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“Hermes will never be forgotten..”

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Hermes Palace Hotel Medan - Managed By BENCOOLEN
Ranked #15 of 73 Hotels in Medan
Bali, Indonesia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hermes will never be forgotten..”
Reviewed 20 August 2014

I previously choose the hotel by its name Hermes, sound unique yet chic. these 2 characters are drawn and worth to be seen in this hotel. i stay for business trip and have no doubt that i really enjoyed to stay here due to complimentary upgraded room, thank you Hermes Hotel Medan. i will definitely come back here for my next visit

  • Stayed September 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stella_MYWL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review, 22 August 2014
Dear Stella,

Warm Greeting from Us.

Thank you very much for your enjoyable stay in Hermes Palace Hotel Medan, and taking time to share your comments with us.

we keep maintain and always improve all our facilities, product and services as well, to make all our guest have satisfaction and memorable experiences stay with us.

We look forward to seeing you again and welcoming back on your next visit in Hermes Palace Hotel Medan.

Sincerely,

Harryan Padaga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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155 reviews from our community

Traveller rating
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    60
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See reviews for
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80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Jakarta, Indonesia
Level 5 Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 August 2014 via mobile

I enjoyed my stay in this hotel, its so close to railways, new mall in Medan and also only 500m to the coolest place for hangout, Merdeka Walk, only 1km to Maimun Palace and great mosque in Medan
The hotel is cool, the staff is humble and polite.
The room is great, my room was 508, the bed is cozy, air con is working well,
The minus from my room, no bath tub, you can hear the noises from next door and no windows
The minus from hotel is no swimming pool.
The breakfast place was awesome, in the highest place, so you can enjoy your meal while sight seeing or takung selfie with the best view.

Stayed August 2014
Helpful?
2 Thank ApulskiSinurat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review, 2 August 2014
Dear ApulskiSinurat

Warm Greeting from Us in Medan.

thank you very much for your enjoyable stay in Hermes Palace Hotel Medan, and taking time to share your comments with us.
we will maintain and improve all our facilities, procduct and services.

We look forward to seeing you again and welcoming back on your next visit in our Hotel

Sincerely,

Harryan Padaga
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Villeneuve d'Ascq, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

I stayed at the Hermes Hotel and really enjoy this hotel. The location is great, close to the center of Medan, just perfect. The staff was really welcoming and always helpful. The breakfast at the roof top restaurant is offering a great selection, with a very good coffee, it was nice to enjoy breakfast Al Fresco, with a fresh air. The room is very comfortable, i had a nice view overlooking the city, the bathroom was clean with a good shower. I recommend this hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank victor d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review, 31 July 2014
Dear Victor D.

Thank you very much for staying with us in Hermes Palace Hotel Medan, and taking time to share your comments with us.

We are delighted that you were impressed with our facilities and services.

We look forward to seeing you again and welcoming back on your next visit in our Hotel

Sincerely,

Harryan Padaga
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lille, France
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 July 2014

"I'm came last year to the hotel few times, i like this hotel in general, the room is clean and very confortable, also the staff is very nice and friendly. They also have a new breakfast at the Roof top restaurant, with a lot of new selection , we have found many many delicious items, i love it. The overall feeling is great and i recommend this hotel. See you soon guys."

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Jj E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review, 13 July 2014
Dear Jj E,

Thank you for choosing Hermes Palace Hotel Medan for second time, and taking your time to share a review with us. We are delighted to read that you thought the service was very nice as well as enjoying the facilities of our room is clean and very comportable, and also our breakfast was a lot of new menu selection.

We thank you for coming and look forward to welcoming you back in the near future.

Best regards,

Arif Setiawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2014 via mobile

I stayed in the hotel for few days, i enjoyed my stay. The breakfast buffet s good , with lot of choice and of good taste, very rare for a breakfast. The room s nice very confortable and clean. Finally the location is perfect for me, close to office and many shops around. I ll go back to this hotel, all good for me. Thank you .

Stayed July 2014, travelled with friends
Helpful?
2 Thank Michel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review, 4 July 2014
Dear Michel R,

Thank you for sharing your experience on your recent stay with us.

We are glad to know that you enjoyed your stay, particularly with the facilities and service that we provided.

Once again, thank you for staying with us and we look forward to welcome you back on your next visit in Medan.


Warm Regards,

Arif Setiawan
General Manager
Hermes Palace Hotel Medan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 June 2014

We used this hotel as the transition between three weeks of living in the jungle of North Sumatra during a project with the rubber farmers and flying back to the UK. The rooms were air conditioned, comfortable and clean. The en suite bathrooms were really nice with powerful hot showers.

We agreed that the rooms were very good value for money but also that the bar was expensive with mediocre service. We eventually found that a short walk to the shop over the road saved us a fortune in bar bills.

The hotel concierge was very good at arranging a car and guide for a trip to the volcanoes about 3 hours away and our transfer to the airport.

The reception desk was efficient and polite.

If I was ever to need to stay in Medan again I would definitely try to book the Hermes Palace Hotel.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pwegbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review, 30 June 2014
Dear pwegbr,

Thank you for this wonderful review of Hermes Palace Hotel Medan,

I am glad to hear that you thoroughly enjoyed your stay with us, especially with your room, restaurant and service that you received from our staff.

We look forward to serve you again in future.

Very Best Regards

Arif Setiawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 June 2014 via mobile

You can find food behind this hotel. And with 5 mins drive to Mutatulli business shops. Hotel room is small. I booked superior room but no window. Not so good without window, maybe is my habit. Room is clean and quite. Overall is good, breakfast served at rooftop cafe, u can have nice view of Medan city. Only wifi in lobby area.

Stayed April 2014, travelled on business
Helpful?
1 Thank Dreamscometrue9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes_Hotel_Medan, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review, 29 June 2014
Dear Dreamscomestrue9

Thank you for having taken the time to share your recent experience at our property. Indeed We will change re-supplied about rooms for window in each rooms, then, actually We've provide Wi Fi facilities in each floor. We would like to express our apologies for the inconveniences you have faced. Your valuable comments help us in improving our internal processes.
We look forward to welcoming you back in the future.

Warm regards,

Arif Setiawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hermes Palace Hotel Medan - Managed By BENCOOLEN

Property: Hermes Palace Hotel Medan - Managed By BENCOOLEN
Address: Jl. Pemuda no. 22, Medan 20151, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 73 Hotels in Medan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hermes Palace Hotel Medan - Managed By BENCOOLEN 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Hermes Palace Hotel Medan is a prestigious place for all businesses as well as leisure travelers. The enchanting hotel offers comfortable accommodation for all senses and indeed is the best place to stay in the heart of CBD Medan. ... more   less 
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