Very individual and unique looking hotel with many antiquities dotted around the hotel and individually styled rooms. We had an Aloon Aloon villa no. 202 which was a beautiful room, very large, high vaulted ceiling, big comfortable bed, TV (no BBC channel as advertised). The bathroom was huge and again very unique with a very large and deep copper bath with a large shower head above. All very nicely decorated if you like traditional, old style and interesting artefacts. Not for you if you like a big, modern, international style hotel.
The grounds are quite pretty and the pool is refreshing but there is only space for 8 sun beds around the pool so you need to get one early! The pool is a little unimaginative but good for cooling off. There are plenty of sun beds on the beach too. It was supposed to be the best beach on Lombok but it was very disappointing. Mixture of sand and coral so you need beach shoes or jellies. It wasn't the white sandy beach and clear turquoise sea we had expected as advertised in many places. We didn't even swim in it once during our stay as there is a lot of weed, it's not that clear in a lot of places and it's very shallow so you'd have to go out a long way for a swim. Snorkelling is about 400 metres offshore so you're better off getting a boat to snorkel around the Gili Islands.
The Balinese massage in the spa was one of the best massages we've ever had (IDR 810,00 incl 21% tax & service charge or around £24). Would highly recommend a massage during your stay.
So, for us, the room and spa got 5 stars but for a 5 star hotel, it was massively let down by it's food and drink which was very average. Fresh juices tasted more like squash. We can only think they're made up in advance so the ice just waters them down. Similarly with milkshakes....not very tasty at all. On our first night we had scallops and king prawns for starters which were OK, followed by crispy duck in a banana leaf which was full of tiny, thin bones so rather dangerous and difficult to eat and an Indonesian rice and noodle dish which was far too big and very samey and a bit stodgy.
The second night we decided to go for something lighter and had the tuna salad which was 3 small squares of tuna and practically half a lettuce with little else and a very unimaginative dressing and another salad which was similarly mostly lettuce! When asked if the food was OK, we said it was very average and disappointing and the waiter didn't make any comment whatsoever or make an apology or offer something else. This is far from 5 star service. We have had massively better food and service from two 3 star hotels / lodges we've stayed at. They could learn a lot from the Mahamaya on Gili Meno where the food was stunning and all the staff made a personal connection with everyone.....exceptional service there. You must try it out Tugu to see how it should be done!
- Official Description (provided by the hotel):
- Located on the northwest coast of the island, the luxury art hotel sits on a private white-sand beach, within six hectares of mature coconut plantations facing the ocean and Mount Rinjani. It features beautiful artifacts and antiques inspired by ancient tales of Mahabharata, aimed to bring back the ancient romance of Lombok. In a blend between magical landscapes and unique artworks, legends and modern luxuries, Tugu Lombok captures the soul and romance that nobody had seen before. ... more less
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- Also Known As:
- Boutique Hotel Tugu Lombok