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“Room was NOT clean”
Review of J Hotel Medan

J Hotel Medan
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J Hotel Medan
Ranked #61 of 71 Hotels in Medan
Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Room was NOT clean”
Reviewed 8 July 2014

Room-
We were only expecting something small and simple, and it would have been ok if it was clean. The photos of the hotel make it look new and modern, and it would probably still be if they knew how to clean!! Not sure when our room was last cleaned!! The white walls are looking really dirty, bathroom would have been fine as well, but again it hadn't been cleaned, all the tiles etc were very grubby. Sheets hadn't been cleaned, we slept in our sleeping bags on top of the bed!! This is the most important thing in my option, so would not stay at this hotel.

Check in - very slow even though there was no one else around. We had booked a double room, and I could see they had a print out of our online booking behind the desk, but after a long time they said there were no doubles available, only twin. But they then offered a king bed if we paid more. I didn't believe them and just took the twin. We didn't see any other guests during our stay.

Location - good central location, but it was hard for our driver to find, maybe because it was a newer.

Breakfast - we had to leave before breakfast was open.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank TaraHidalgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elphiera C, Manager at J Hotel Medan, responded to this review, 30 July 2014
Dear valued guest,

Warmest greetings from J Hotel Medan,

Appreciated for taking the time to tell us about your unpleasant experience at J Hotel Medan, please allow me to express my sincerest apologies.

At J Hotel Medan, we strive to provide maximize service experience for every guest. We're already taking the appropriate measures to address the problem referring to your comment about room cleanliness & extra charge for your double room that you had booked before.
Please re assured that this is not the level of quality we attempt to deliver to our guests.

Thanking you for your kind input & we look forward of welcoming you back at our property in near future.


With regards,
Elphiera Christie
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
singapore
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 May 2014

Stayed in the new hotel after being recommended by a friend. Location is very convenient, near to city centre, easy access to food and durian, and close proximity to entertainment spot. room is not that small, nice new design, everything is well thought of. Breakfast is none to complain and what your expect of from a budget hotel. Definitely the best for somebody who's looking for bed and breakfast lodging

Room Tip: Choose room with a window for a bit extra
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RRC919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elphiera C, Manager at J Hotel Medan, responded to this review, 31 July 2014
Dear Valued guest,

Much appreciated for sharing your feedback with us and fellow Trip Advisor readers

We glad to be at your service as in J Hotel Medan, we strives to give the best experience for our guest.

Thanking you for your comments & we look forward of welcoming you back in near future.

Best regards,
Elphiera Christie
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about J Hotel Medan

Property: J Hotel Medan
Address: Jln. Waringin No. 6, Medan 20113, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #61 of 71 Hotels in Medan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — J Hotel Medan 3.5*
Number of rooms: 60
Reservation Options:
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