I think the other reviews written on this hotel are far too kind. This is quite simply one of the worst hotels I have ever stayed at in every category. The only thing redeeming about it is its location … if you must stay in Nahariya – which I did for business. It is convenient to walking around the city’s main street and its various restaurants. That’s it. I can’t think of a single other redeeming quality because the hotel’s management does not even seem to care about getting basic things right, most importantly cleanliness. I don’t think the hallways had been vacuumed for months, if ever.
The hotel seems to be trying to rebrand itself as “new”. Don’t be fooled. There is nothing modern about this hotel. After getting glared at by the old guy who sits at the front door (security? … not sure, he seemed more interest in smoking than paying attention to people entering), the lobby area greets you with an overpowering stench of air freshener. The front desk staff are surly. At one point I had to ask the front desk person how to turn a light off in my room (they had mounted the TV to the wall so that it covered the light switch and I couldn’t find it). Their response to my question: “Do you need it turned off tonight?” Yes, I would be fine with sleeping with my light on because you’re either too understaffed or lazy to give me five minutes of your time. This attitude is quite simply unforgivable in the hotel business.
Housekeeping was atrocious. There was something unclean or broken everywhere I looked. I don’t think they ever actually cleaned my room all week – just replaced some of the towels. A long black hair – not mine - remained in the corner of my bathtub all week. When I shook out my blanket when leaving, a blond hairball fell out. Perfect. I had been sleeping with that for three nights. One day, I couldn’t even get a consistent flow of hot water for the shower. For the first time in my life, I felt I had to keep my socks on at night because I didn’t want to touch the floor. I zipped my luggage shut for fear of what might be lurking in the dusty corners of my room. I could go on, but I think you get the picture.
Some people give high marks to the breakfast buffet. I don’t know where these people spend their time eating to be so impressed with it. The orange juice tastes like some kind of Tang-like mixture. Raw fish and salad was in abundance, if you like that kind of thing. Even if I did eat that for breakfast, there was no way I was going to risk getting sick by even touching what appeared to be days-old fish. As for the grill, it was either hard-boiled eggs or risk eating something made by the cook. Three out of three days I was there, he set off the smoke alarm. The kitchen vent hood couldn’t keep up with everything he was burning.
This hotel was so bad, it was humorous. Every morning, my colleagues had new stories of horrors they encountered overnight. One said that he would rather sleep at our factory than stay at the Carlton again, and I have to agree. I would have left before even completing one night if I had that choice. I would have complained more if I thought anyone would care. They don't. Either management needs to get serious about running a hotel, or they need to find something else to do.
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- Also Known As:
- Carlton Nahariya Hotel Nahariya
- Carlton Hotel Nahariya