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“Good location but poor housekeeping”

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Hermes Palace Hotel Medan - Managed By BENCOOLEN
Ranked #17 of 76 Hotels in Medan
Reviewed 28 March 2013

We stayed there for 2 nights early Feb 2013. A friend made reservation for us and were promised a certain room rate, but upon check-in we were told a different rate which is higher. We were too tired to argue after a long day travelling from outside of Medan. Staff wasn't welcoming and don't expect a welcome drink as advertised. The room was in order BUT the bedsheet was not changed and it's blood stained!! Not much variety for breakfast but enough.
We chose this as it near to the airport and in the city. Many eating place just outside the hotel.

  • Stayed: February 2013, travelled as a couple
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Thank rosm33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 - 92 of 165 reviews

Reviewed 26 February 2013

Worth to stay Hotel. Reasonable price and you get 4 stars hotel luxury. Room very clean and breakfast very good... lots of choice breakfast menu... worth to spend and stay... will back again for sure.....

  • Stayed: February 2013, travelled on business
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2  Thank Hendry18
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Reviewed 5 February 2013

Location wise is good cos it is near to the famous "tip-top" and also quite near to the old airport. The new airport will be ready by April 2013 as well as the MRT.
There are few seafood stalls just behind the hotel, Cheap and nice but we had a diffcult time in ordering as there's no pictures and they dont really understand English that much and we cant express our order in Bahasa. But it was fun cos we went looking at other tables' food.

Hotel- nice carpet, coffee/tea and kettle was provided.

Swimming pool isnt really or it might no exist at all.

Hermes coffee is a must try. Pretty good.

  • Stayed: January 2013, travelled as a couple
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1  Thank ginger-tea-77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2012

Surrounding by Tabona 'kari bihun/nasi' popular and famous food street, special asian tasty. Include 'mie ayam Kumango' and C&F cake shop and evening time with 'ikan lele' must try if stay at Medan. Hermes coffee is special brend with Aceh's coffee, nice for afternoon meeting

  • Stayed: November 2012, travelled on business
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5  Thank Piau45
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Reviewed 2 weeks ago via mobile
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Stayed: November 2017, travelled on business
Thank Antonius D
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Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 2 weeks ago
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Reviewed 13 October 2017
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  • Stayed: September 2017, travelled on business
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Thank fakhrudin_saleh
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Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 31 October 2017
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Reviewed 3 October 2017
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Stayed: December 2016, travelled as a couple
Thank Hajarul
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Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 4 October 2017
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Additional Information about Hermes Palace Hotel Medan - Managed By BENCOOLEN

Address: Jl. Pemuda no. 22, Medan 20151, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 76 Hotels in Medan
Price Range: £27 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hermes Palace Hotel Medan - Managed By BENCOOLEN 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Hermes Palace Hotel Medan is a prestigious place for all businesses as well as leisure travelers. The enchanting hotel offers comfortable accommodation for all senses and indeed is the best place to stay in the heart of CBD Medan. ... more   less 
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