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“A good hotel”

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Four Points by Sheraton Medan
Ranked #7 of 71 Hotels in Medan
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“A good hotel”
Reviewed 12 January 2014

The hotel is clean, good receptionists, clean rooms. The hotel is new (I think maximum one year) and that helps.
Can't complain. It misses a swimming pool.
Wifi was working very good. I recommend it, A good hotel

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank claudioita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krisna P, General Manager at Four Points by Sheraton Medan, responded to this review, 28 March 2014
Dear Sir

Warms Greeting From Grand Serela Medan

Thanks for your time to share your experience of stay in Grand Serela Medan

We will share your comprehensive comments to our KAGUM People (staffs) especially. Trust that he could be a sample and motivation to other KAGUM People

Looking forward to have you again here in Grand Serela Medan in the near future

Warms Regards
Krisna Permana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Bangalore
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 December 2013

We stayed here for 1 night on our way to Bukit Lawang. This hotel seems brand new and is a steal for the nominal price we paid. Rooms are spacious and maintained clean. Breakfast comes along with the room and has a lot to choose from.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank raj_sundar7252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krisna P, General Manager at Four Points by Sheraton Medan, responded to this review, 28 March 2014
Dear Sir

Warms Greeting From Grand Serela Medan

Thank your for your time to review us in TripAdvsior

Your valuable comment has been forwarded to our team

warms regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 28 October 2013

I like to book new hotels when I travel. I like new hotels because everything is totally brand new, from the cabinet, the bed mattress, the paint of the walls or the wallpapers, electronics, bathroom shower and so on.That's why when I travel to Medan, I search if there is any new hotel that worth to try. So, I found the name of this hotel through my searching via internet.

Grand Elite Hotel Medan accomplish my need because it is clean, modern, and it's new. Although it is not centrally located in Medan but it is okay for me since we rent a car with the driver so after having breakfast we just go the whole day and come back in the evening just for relax and have a good night sleep.

I think it is the right choice to stay for one night or two at Grand Elite Hotel. I will definitely recommend this hotel to anybody who visit Medan.

  • Stayed August 2013, travelled with family
    • Value
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    • Service
Helpful?
5 Thank awe2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 September 2013

Checked in ... after a rough ride back from Berastagi.
Once we arrived & send our luggage into our room. The walkway towards our room is a bit dark because of the wallpaper BUT it really give us a sense of relax.
At the time we open out room.. is a WOW from us.. super clean & nice warm lighting.
the bathroom is nice, even they don't have bath tub.
We have order room service - mee goreng to try up. NICE ^^ the word we said after we eat it.

Is a good experience for us in this Medan Trip.

Room Tip: Room service is good... their mee goreng is super nice ^^
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  • Stayed September 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Khaosaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 September 2013

I just had a mini seminar in this hotel. Regarding the room and facilities, I think it's quite okay. The meal is acceptable, and price is reasonable. One thing I noticed in the restaurant was there is no egg station (which I think should be available in this hotel level). My company booked the meeting package of this hotel, that means lunch and coffee break included. During the lunch, I've noticed that the plates were not readily available. The restaurant only provide fixed numbers of plates according to the booking (which is very odd), and we had to 'fight' for another plates because there were still members of the seminar who hadn't had lunch yet. And after all, we've paid for 100 portions of food, not 100 plates. And there was a long pause to refill the banquets, so we needed to wait for quite some time for another food to be filled in. This part of the service is not satisfying in my perspective.

  • Stayed September 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank miranda r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seremban, Malaysia
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 13 September 2013

Positive and excellent Review for this hotel by so many travellers are all true when i finally decided to stay in this hotel with my family on 8th Sept 2013.

Truely a modern and well kept hotel . Awesome fittings , good services , good breakfast spread and of course a fantastic room .

Would recommend travellers to stay at this hotel which is also located near shopping and business districts . Would definately stay at this hotel on my next trip ..

Room Tip: Try to get a room facing the city .
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank RichardTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medan, Indonesia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 September 2013

Stayed for 3 nights, and everything was perfect (location, value, room, service, etc.). Highly recommend it.

Rooms are beautifully designed. Very modern and luxurious. Buffet breakfast was also a treat, with a range and variety of food served. The design of the restaurant was fit for a king, although the furniture were too close to one another.

The lifts were a nice, cozy and there were a sufficient number of lifts available.

Staff were friendly and polite.

It was a good experience at Grand Elite Hotel Medan, and I will surely return.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bonsita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Medan

Property: Four Points by Sheraton Medan
Address: Jln. Gatot Subroto no. 395, Medan 20119, Indonesia (Formerly Grand Serela Medan)
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 71 Hotels in Medan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Four Points by Sheraton Medan 4*
Number of rooms: 220
Official Description (provided by the hotel):
A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Four Points by Sheraton Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Four Points by Sheraton Medan is a Hotel that you can always depend on ... more   less 
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