We arrived at the hotel and were shown to our rooms, four in total. The three standard rooms were very standard for the price we had been quoted. Apparently the reason for the high cost is because it is primarily a business hotel and business travellers are happy to pay the prices!!! We asked to see the manager, but she was too busy would contact us when she was less busy. Our confrontation with the manager was far from pleasant, she was argumentative and compared her hotel to that of fine establishments in London and elsewhere. Our standard rooms looked out over the carpark and all we could hear was the constant whirr of the air-conditioning units below! We were moved into new rooms which we were informed were deluxe but did not really vary from the standard rooms - they were acceptable! Throughout the course of the stay we noticed the rooms were dusty and had not been cleaned thoroughly, several light bulbs had blown and not been replaced. The maintenance man even ignored the 'do not disturb' on the door to come and repair these bulbs! Towels were changed twice or three times daily and replaced with an inconsistent number each time. The minibar was never restocked with water and we had to call down several times in the night to request new water! Often the water pressure was so low it was impossible to shower. On requesting room service, items were forgotten and when we called down to ask for them they were never brought. The manager became evasive after a while and often pretended not to hear, although she was always hovering to double-check every request we made and form we had signed, which was very unrelaxing! The front desk staff were not so friendly and often not very helpful. The restaurant service was also very slow. All in all, if I could avoid staying in this hotel again I would! As someone in the travel trade I would also avoid recommending this hotel to any of my clients!
- Official Description (provided by the hotel):
- A luxurious hotel in a beautiful Mediterranean resort setting. Overlooking the blue sea and white sands of Herzliya's beaches, the hotel makes the perfect destination for an especially relaxing vacation. The hotel is within easy reach of the lovely Herzliya Marina and adjacent mall, which houses a variety of restaurants, cafés, shops and entertainment venues. The Dan Accadia offers an exceptional choice of amenities for active leisure, including tennis, golf, diving, sailing and more. ... more less
- Reservation Options:
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- Also Known As:
- Dan Accadia Herzlia
- Dan Accadia Hotel Herzliya Israel