Told we had been transferred to this hotel as an up-grade, our party had looked forward to staying here as previous hotel had fairly good reviews. What a disappointment!
Staff were uninterested at best and positively rude at worst.
Room, although had had some fairly new furnishings ( to rebrand it as a boutique hotel I suppose), was dirty . The cleaner had left all the edges of the floor with a nice layer of dust/ dirt and a collection of dirt along the edge of the bath which didn't get cleaned off the whole 4 days we were there. The hairs around the toilet and in bath were cleaned off because I cleaned them off!
The towels were poor quality and 2 had black stains.
The tiles around bath and bath fittings had not been upgraded when sink replaced and were old, tarnished and poor quality.
The food was the bonus in this hotel as it was plentiful and large selection and fairly good quality.
BEWARE of the 1st floor rooms - some don't have grills over windows and one of our group woke to a noise and found 2 men trying to jimmy open her window. The night manager was supportive and agreed a room change the next day but day receptionist then gave impression they were being awkward for wanting to change rooms and almost verged on unpleasant, and grudgingly gave the couple one drink for compensation!
Definitely not somewhere I would recommend.