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“lower your expectations (and open your purse)”

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Hotel Indigo Tel Aviv - Diamond District
Ranked #2 of 4 Hotels in Ramat Gan
Certificate of Excellence
Tel Aviv, Israel
Level 4 Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“lower your expectations (and open your purse)”
Reviewed 1 November 2013

The good : New Hotel, Friendly staff
Location is in a business center, far from Tel Aviv night life so if you are a night bird this place is a bit boring.
The room is so small that you and your suitcase can not share it...the coffee kettle is under the ridiculously small cupboard and you have to take it out and put it on the 30cm wide table that is under the TV screen that is 1m from the bad....
when I checked in the TV was not working and there was no phone book so I had to go down to the reception to ask to repair it. It took them about 1h to come in and tell me "there is a problem" and 3h more to get it fixed. the Minibar is a strange system: it is packed with drinks and if you take one out you can not put it back but that not the whole story, if you do not report it to the front desk you will be charged automatically by the system! needless to say that there is no instructions or warnings. you can not use it to store your milk or anything else .
Gym is also small.. well I guess the Smurfs will fill at home...
the price (according to the internet) is a bit lower than other IGH hotels in Tel Aviv but way to much for what you get.

Room Tip: ask for a room at the top floors, more quiet
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank udi_ashash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Tel Aviv - Diamond District, responded to this review, 19 November 2013
Dear udi_ashash,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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299 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Alexandria, Virginia
Level 6 Contributor
86 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 30 October 2013

I liked this hotel very much. It's brand new. The rooms feel modern and are very thoughtfully designed. There are outlets located next to the night stands. There is a combo clock / ipod dock with speakers. A robe and slippers are provided and there is a mini bar. The bed was comfortable. The TV had a good selection of English language channels.

The wifi was free and worked well.

The location isn't perfect. It's not inconvenient but it's a commercial area that is pretty quiet and isolated at night. A taxi is required to go almost anywhere but when called they arrive very quickly.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank likemagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa, Israel
Level 4 Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 October 2013

I'll start with the big pluses: The hotel is very new and clean. And, compared to other IHG brands in the area, it's a little bit less expensive (hotels in the Tel Aviv area are not cheap, but relatively speaking, it was priced reasonably).

The location was perfect for my trip purpose, however it's a business area. People on vacation might find the location problematic, although Tel Aviv's main train station is less than a 10 minutes comfortable walk.

Internet service was free, however it worked on an on and off basis. And although the hotel is new, the TV remote control was also working only when it wanted to. Those were minor issues though, and I didn't even complain.

The rooms are not big, but more than adequate. They feel new, and are very comfortable and clean. The bathroom is lovely (with a shower, not a bathtub).

There is a swimming pool on the roof, which is an excellent feature. You can easily stay there for a while after a long day.

We arrived after 15:30, only to find that our room was just being prepared. And we didn't receive any recognition as IHG gold members. Both issues I found uncommon at the IHG brand hotels.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JGinat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2013

Neat boutique hotel but staff makes it so especially find beatiful lady "DANA" so she will make your stay as dream. Really Dana makes this boutique hotel extremely different on positive manner Thanks Dana for your help cooperation greatful effort ...Do not look for anybody else but Dana ....Ahmet BABA from Turkiye

Room Tip: DANA ask her ro help you and leave it to her
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  • Stayed October 2013, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank ahmet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
86 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 20 October 2013

This is a nice boutique hotel in a fairly obscure part of town (unless you're visiting on business) but it is very well appointed and far more friendly, in my opinion, than most Israeli hotels where service is usually functional rather than exhuberant.

The rooms are small but very well appointed and there is a great pool deck (small pool but great views) and bar on the roof.

Only negative experience was the Breakfast which was very high quality buffet...except that it wasnt sure if it was a buffet or not. Juice and coffee and bread and choice of eggs had to be ordered but other food you got yourself. This meant that you had to wait quite a while for juice, coffee, bread and choice of eggs but had instant access to everything else. It was a bit schizophrenic in this way and you never felt like coffee was 'on tap' as it usually is in this kind of set up. There were some billing issues but otherwise there was none of the usual Israeli abrasiveness that many foreign visitors to Israel love! (Probably because many of the staff were clearly shipped in from other ICHG hotels in Europe to oversee the new opening).

The biggest plus for me is that this is a very welcome addition to the ICHG hotel chain in Tel Aviv. The others (Crowne Plazas and Intercontinental) are very expensive and there is not yet an option in the Holiday Inn price bracket so this hotel was a good alternative. I imagine though that after this initial honeymoon period it will (like the CP in the Azrieli Centre) go from being affordable to being quite expensive in the very near future.

Room Tip: Most rooms have a beautiful view of the back of some crappy warehouse. The upper floor might afford...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NeilOakshott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2013

we would like to recommend on this very unique hotel! we came to Indigo to relax after our marriage and we were very surprised to find such a high-standard hotel here in Israel! first, it is a totally new hotel so everything is brand new, the rooms and the hotel are beautiful, designed with great urban style, best materials, and equipped to the smallest details. the service and staff are very friendly, very much in favor of the guest and they make you feel at home. and the food is amazing! in the best restaurants in Israel we did not eat such good food! also the pool on the roof is a bit small but a very nice place to relax and well equipped. we recommend with all heart! had a very good time there! Meital & Dror, Israel

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dror S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2013

I visited this hotel in the period of October 14 -16, 2013 and was very satisfied about the quality of the hotelstaff and hotelroom. Also the restaurant offers very good dishes.

It's a new hotel and when I entered at the reception the "wellcome" was very kind and the lady gave me all necessary information. I asked for a very quiet room with internet and got where I asked for. The rooms are clean and when you don't mind the "view" everything in this room is off high quality. As a Phd in quality of service I'm very sensative for this subject.

The restaurant in this hotel has a wonderful kitchen too and I preferred the trio of fish very much as a starter. Also the wines are delicious :-)

I travelled now for more then 20 years in to many countries worldwide but I consider this hotel as belonging to the top 3.

Now, I'm in Haifa but I look forward to be back on Friday in the Indigo again before I travel back to the Netherlands.

Ger Maathuis

Room Tip: My room had a view which was not mountwatering but it was very quiet (# 412). I should suggest to ta...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Tel Aviv - Diamond District

Property: Hotel Indigo Tel Aviv - Diamond District
Address: Aholiav Street No 5, Ramat Gan 61999, Israel
Phone Number:
Region: Israel > Tel Aviv District > Ramat Gan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Ramat Gan
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Indigo Tel Aviv - Diamond District 4.5*
Number of rooms: 91
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