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“Good Location, Clean”
Review of Candi Hotel

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Candi Hotel
Ranked #44 of 74 Hotels in Medan
Reviewed 14 January 2014

Room was clean, comfortable bed, good pillows, good tv, decent view. I've stayed in very basic places in Medan and it's worth it to spend a little more. It's a decent walk or quick becak drive to shopping centres.

  • Stayed: December 2013, travelled solo
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2  Thank JosiiG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 10 of 18 reviews

Reviewed 8 December 2013

Stay 4 days 3 night. The last night become nightmare for me.Bad experience .. take ladies massage thru the hotel contact. . Missing watch after done massage...unbelievable the trust n honesty bring bad name under candi hotel...Be careful everyone

  • Stayed: December 2013
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5  Thank emiriane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2013

very comfortable and convenient . Easy access from airport and from shopping mall. Convenient to travel to any major tourist attractions . Clean and comfortable. Very neat interior. Well furnished with all the essentials a traveller would need, and As comfortable as it should be for any 3 star hotel. Rooms are large and have basic furniture like comfortable guess chairs.

  • Stayed: April 2013, travelled on business
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3  Thank jhoward147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2013

I did not stay overnight at the Candi Hotel, but I rented a small meeting room for an organizational meeting on the top floor. Originally we had planned to hold a two-day meeting there, but we cancelled our second day based on our terrible experience during the first. This hotel looks relatively nice from the outside, and the lobby is clean and decent enough (despite tacky decor). I had come to the hotel the week before to check out the meeting room and found it to be a bit rough around the edges (dusty, messy, torn wall paper), but agreed that for a relatively inexpensive price and promise of cleaning by the staff, it would be sufficient for our meeting. It was however, a disaster: the air conditioning was totally insufficient and by 10:00 my staff and I were dripping with sweat. We complained repeatedly to the staff (we had to go down to the lobby each time because no staff were checking on us in the meeting room, refilling water, etc.) who sent someone once to the room. They brought a portable fan and suggested we open the meeting room door to the hallway, which was un-airconditioned, and place the fan there. We tried this for a while, but the temperature only continued to rise, as did our anger and frustration. I personally went twice more downstairs to complain to the front desk and asked the staff to personally come to the room to see for themselves what was going on, and why were they not sending someone to deal with the problem. When I asked to speak to the manager I was repeatedly told that she was out, when I asked who then could possibly be in charge or deal with our problem and my complaint, the front desk staff simply repeated that the manager was out. Although I was assured by front desk staff that they were working on it, the only thing that ever happened throughout the afternoon was that two sullen "engineers" came and started puttering around the room next to ours. When I finally left the meeting to see what was going on, I found them lounging on chairs under an air-conditioner they had turned on in the OTHER ROOM. They had no suitable explanation as to how turning on an air-conditioner in an adjacent room could affect our situation and offered absolutely no other assistance to us.

I do not suggest you go anywhere near this hotel unless what you are looking for is a grimy sauna. What really angered me was the total disinterest and lack of motivation on the part of the staff to try to assist us, paying customers, with their faulty facilities. Even some simple sympathy and apologies would have improved our experience.

It's clear this place is not investing in facilities maintenance or staff training. I would never set foot inside Candi Hotel again, not even if an ice age descended on Medan and I was desperate for a hot, humid hovel.

  • Stayed: April 2013, travelled on business
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1  Thank Danniana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017
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  • Stayed: August 2017, travelled on business
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Thank DavidSindhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2016 via mobile
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Stayed: October 2016, travelled on business
Thank mataharitimoerTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2016 via mobile
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Stayed: August 2016, travelled on business
Thank Kartika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candi Hotel

Address: Jln. Darussalam no. 124, Medan 20121, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #44 of 74 Hotels in Medan
Price Range: £15 - £18 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Candi Hotel 3.5*
Number of rooms: 41
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