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Reviewed 9 February 2015

I think there's some serious dysfunction at this place. We were kept waiting for over 30 minutes to check-in. We had made online reservations weeks before, but were kept waiting with no explanation, or apology (the hotel was not busy, so we were not quite sure what was going on). We were then shown to a room that had very obvious mouse "leavings" along the walls and in the corners. When we asked for another room, the desk staff told us that there were no more rooms of this type available, but we could upgrade for an additional 10 dollars. "You're going to charge us 10 extra dollars for a clean room?" I said in disbelief. Luckily, another person on the desk indicated that we should get the upgrade with no extra charge. The new room was large and clean, but overlooked the pool so was pretty noisy in the morning. Perhaps this is a good hotel for a family (or for mice), but I'd rather spend a little more and stay next door at the Lombok Raya, which is cleaner and quieter. Perhaps the desk staff were trainees, as the level of service was really disappointing.

Room Tip: Check out the corners of your room, and along the walls, especially if you're staying in the older wing of this hotel, as no one should pay these rates for a room with mouse poop all over it. Gross!
  • Stayed: January 2015, travelled with friends
    • Value
    • Rooms
    • Service
Thank boeby l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2014

After many visits I am totally discussed that GM and management condone the fact that security actively promotes prostitution in this hotel. I tried to address this issue directly with the General Manager who has stated quite clearly to me that he has no problem with that and that it is not worth a complained. It tells everything about how the hotel is run I guess.

So travellers be aware.

Room Tip: Make sure you book room in new building
  • Stayed: December 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
7  Thank Gerard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2014

We arrived late and neeeded internet access only to be told it was not available in the room, but could provide uswith a cable if needed. Got to roomwhich was not terrible the balocony was nice. The bathroom was dirty marks onthe door and all around the shower and the shower curtin itself looked very bad. The towels had a odd shade ofgrey about them and we only had a small amount of toilet paper.We ordered room service 2 fresh juice and a burger. The juices were warm and tasted very sour and seperated quickly. The burger was sloppy inside and the bun burnt with a side of alomst warm fries. We also asked for a double bed but had twin beds. One night was enough for us. the grounds and the pool lookednice but we where woken at 6 am to kids playing in the pool.

  • Stayed: October 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank chez410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2014

We are a family travelling across the world on a budget - but were looking for a little comfort after some harder travelling from Flores. This place is a GREAT option. Rooms are very reasonably priced for what you get and the whole vibe of the hotel is fantastic. Large well kept gardens, two huge kid friendly pools, really clean rooms, good bathrooms, hot water, air conditioning. The hotel staff have a great customer service approach and were helpful with arranging multiple rooms for the 5 of us. They even engaged in some polite haggling over the price and dropped it by 15% when we said it was too expensive.
Seems to be aimed at local conferences and business which makes it less touristy which is nice.

Room Tip: There are older and newer rooms. Older rooms are still good for the price. didn't see the newer ones. Polite questioning of the room price got us a better deal.
  • Stayed: September 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Tworoads2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014 via mobile

This hotel has two choices: new building with new concept of city hotel, small room but every room have balcony with very interesting view at nigt time. Its because of we surounding by the ligt from all the room.
The all part is in front side of the hotel, wide room but yes they need little bit renewer. I often stay there. Restourant price is cheep good taste of Indonesian food.
Both of this part of hotel has their own pool wich is has good quality of water.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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