I arrived for 2 nights business stay. After what seemed an eternity, I eventually got checked in (a 2 or 3 minute exercise taking more than 20 minutes). Upon arrival I was informed there was no parking except on the street as car-park was full. This was frustrating having to navigate an area I was completely unfamiliar with but eventually found a blue white kerb parking area. The walk to my room was grubby, dirty carpets, dirty towels lying in laundry bags outside many of rooms on route. I went for dinner with my client and came back around 2130 hours and asked for a glass of wine at reception as bar seemed to be closed. I was informed that this was not possible as the bar was closed. I have never experienced the like before and duly went to bed for a good nights sleep. I decided, given my experience the previous night, next morning not to have breakfast. I went to meet with my clients and arrived back to my non smoking room to have a shower and clean up before going out to dinner again. When I walked down the hallway to my room (this time minus all the dirty towel laundry bags), I opened my door to find all the bed linen had been removed from beds (including the clean unused second bed in my room), all the clean towels and the one I had used had also been removed. There was also the stench of cigarette butts in an ashtray and smoke in my room. Someone had been in my room smoking cigarettes. I called reception and complained that I had a dinner appointment, need a shower but could not due to the state of my room. I travel a lot and I have cone across many things but this experience was extreme. There is no concept of what an international guest expects, none! Sorry to be so negative and disappointed.
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- Also Known As:
- Carlton Nahariya Hotel Nahariya
- Carlton Hotel Nahariya