We stayed in one of the small rooms which had no window and like most hotel rooms without a window, had an unpleasant smell (there were moth balls or something in the bathroom which stank horribly so we packed them into a plastic bag while we stayed there). The room came with A/C, TV (only few English channels), high-speed internet, cold water shower, towels and toiletries. Oh yes, there is no sink, only a tap . The room was small but quiet and had a little desk and wardrobe. The big rooms are large and bright. Breakfast was included in the price. On our first morning we ordered roti (two slices of toast) which came filled with what looked like grated cheese, jam, chocolate sprinkles, chocolate sauce and honey….. It made for a pretty unsatisfying and rather strange breakfast option in our opinion. The next day we ordered the fried noodles which were delicious and filling. The restaurant is a nice place to hang out and the internet is fast. Food was average. Wear mosquito repellent as they are lots of bugs in the restaurant!
I think the room was average for its price but what really makes this hotel a great place to stay is the incredible friendly and helpful staff! When we arrived at night it seemed as if they were all waiting for us. The welcome was almost over the top. We were immediately served a drink, checked in, and our luggage was carried to our room where the A/C was already running by the time we went there. Every time we were greeted with a smile and a friendly hello and the door was held open for us. Not all staff members speak English but they called someone who was fluent when needed. They truly understand customer service! We got help sorting out our trip and two ladies drove us to the bus station to buy the tickets for our night bus and drove us to another bus station where they found the bus for us to Berestagi. It would have taken us a lot of time to figure it out ourselves… We could also store our luggage for free for a few days.
TIP: If you hate Medan as much as many travelers do, this hotel is perfectly located behind the Sun Plaza- a large and modern mall with many restaurants and coffee shops with high-speed internet. There is a good money exchange on the ground floor of the mall (where all the ATMs are). There is really nothing to do in Medan, don’t spend any extra days there or avoid it all together if you can…
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