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“I want to go back... NOW!”
Review of Hotel Tugu Lombok

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Hotel Tugu Lombok
Ranked #3 of 178 Hotels in Lombok
Certificate of Excellence
Perth, Australia
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“I want to go back... NOW!”
Reviewed 1 July 2014

wow...wow.. wow... this was the most amazing experience ever. The staff were fantastic, the food.... awesome. We had an amazing room with the biggest bath ever! Each morning we ate on the beach, the service was spectacular. This felt like an exclusive hideaway which makes me wanting more.

Room Tip: Any of the rooms are worth it... but check out the honeymoon suite and the presidental suites just f...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbeeh23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roshan F, General Manager at Hotel Tugu Lombok, responded to this review, 1 July 2014
Dear Barbeeh,
What a pleasure to learn that you have enjoyed such a pleasant stay with us! We thank you for sharing your great feedback with the TripAdvisor. It’s a pleasure to know that you truly enjoyed your stay with us.We also appreciate of your compliments on the facilities of the resort, staff, room & food & rating our resort as a " exclusive hideaway"
We are very much looking forward to having you back anytime as our dear guests.
With all our good wishes,
Roshan Fernando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
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  • Dutch first
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English first
Abu Dhabi, United Arab Emirates
Level 4 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 June 2014

We visited this hotel in April this year for a friends wedding. We spent 3 days in the Aloon Aloon Bungalows. It is one of the most memorable stays we have ever had. The staff at the hotel are amazing, they are so attentive to your every need, memorise your names and are always so happy. The rooms themselves are massive with 4 poster beds, the largest bath tub I've ever seen and are so private with their own little entrance courtyard. The location itself is idyllic, also the perfect location for a beach wedding. The hotel can organize a boat to take you on a day trip to the Gili Islands/snorkeling etc. I would definitely recommend this service. All in all I cant wait to return to this beautiful hotel in the near future.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Nunnenwills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roshan F, General Manager at Hotel Tugu Lombok, responded to this review, 1 July 2014
Dear Nunnenwills,
Thank you very much for posting an impressive review on TripAdvisor. We are appreciative of your valuable feedback and are deeply encouraged by your kind words and comments on our resort.The most importantly we are very happy that you have had a great time during your friends wedding.
We all appreciate the wonderful words you have mentioned about little Tugu, particularly about our Aloon Aloon bungalow , ambiance, cuisine, staff & Gili Island trip. We are so happy to have such great comments from our dear guests, which give us tremendous motivation & happiness in our hearts.
We are looking forward to welcoming you back again for your next visit in Lombok.
With warmest and fondest thoughts of you,
Roshan Fernando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Canada
Level 5 Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 June 2014 via mobile

Went back to Tugu again, april 2014, spent my birthday at my fav. Hotel. Thanks to my beloved hubby.
As before, Tugu still the Best!we met new people at their management but it didn't change anything, we were glad and felt home.

Hanny was very helpful, before we arrived. She helped me with the reservation, then showed us the new area and room when we were there. Two thumbs up for her and her team.

The food, as always amazing and the staff so friendly, couldn't ask for more.

We celebrated my birthday on the temple, ordered so much food, they even gave us a birthday cake. It was very romantic.

We were very satisfied (as before). Tugu is amazing and can't wait to experienced their other hotel and restaurant.

Overall, we would recommend Tugu to our families, Friends, and relatives.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bebeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roshan F, General Manager at Hotel Tugu Lombok, responded to this review, 30 June 2014
Dear Bebeks,
Thank you for taking your time off to post such an inspiring comment about our resort, how you have expressed your impression of our little Tugu with such finer details of service and the “Tugu touch “. We will personally convey your appreciation to all our staff members & specially the ones you have mentioned the names.
We want you to consider Tugu as your own home. We are proud of being a part of the Tugu family because of happy guests such as you. Our mission is simple, to provide you with that extra special, beautiful experience while visiting in Indonesia, for you to remember even after you return back to your country of residence.
We thank you once again for sharing your personal experience, we will be anxiously waiting for your third visit. Please do not hesitate contact us for any assistance you may need from this end.
Our best wishes,
Roshan Fernando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level 1 Contributor
2 reviews
Reviewed 28 June 2014

From the moment we arrived at Tugu, we were made to feel very special and welcome. After being greeted with a welcome drink and flower arrangement (!) we were introduced to Fernando who set the scene for what would become a very special honeymoon stay.

The hotel is set in the most beautiful grounds, which are clearly very well looked after, and the beach is stunning; we had been to the Gili's and to a 'secluded' beach on Bali, and didn't see anything better during our stay; secluded and well-kept, great view of Rinjani et al too. Sea kayak and snorkel available too, although apparently the snorkelling in the Gili's (which also did and I would highly recommend) is supposed to be better. I think the hotel also arrange this trip too. We also made use of the spa (including complimentary honeymooners massage:) !) which was lovely, staff very professional.

We stayed for 5 days at the end of our honeymoon in an Aloon Aloon villa, which was huge and beautifully decorated. Bed was super-comfy, and outside bathroom was lovely. Gorgeous room which made our stay feel very luxurious.

The food was exceptional quality - excellent choice for all meals of the day. Breakfasts were fantastic, we were particularly impressed with the French Toast! The dinner menu was excellent, we had mainly Indonesian dishes - the baby chicken was amazing! There are also a good selection of Western dishes, and our choice of steak one night indicated that these too our top notch. The hotel also offer dinner to be served on the beach by candle-light too, which we did twice, was very romantic.

Last but by no means least I must mention the staff. I have never come across such attentive, polite and friendly staff, in all the hotels I have stayed in (Shangri-la included!). All the staff knew our names and greeted us everywhere we went, but not only this, they were happy to chat away and make us feel very welcome. Special thanks to the guy in the bar (sorry I don't know your name!) who made the most incredible cocktails and never stopped smiling. Robby and team on reception went out of their way to book us flights back to Bali after we just asked in passing if they knew what was available.

Thank you to all the team for making our honeymoon a trip to remember, we hope to return one day!

Room Tip: Aloon aloon villa was lovely, but a bit out of the way (which may be preferable), and would have rec...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hboj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roshan F, General Manager at Hotel Tugu Lombok, responded to this review, 29 June 2014
Dear hboy,
Thank you for taking time off to write a lengthy review. We were delighted & inspired by your wonderful comments & sentiments expressed in your review. All of us at the resort will say “big thank you" from the bottom of our hearts.
You have mentioned & described about the rooms, food & the “Tugu touch “experience ,Gili Island trip, spa massage , facilities of the hotel & most importantly of our staff, we will be grateful & truly delighted to have such wonderful comments.
I shall personally covey your appreciation to all our staff members in general and specially the ones you have mentioned the names. I am sure they will be inspired, will be so happy to serve you again any day. We are always committed to create only positive memorable experience for all our guests.
We do hope that with all the experience you had with us will bring you back to your favorite place on your next visit to Lombok.
Thank you once again for the experience expressed on your recent visit to our resort.
With warmest and fondest thoughts of you,
Roshan Fernando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogor, Indonesia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2014

Hotel Tugu Lombok is a gem of a vacation spot. If your aim is to enjoy peace, quiet, relaxation, a beautiful natural environment, excellent food, and superb, personalized service -- then this is where you want to enjoy your vacation. All staff members were attentive to our requests, and their friendliness and good nature were much appreciated. Our only regret is that we did not make use of the bicycles to explore the surrounding villages and countryside. We were simply having too much fun within the confines of the hotel to leave. Those adventures will happen at a later date, because we will surely return.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roshan F, General Manager at Hotel Tugu Lombok, responded to this review, 26 June 2014
Dear William,
Thank you very much for posting an impressive review on TripAdvisor. We are appreciative of your valuable feedback and are deeply encouraged by your kind words and comments on our hotel.
We all appreciate the wonderful words you have mentioned about little Tugu, particularly about our staff , food & impressive location etc. We are so happy to have great comments such as " A gem of a vacation spot" from our dear guests, which give us tremendous motivation & happiness in our hearts.
William, we are looking forward to welcoming you back again for your next visit in Lombok.
With warmest and fondest thoughts of you,
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

Green and perfect harmony welcome you on this little paradise...

A moment out of the time to taste pure relax, nature enjoing and sun.

Perfect service, amazing hotel with a very special hosting philosophy.

My husband and I have really appreciate our Tugu Honey Moon :)

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Agnès R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roshan F, General Manager at Hotel Tugu Lombok, responded to this review, 26 June 2014
Dear Agnes,
Thank you so much for posting a great review at the TripAdviser . I have already conveyed some of your comments to our staff & the words like “special hosting philosophy” ; we are really honored to have served you with that special Tugu touch. This is what our staff likes to offer you that belonging feelings to our Tugu family.
Thank you for mentioning all other facilities & services of the hotel.
Agnes, we may thank you once again for sharing your personal experience, we are looking forward to having you back as our guests anytime!
With best wishes,
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 June 2014 via mobile

1:40 flight and about the same time in a car from Lombok airport and you're in what I can call paradise. Our 2nd time here and for sure not the last. On our previous trip we stayed in a nice bungalow with a day bed outside on the private garden. We loved it so much we came back for a weekend and stayed in the new bungalows wich were the same standard quality as the other ones. As we had a late flight a complementary club sandwich awaited us before we even ordered something! Super friendly staff always willing to help. Clean beach with lots of places to hang around, read a book, have a glass of wine by the sunset or just stay at the pool. As to activities you can choose from snorkeling, diving, golfing, etc. I went diving to Gili Air and had a super dive where I saw a lot of fishes and turtles, big ones! Will for sure go back and can only recommend!

Stayed June 2014, travelled as a couple
Helpful?
Thank VascoCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roshan F, General Manager at Hotel Tugu Lombok, responded to this review, 26 June 2014
Dear VascoCM,
Thank you for the valuable comment upon our resort and for your precious time to share it on TripAdviser.
We were pleased to learn that you had a wonderful experience at the resort also a big thanks and appreciation of your compliments on the facilities of the resort, staff, our rooms & activities around etc.
We do hope that with all the experiences you had with us will bring you back for the third time to our resort on your next visit to Lombok.
We will be delighted to welcome you back & please do not hesitate to contact us for any assistance you may require at anytime.
With best regards,
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Tugu Lombok

Property: Hotel Tugu Lombok
Address: Sigar Pejalin, Tanjung, Sire Beach, Lombok 83352, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Lombok
#3 On the Beach Hotel in Lombok
#3 Luxury Hotel in Lombok
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Tugu Lombok 5*
Number of rooms: 39
Official Description (provided by the hotel):
Located on the northwest coast of the island, the luxury art hotel sits on a private white-sand beach, within six hectares of mature coconut plantations facing the ocean and Mount Rinjani. It features beautiful artifacts and antiques inspired by ancient tales of Mahabharata, aimed to bring back the ancient romance of Lombok. In a blend between magical landscapes and unique artworks, legends and modern luxuries, Tugu Lombok captures the soul and romance that nobody had seen before. ... more   less 
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Also Known As:
Boutique Hotel Tugu Lombok

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