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“Great service, lovely hotel.”

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Four Points by Sheraton Medan
Ranked #9 of 75 Hotels in Medan
Reviewed 27 May 2013

I did not regret at all staying at this hotel. The service was excellent, all the staff are courteous and helpful. The room is nice and spacious, with very nice interior decorations. Even the corridor has nice interior. The bathroom is clean and spacious with separate shower room. Bed quality was also good. The breakfast also has many choices and variety. We especially loved the pastries. We also tried dinner on one of the nights, and were very pleased with the menu and taste.

The hotel is also centrally located although you need a taxi to go everywhere but it was like a 10-15 minute drive to everywhere that we wanted to go. And we did not have to wait long to get a taxi from the hotel. There is also a supermarket right opposite the hotel and some warong selling local food near the hotel.

We would like to especially commend their staff (bellboy) Hafiz for being very helpful and nice to us throughout our 3 days stay at the hotel. Really made it worthwhile. Also to their front office staff Edwin, who attended our call before we arrived at the hotel, who was also very helpful. Kepada Edwin dan Hafiz, keep up the good work dan terimakasih kerana layanan anda yang baik.

We love this hotel and would definitely stay here again if we return to Medan. Hope they maintain the good service and good quality and upkeep of the hotel.

  • Stayed: May 2013, travelled with family
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2  Thank Puzzledprez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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197 - 203 of 330 reviews

Reviewed 29 April 2013

We booked 6 rooms for 8 friends trip to Medan. Overall, this is a great new hotel with courteous staff, excellent facility, clean and comfy rooms. Room service was great, restaurant open 24/7 and convenient to reach anywhere in the city. We loved our stay here and may return in future.

However, my credit card information may have been compromised at the hotel. Below are the excerpt of my email to their management :

" I made my bookings for 6 rooms from 26-29 April at your Grand Elite Hotel, Medan via booking.com. As per normal confirmation requirement, I provided my credit card information to booking.com, which was passed on to the hotel. In the next few days, there were at least 13 fraudulent transactions using my credit card information with 2 airlines (Tiger Airways & AirAsia). All those bookings for various destination, originating from Medan airport by an unknown, unauthorized person using my credit card information.

Upon notification from the bank, I immediately contacted the airlines and was informed individuals from Medan had made the bookings and paid using my card details. They provided me with the amount, flight details and other information required to file dispute with my bank. I endured stress, financial loss and potential loss of the money which was illegally charged to my card.

In my findings, the only link I have in Medan was the booking at the hotel, which reinforces my complaint that, the hotel is responsible for the loss of my credit card details, through a dishonest staff or a flawed process, not ensuring privacy and adequate security measures."

Otherwise, the trip would have been perfect.

  • Stayed: April 2013, travelled with friends
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10  Thank tsashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2013

I am from Surabaya and traveled to Medan for holiday with my friends. we stayed in Grand Elite Hotel and they have a very good service. The hotel has a very relaxing atmosphere and also located in the CBD area. In terms of the room, it is very clean and comfortable as well as it is quite big for a standard room. It also looks very new! we did order a room service, it was very fast and the food is so great. It is worth it for everything we pay for! Recommended!

  • Stayed: February 2013, travelled with friends
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4  Thank Marcellina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2013

Elite interior, comfortable room, helpful staff..Highly recommended.
Overall.. Satisfied! Will definitely stay here again.
Strategic locstion around 5 minutes walking distance to "Brastagi" supermarket. And 15 minutes to Medan Fair Plaza.

  • Stayed: April 2013, travelled on business
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3  Thank WillieS687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2013

I stayed here and found out that the hotel is very nice and luxurious 4 star hotel; friendly staff and strategic location near from Breastagi Swalayan who sell any kind of local and export fresh fruit and I do not hesitate to recommend this hotel to all of you

  • Stayed: March 2013, travelled as a couple
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3  Thank NyomanWija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2013

This new hotel is located on busy Jl. Gatot Subroto. The room I've stayed in was very quiet as it faces a residential area. The layout is similar to most business hotels in Indonesia - functional without the frills. The room was clean and comfortable and I slept well. There was a decent spread for breakfast.
As there's no pool or gym, for my evening workout, I took a walk in the surrounding neighbourhood.Away from the main road, the small neighbourhood lanes were quiet and peaceful. KIds were playing badminton or soccer in front of their houses while their parents chatted with friends and neighbours.
If you have work in this area, I would recoommend this hotel.

Room Tip: Rooms at the back are quiet.
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  • Stayed: March 2013, travelled on business
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3  Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
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Room Tip: Sesuai dengan harga yang ditawarkan
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  • Stayed: October 2017, travelled solo
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Thank fitrawijaya92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Medan

Address: Jl. Gatot Subroto no. 395, Medan 20119, Indonesia (Formerly Grand Serela Medan)
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 75 Hotels in Medan
Price Range: £37 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Medan 4*
Number of rooms: 220
Official Description (provided by the hotel):
A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Four Points by Sheraton Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Four Points by Sheraton Medan is a Hotel that you can always depend on ... more   less 
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