Overall, I enjoyed my stay of a number of nights at the La Quinta in a town where there are truly not many options available. The staff was exceptional, the breakfast was great, and the hotel definitely felt "new," but there were also not ENOUGH staff and there were problems with the operation of some of the amenities and the beds are painfully hard. Here's a more thorough breakdown:
ROOMS: There was plenty of space and the rooms include a microwave and small fridge. They are well-maintained and well-cleaned by housekeeping. It is quiet during the evenings. HOWEVER, the beds were EXCEPTIONALLY hard--almost as hard as the floor would be and so hard that I continually woke up throughout the night EVERY night I was there because different parts of my body would begin to ache! Also, the hotel uses showerheads that barely let out any water leaving you to fiddle around with it and try to increase the strength of the stream for naught.
AMENITIES: Okay. There is a "spa," a pool, and a workout room. All are average. The "spa" is actually just a whirlpool that accompanies the pool. The pool is fairly small, which I believe would make it difficult to swim laps in, but otherwise normal. Finally, the workout room is equipped with two treadmills, an elliptical, a Total Body sort of workout equipment, and (I believe) a stationary bike or two. There are towels in the gym and water fountains just outside but no water cooler or anything like that. Also, when I was there, the remote control to the TV was lost/stolen (as was the one in the lobby), but someone quickly helped me work the TV (though he did not actually replace the remote at that moment for future guests who might have the same problem). Finally, there are also two computers with a printer; however, the printing was not working during my entire stay there. First, the printer had run out of ink and no replacement cartridges were available. Then, after that was fixed, there were issues with the printer's wifi connection to the computers, which nobody knew how to fix at the time. While the front desk more than happily printed what I needed, this is not truly a functioning "business center" yet.
BREAKFAST: Great. You have a selection of juices, pastries, bread items, a waffle maker, yogurts, fruits, hard-boiled eggs, and then a rotating hot entree and side. They also put out fresh baked cookies in the lobby at night.
SERVICE: Exceptional but understaffed. The staff La Quinta has are great. They are willing to hold baggage and even objects for other guests. When you have a complaint, they address the problem right away. And they even use their own personal resources to assist with their jobs. I especially want to single out Jennifer and Heather for the excellent job they did during my stay. That being said, there was almost never more than one person at the front desk at any particular time. As a result, when that person would be called away, there were times when nobody was watching the lobby and where I just had to go away and come back again later cause there was no one to help me. The management really needs to be attune to this problem and staff their hotel more appropriately.
LOCATION: This is a bit further outside of the center of Artesia than almost all of the other hotels, but the town is tiny anyway, and it never takes more than 10 minutes to drive to any part of it. There is also a major grocery store conveniently open until 10pm located next door to the La Quinta. Other than that, there are only fast food restaurants in the immediate area.
In short, there are a number of issues this property still has to work out. I have no doubt that they will do this with their excellent staff, but it may be better to stay somewhere more established like the Hotel Artesia for now and check in on this hotel next year once it is operating more smoothly.
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