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“Prime location..poor sleeping experience..”
Review of d`primahotel Medan

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d`primahotel Medan
Ranked #11 of 74 Hotels in Medan
Reviewed 7 July 2014 via mobile

I booked this hotel merely because of the price was really affordable for a new hotel that I didn't see the review first..and yes indeed it is located right in the city center where you can easily walk to the Merdeka Walk and to the Parkson Mall..however..since the superior and deluxe room's price isn't much different we decided to book the deluxe room which turned out to be the worst decision ever since it's facing to the train station which was super noisy..the train horns every 30 minutes..the sound of its machine..it was just disturbing..
The hotel is perfect for those who will catch a train to the airport..not a light sleeper and if you don't drive a car in Medan..because they don't have parking area..you have to park your car on the side of the street in front of a bank..which also worried us..the security didn't give us a peace of mind either when we asked them whether it's safe to park there or not..they responded..we will check every hour..
The bright side is..the hotel is new..so the level of cleanliness is excellent..as well as the linen and terry cleanliness and quality is outstanding..the bathroom amenity I must say it was quite thoughtful, a good quality of comb and an ample amount of shampoo and soap in the dispenser..the room is also quite spacious..
But if you're not travelling in a very tight budget..pls look elsewhere like Swiss Bellin which price is only 10 dollars different!

Stayed: July 2014, travelled with family
2  Thank shopaholic902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at d`primahotel Medan, responded to this reviewResponded 16 July 2014

Dear Shopaholic902

Please let us apologize for the inconvenience you experience while you are staying at d'primahotel Medan. We are committed to providing you with the highest level of service and will minimize the problems you experienced.

I truly hope we will have the opportunity to serve you again and allow me to show you the improvement we made in this matter.


Best regards,
Kevin

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84 - 90 of 150 reviews

Reviewed 26 June 2014

During my travel in South East Asian countries, this one of the best hotel that I had stayed, most probably because it is a brand new hotel.It is located above the Medan railway station,therefore it is very convenient to board the Kuala Namo Airport train at anytime of the day.The 1st train leaves the station at 4am,which I took to airport to board an early flight home.The rate for a standard room might look a bit steep but it is worth it. Practically everything in the room is very clean and tidy.The location is good with Merdeka Walk, Maimun Palace and eateries nearby.They provide complimentary breakfast, unfortunately I did not have the chance to enjoy it because I have to leave for airport early.They also provide water heater in the room to mix your own hot beverages and also instant noodles. The bed is brand new and you can have a comfortable sleep.Other facilities are aircon,TV and 24 hrs hot water available.The front office staffs are helpful and systematic.The hotel is located on the 4th floor of the building and all you have to do is go to the 2nd floor via lift to buy ticket and board the airport train.I will reccommend this hotel for a good stay.

  • Stayed: June 2014, travelled solo
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Thank dpmurthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at d`primahotel Medan, responded to this reviewResponded 1 July 2014

Dear dpmurthy,

Thank you for your feedback on your recent stay with us. I'm very honored to read your review title and thank you for recommending us for a good stay.

We strive our best as a new Hotel brand to provide every guests a good night sleep in a clean room, central location and affordable price. Happy to read that we met your expectations.

Everyone at d'primahotel are joining me in saying it was a pleasure to look after you and we are looking forward to have the pleasure of welcoming you back in the near future.


Best regards,
Kevin

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Reviewed 7 June 2014

before i chose this hotel because i don't have a choice this hotel is just in same building with train station to airport ....when i'm check in it was so fast , the room is nice and so clean, but the best is one girl in reception ...i think her name is Gali ...i really recommend her if you want all information about this city ..she can speak english well but the best is she was so nice ...she make a map for us and give all information that we need when we at this city ..she will make list all interesting place. even we stay at 3 star hotel but i feel so lucky because i meet this girl she just like tour guide book...i can see many place that she recommend for me and also so close with hotel...we can go by walk,and don't worry to get lost she will write a map for you and so easy to read that. she also will give her number phone if in case if you have problem...this is really clean and comfortable place to stay but the best is all people in this hotel is so nice...if i back again at this city i will back again to stay here and meet all nice staff there ...

Room Tip: is more better if you stay at superior because it not to much sound from train
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  • Stayed: July 2013, travelled on business
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Thank catrine702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at d`primahotel Medan, responded to this reviewResponded 16 June 2014

Dear Catrine702,

Thank you for spending your time to write a feedback to us. I am very pleased to read that our team's effort impressed you and I will make sure to pass your compliments on the them especially to Gali.

Everyone at d'primahotel joining me in saying it was a pleasure to serve you and we are looking forward to have the pleasure of welcoming you back in the near future.


Best regards,
Kevin

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Reviewed 17 May 2014 via mobile

Located opposite Medan's Merdeka Walk (a small park in the middle of city) and within the new train station complex for trains heading Kuala Namu International Airport. Nice spacious room (deluxe). Basic amenities included. Breakfast served was Starbucks coffee and a croissant which was ok. Access to around town was easy with walkable distance to almost anywhere. Either way you can easily catch a taxi or becak front of hotel. Friendly staff. Will come back if need short stay in Medan.

Stayed: May 2014, travelled on business
Thank SharinaShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at d`primahotel Medan, responded to this reviewResponded 19 May 2014

Dear Ms. SharinaShah,

I am delighted to hear that you enjoyed your stay with us and an honor for us to know that you would come back to our Hotel for your next visit.

Thank you for spending your time for a feedback to us. Everyone at d'primahotel joining me in saying it was a pleasure to serve you.


Best regards,
Kevin

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Reviewed 5 May 2014

We chose this hotel because it is centrally located in the city, plus the hotel is actually above (and connected to) the main train station from where the airport link train departs.

New hotel, rooms are not huge but fine, bathrooms quite large and pleasant. No balconies. No smoking throughout. No breakfast room, but they give you a voucher for coffee and a croissant at Starbucks (located in the station level 2, one floor below the hotel). Being above the train station, there is a noisy road one side and train tracks the other.

The staff at the front desk were efficient, polite and helpful.

The hotel is likely to get its business from people leaving Medan the next morning. The location of the new airport (Kuala Namu) is a lot further from town than the old one (Polonia). It can take 1-2 hours by taxi (depending on the traffic) whilst the train is only 30 mins. Train tickets can be bought on level 2 of the station. Normally IDR 65,000 but currently (May 2014) on promo at 60,000. Not exactly a huge discount :)

Room Tip: I would pick a room on the "train track side", its more quiet than the road side.
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  • Stayed: May 2014, travelled as a couple
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2  Thank An0nym0use
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at d`primahotel Medan, responded to this reviewResponded 6 May 2014

Dear An0nym0use,

First and foremost, I would like to thank you for staying with us and taking the time to write a review in regards of your recent visit to d'primahotel Medan.

We had noted your concerns in regards of noisy sound from train tracks and road side, we will try to minimize this issue. Thank you for your valuable feedback and I wish we will have the opportunity to restore your confidence with d'primahotel.

I look forward to welcoming you back at d'primahotel.


Best regards,
Kevin

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Reviewed 30 April 2014

I stayed here 2 times for a couple of days before and after I went to Lake Toba. The hotel is very conveniently located above the train station and within a few minutes walking from Merdeka walk (restaurants, bars). The staff, especially Gali, was very helpful and friendly and spoke English very well. She could answer all my questions and made sure I had a pleasant stay, which was very useful since Medan is not an easy city to go around or to arrange trips. I would certainly go back here.

  • Stayed: March 2014, travelled solo
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Thank Jim83964345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at d`primahotel Medan, responded to this reviewResponded 6 May 2014

Dear Jim83964345,

We thank you for taking the time to share your experience regarding your recent stay. We are delighted that you enjoyed our d'prima hospitality.

Your generous words will be warmly received by our team at d'primahotel Medan and especially to Galih.

Assuring you that the team at d'primahotel (Jakarta, Medan, Makassar) intends to keep it that way and improve further on a daily basis and it will always be your second home.

We look forward to exceeding your expectations next time we may have the pleasure.


Best regards,
Kevin

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Reviewed 7 September 2017
Google Translation

Room Tip: Hay habitaciones con vistas a las vías de tren o con vistas a la calle.
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  • Stayed: August 2017, travelled with friends
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Thank ferran1311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about d`primahotel Medan

Address: Jl. Stasiun no. 1 | Gedung Stasiun Kereta Api 3F, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Room Service
Hotel Style:
Ranked #11 of 74 Hotels in Medan
Price Range: £24 - £31 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — d`primahotel Medan 2*
Number of rooms: 52
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