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“a new hotel but poor service”
Review of Hotel Maktal

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Hotel Maktal
Ranked #4 of 50 Mataram B&B and Inns
Reviewed 24 June 2013

1. this is a recently built hotel on Pejanggik Street, Mataram, and still kept clean, except bathroom. Some part of the bathrom covered green mold. Hotel maktal is not the only new hotel in the center of Mataram City. You can find several new hotels near Pejanggik Street.

2. I've stayed there about 3 or 4 nights on March 2013, and find the hotel staffs are not professional and even rude. They like yelling each other just "to communicate" between the staffs. Even I saw a male staff on second floor yelled to call front office staff on downstairs.
And the hotel staffs like to watch TV in the Lobby area in maximum sound volume. Every morning and night, without one exception, I needed to call the front office to ask to reduce TV sound because I can hear every details of the TV Drama and News from my room. Yes, the building has a structural problem. Because of the empty space in the center of the building, the building itself is keen to make echoes. And imagine, the staffs like to yell in that structure, just to communicate for their work(this was the staffs' excuse which they made when I asked why they were yelling). Haha..
So, after all of the staffs go to bed, hotel guests at last can enjoy silent night.

3. Breakfast? Don't expect too much!

  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jadi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 24 of 29 reviews

Reviewed 2 January 2018 via mobile
Google Translation

Stayed: November 2017, travelled on business
Thank HBMarisca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017
Google Translation

  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank hobbytravelingADI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2016
Google Translation

Room Tip: kalau tidak kuat jalan, pilihlah kamar di lantai 1 atau 2 karena tidak ada lift di sini.
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  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DgIpul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2016 via mobile
Google Translation

Stayed: August 2016, travelled with family
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2016 via mobile
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Stayed: July 2016, travelled solo
Thank Ngurah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2016
Google Translation

Room Tip: Kamar yang bagus berada dilantai 1 atau dilantai 3
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  • Stayed: December 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Puja_Made
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Maktal

Address: Jalan Maktal No 3, Cakranegara, Mataram, Lombok 83111, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Mataram
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free Parking Room Service Spa
Hotel Style:
Ranked #4 of 50 B&Bs / Inns in Mataram
Price Range: £16 - £21 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Maktal 3*
Number of rooms: 27
Official Description (provided by the hotel):
Located at centre of Cakranegara, about 10 minutes walk to Mataram Mall 50minutes drive from Lombok International Airport by car. We have 27 rooms full Air Conditioned,Flat TV,hot n cold water for shower. Also available Spa and Reflexology at your room. Laundry Service for all of our guests. And last month we recently added Maktal Coffee Bar for all of our guests that wanna try the exotic taste of Indonesian Coffee. ... more   less 
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Also Known As:
Hotel Maktal Lombok, Indonesia

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