit, and some yummy pastries and donuts. The variety and taste of the foods in the breakfast buffet was a pleasant surprise. It's actually really good. If you like a full and heavy breakfast in a central location, this is the hotel for you. If you prefer a lovely room at a cheaper price and aren't too fussed about breakfast, go next door at stay at the Aryaduta. If you care about both and are willing to pay more, stay at the Marriott!!:).
Essentially, if you're hosting a large conference for hundreds of people, and need the conference facilities, this is probably your best option in Medan.

  • Stayed: November 2013, travelled on business
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1  Thank fahmiab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this reviewResponded 18 November 2013

Dear Mr. Fahmi,

Thank you for your positive review in Tripadvisor.com regarding your recent stay in Medan.

We believe that you were stay at our Superior Room, we recommend you to experience our Deluxe Room, which is has a bigger size and has refrigerator. We do apologize for our service for handling complain which should be improved for the future.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our quality of service and food variety.We look forward to welcoming you back to our hotel sometimes in the future and do not hesitate to contact us for any reservation. Once again, thank you very much for posting your positive review.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan

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Reviewed 11 November 2013

I have just returned from another trip to Medan, North Sumatra & decided to stay at this hotel for the first time. I booked my accommodation for 5 nights, as they were the only ones available. As a person working in the tourism industry for more than 10 years, I have stayed in many of the hotels around Medan. This one now rates with the best available. The location is perfect, across the road from Palladium mall (for supermarket shopping, cinema, specialty shops, department store & restaurants/cafes) and easy walking distance to Merdeka walk, the tourist information centre & Sun Plaza. The staff are friendly & professional, giving 5 star service for the price of 4. The rooms are clean, well supplied & a good size. The restaurant in house serves a wonderful & varied buffet breakfast as well as a good selection for lunch & dinner. The services & facilities are well operated and they usually have bluebird taxis on hand at the entrance. Adjoined to the hotel is a Granmedia bookstore, which has a good selection of maps & street maps for North Sumatra & Medan, making it easier to find your way around. My stay was made even better by the exceptional service & assistance by ' Boi ', working at the reception desk & ' Uli ', working in the restaurant. They both excelled in customer service, above beyond the normal high standards of the hotel staff. Congratulations Santika Dyandra, I will stay there again...
Thank you, Brendan Lowe.

  • Stayed: November 2013, travelled on business
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Thank Brendan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this reviewResponded 18 November 2013

Dear Mr. Brendan,

Thank you for providing us such a positive feedback in Trip Advisor regarding your stay in November 2013.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our service hospitality and breakfast quality. Your appreciation for our Front Office Staff, Boi and waiter Uli. We would like to thank you for recommend us as your chosen accommodation during stay in Medan.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan

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Reviewed 19 October 2013 via mobile

I was stay in this hotel for business trip. The location is nice near merdeka walk culinary area and train station if you arrive or depart from kualanamu airport. The staff is friendly and the foods are good. There's plenty variety of food they served. The room is too small for people with family, but the bed is good. They also give free Internet access with WiFi connection. The speed is too slow, only 400 kbps. You can check email but not for YouTube.

Stayed: October 2013, travelled on business
Thank Musa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this reviewResponded 29 October 2013

Dear Mr. Musa G,

Thank you very much for your review on Tripadvisor.com regarding your recent stay with us in October and providing us valuable feedback.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our quality of service and food variety. Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra. Related to room type, we recommend you to experience our Deluxe Room, which is has a bigger size, and suitable for family.
We make sure to provide you better services near future especially our internet access and feel free to contact us for any kind of information and reservation.

Once again, thank you very much for posting your positive review.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan

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Reviewed 9 October 2013

i stay this hotel for business trip, i'm from Jakarta, first image from outside hotel are very big, all staff are excellent, Reception very helpful, good value for money, what the amazing one is taste of the Indonesian food, very delicious , i will back to this Hotel once come back to Medan. Bravo

Room Tip: Deluxe Rooms
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  • Stayed: September 2013, travelled on business
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1  Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this reviewResponded 29 October 2013

Dear Mr. Alex J,

Thank you very much for your review on Tripadvisor.com regarding your recent stay with us in October and providing us valuable feedback.

We really delighted to hear your enjoyable experience during stay with us and thank you for recommend us as your selected hotel in Medan.

We look forward to welcoming you back to our hotel sometimes in the future and do not hesitate to contact us for any reservation. Once again, thank you very much for posting your positive review.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

This is an international standard hotel. It has good and large rooms with large bathroom, nice restaurant and cafe, good and variety menus, wine cellar, nice swimming pool and gym. It's located in central area of Medan which makes so easy to go anywhere around Medan. Friendly and helpful staffs, but they need little bit more attention in coordination among them. You can ask them to get you taxi or becak. It's nice to enjoy a dynamic traditional music of Batak while breakfast. I didn't see any bellboy in this hotel and so did the greeter. As a conclusion this hotel makes you stay in modern atmosphere, easy access to anywhere, and bonafide style in Medan.

Room Tip: Ask a room in higher floors with city view
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  • Stayed: September 2013, travelled with friends
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Thank deinyrdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this reviewResponded 30 October 2013

Dear Mr. Deiny from Tangerang,

Thank you very much for your review on Tripadvisor.com regarding your recent stay with us in September and positive review.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our quality of service and food variety. We would like to address your concern regarding the presents of our bellboy and greeter staff, and we make sure to provide you better services near future.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

Clean, comfortable room. Good breakfast selection on the 10th floor dining room.
Pleasant modern ambience throughout the hotel with friendly staff.

The hotel is near the train station to Kuala Namu airport.

The main inconvenience for my Indonesian hosts was the pick-up/drop-off area which had no seats for guests to wait. They had to park their cars in the basement while I waited in the lobby which was on another level.

Room Tip: Rooms at the back are quieter.
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  • Stayed: September 2013, travelled on business
    • Value
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Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra, responded to this reviewResponded 30 October 2013

Dear Mr. Ibni Batutta from Malaysia,

Thank you very much for your review on Tripadvisor.com regarding your recent stay with us in September and positive review.

It feels wonderful to read that you had a pleasant stay during your trip in Medan especially related to your satisfaction to our breakfast quality and hospitality. We would like to address your concern regarding seats at concierge while waiting pick up and drop off.

Our management deliberately not put a chair aims for safety reasons for the guests. We hope you understand and we make sure to provide you better services near future.

Hopefully we still have the honor to welcome you back very soon to experience more with Santika Premiere Dyandra.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santika Premiere Dyandra

Address: Jl. Maulana Lubis no. 7, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 75 Hotels in Medan
Price Range: £35 - £53 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santika Premiere Dyandra 4*
Number of rooms: 324
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