I booked this (so called 4 stars hotel) via Agoda and reserved a deluxe type for 3 nights starting 31st of July with specification: (a) higher floor (b) early check in. When I arrived at the hotel at 11, I was welcomed with the front desk guy who was not familiar with his job, at first he said my room has not be booked even after I showed him the payment receipt. And he asked for his associate's help who was squating down on the floor when I arrived (WTF?). And finally thay guy found my reservation (thak God) and got me a room on the 8th floor, as I requested earlier. The room was nice BUT the ac not working well after 3 hours. So I complaind and I was transfered to a 5th floor room (which for me this is downgrading). So we were in the 5th floor room and turned out, the main door cannot be closed easily, the bathroom door cannot be closed unless I had to slam it at least 3 times, the bathroom door couldn't be looked. The electric fuse on the table near the TV couldn't be used.
That night, I was picked up by a friend and we rode a motorcycle and raining so heavily. We parked the motorcycle at the basement about 10pm and the motorcycle fell down on our way down because the floor was too slippery, and I think they made a mistake when they first build the cardpark, they should roughen the floor, because at the same time we saw a car trying to drive up but too slippery. Anyway, I got bruises and NO ONE from that hotel knew about the incident until I talked to the duty manager this morning at 10am. They claimed they have CCTV installed. So for 12 hours no one knew I fell down.
1 hour ago I complain the shower water got blocked. The water stayed but no one came to my room.
The compensation for enndangerin my life was a plate with 1 red apple, 1 orange and 1 granny smith.
So think twice before you booked this hotel. I think they are not serious having a hospitality business. SERIOUSLY...!!!!
- Official Description (provided by the hotel):
- A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Four Points by Sheraton Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Four Points by Sheraton Medan is a Hotel that you can always depend on ... more less
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