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“Unfriendly Receptionist”

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Hermes Palace Hotel Medan - Managed By BENCOOLEN
Ranked #20 of 76 Hotels in Medan
Reviewed 4 May 2014 via mobile

I stayed there with my family on 1st May 2014, we book 2 superior rooms. The superior room has mo window, so if you dont like no window room, do not book it. The room is clean, pretty nice, the bathroom also clean, so everthing is okay. The breakfast does not taste good at all, they really should improve that. However the most annoying thing is that the receptionist is not nice at all, they dont even smile for a bit. I dont think that's appropriate for someone who work in hospitality business

Stayed: May 2014, travelled with family
Thank cparamitha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 8 May 2014

Dear cparamitha,

Thank you so much for having taken the time to share your comments.
We’re glad that you find the room and bathroom clean to your expectation. However we’re extremly sorry that our receptionist was not friendly up to your expectation, this is definitely no the way we want to serve our clients. We apologise for that, the issue will be address with the receptionist concerned to ensure that we always provide friendly service at the reception.
We hope to welcome you back to Hermes Medan.

Best regards,


Arif Setiawan
General Manager

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72 - 78 of 165 reviews

Reviewed 2 May 2014

I came for business to Medan regularly. i like the location, easy access. The room are nice and comfortable. The staff are always very friendly, and whenever i've a request they handle it quickly. My driver come to pick me up in the morning, the bellboy recognise him and always call me directly, i feel at home. It's good because the car park can be be sometime full with many cars.

  • Stayed: April 2014, travelled on business
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Thank CountryHeritageHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 8 May 2014

Dear Mr. Giogio,

Thank you very much for your great review! We are thrilled to know you enjoyed staying with us so much. I am glad to know our team gave you such a wonderful experience! Thank you for staying with us and hope to see you again real soon

Best regards,


Arif Setiawan
General Manager

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Reviewed 26 April 2014

I stayed for the first time at this hotel, the check in was very quick, with friendly staff. I like the room clean, comfortable, fast Internet, good tv. I stayed in the 2nd floor with only street view, my colleagues stayed on the 8th with a great view of the city. I will definitely come back to this hotel, really like it.

  • Stayed: April 2014, travelled on business
    • Value
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Thank michael0288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 28 April 2014

Dear Mr. Michael,

It was a pleasure to read your review of Hermes Hotel Medan. We are very pleased that you find our service efficient with a friendly staff. We’ve noted that you appreciate our fast internet connection. We hope that you will be our guest once again and we look forward to your return.

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Reviewed 8 April 2014

Stayed at this hotel. Room was good although I did not have the one with window so the room was a bit pungent when the air con was not on. Breakfast was just fine. Front desk staff was fine. The only thing I was a little bit uncomfortable is that the check out time. It is 12 noon!!!although I checked in the late afternoon....where other hotels in Medan mostly 1 PM and sometimes if the occupancy is not high they let you stay until 2 PM.

  • Stayed: March 2014, travelled on business
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Thank tamawidjaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, Marketing & Communication Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 25 April 2014

Dear Mr. Gunawanto,

Thank you so much for your comments.
We happy to hear that you enjoy your stay in our hotel, you did enjoy our room and find our staff fine.
Our check out time is 12.00, I'm afraid that during your stay our hotel was full and we were not able to accommodate your late check out request, we re very sorry for that. We hope to welcome back you soon in Medan.

Sincerely,

Danny
Marketing & Communication Manager

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Reviewed 29 March 2014

hotel is clean and nice. breakfast is OK, but could have better coffee (this is Sumatra). I had a Jr. Suite which is spacious. Location is not the best (I like to walk places), but then again, Medan is not the best city for walking (quite far from it). Staff is attentive. Internet is good. I wish they had a pool, or at least access to a pool. The rooftop restaurant is fun during the rain.

Room Tip: the ballroom is on floor 10, so don't take floor 9 on the weekend.
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  • Stayed: March 2014, travelled on business
    • Location
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    • Service
Thank M R K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, Marketing & Communication Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 25 April 2014

Dear MRK,

Thank you for your feedback.
We re very happy to hear that you did enjoy your stay with us, that you found the hotel clean. We re glad to know that you found our staff being attentive to your request and your service.
We've noted your suggestion to have a selection of different coffee from Sumatra.

We look forward to welcome you soon, and most probably offering you a new selection of Coffee from Medan

Sincerely,

Danny
Marketing & Communication

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Reviewed 28 January 2014 via mobile

I always stay at hermes palace hotel every my business trip in Medan. This hotel have a strategic location, clean, nice room and good services from staffs. Just need to improve regarding breakfast buffet. Should be more variety of breakfast items

Stayed: January 2014, travelled on business
Thank ardy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, Marketing & Communication Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this reviewResponded 25 April 2014

Dear Ardy,
Thank you for the positive review and it is to our delight to know that you had a comfortable stay with us and enjoyed the comfort of our room, the hotel facilities, that the service was to your satisfaction. Thank you for your suggestion to offer a better breakfast variety.
We hopes to welcome you back to Hermes Hotel.

Danny
Marketing & Communication Manager

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Reviewed 28 December 2013 via mobile

I stayed at this hotel earlier this month. The check in is at 12pm so I had to wait for two hours as my flight was early in the morning.

While waiting in the lobby area, I thought it would be nice if the hotel offered us a drink but they didn't. So we decided to leave our luggages and headed to the Sun Plaza Mall to kill our time.

When we came back, the room was ready for us. Check in process was okay but I personally think the staff behind the counter could be a lil more friendlier. Why so serious? I think they were the only letdown during my stay here. I encountered 3 staffs on diff occasions and none of them smile or offered any help or suggestions with my questions. They simply stated the 'obvious' answer and get back to their computers. Wonder why they were behind the front desk. Sigh.

When we arrived at our floor, there was no air conditioning along the hallway so it was very warm there. Never experienced that before.

Room was okay and clean but the sink in the bathroom was slightly leaked plus the hairdryer has a weird-burnt smell that stayed on my hair so I just used it once. There were many tv channels offered so kudos for that. Wifi in the room was excellent too.

Breakfast was so-so (not much variety) but I really2 like the view overlooking the town of Medan (8th floor). Futhermore, the staff at the breakfast buffet was friendly and helpful so I really enjoyed my breakfast.

Overall my stay here was okay. Hopefully the hotel take notes on the few small but important issues stated here. Thank you.






Stayed: December 2013, travelled with family
Thank ShafiraZhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 April 2014

NEW HOTEL MANAGEMENT

Dear Miss Zhn,
Thank for your kind review. We are pleased that the staff left a good impression on you.
The NEW MANAGEMENT will look after your comments in regards to your bathroom and the breakfast selection. We look forward to welcome you soon.
Danny
Marketing & Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hermes Palace Hotel Medan - Managed By BENCOOLEN

Address: Jl. Pemuda no. 22, Medan 20151, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 76 Hotels in Medan
Price Range: £27 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hermes Palace Hotel Medan - Managed By BENCOOLEN 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Hermes Palace Hotel Medan is a prestigious place for all businesses as well as leisure travelers. The enchanting hotel offers comfortable accommodation for all senses and indeed is the best place to stay in the heart of CBD Medan. ... more   less 
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