Never have I been so frustrated to bother writing a bad review, it goes against my theory of travel karma, but I am so appalled and frustrated by the ignorant attitude of this hotel's management that I am taking time to warn others of it inadequacies.
The hotel itself is ok and worthy of the 3 rating BUT don't risk booking here if you have any hope of common sense or intelligence. I made a mistake and booked the wrong date, I realised my error within the error of making it, unfortunately I had done it on Booking.com (another BIG mistake that I will not be repeating,) anyway I then booked the correct date (the day after) directly on the hotel's website, this was cheaper and surprisingly efficient. I contacted the hotel, both manager and reservations office and explained the mistake, hoped that the hotel management would see my error and as a gesture of good will charge me for one of the nights, it was a booking for x2 rooms. Due to poor English I could not confirm this prior to travel but after meeting so many wonderful Indonesians during our month here I held out hope that with intelligent conversation the problem could be resolved, alas I was wrong. The Soetchi Hotel management decided it would be a much better idea to charge me for both nights. They hid behind the excuse of Booking.com but I know from other bookings via that search engine that their defense was rubbish and even if it were true they could have charged me for the Booking.com night and not the hotel website night.
- Official Description (provided by the hotel):
- Hotel Soechi International Medan is a Business Hotel located in the heart of business in the city and entertainment district. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Medan