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“Friendly Staff / Property Lacking”

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Acra Manor Resort & Hotel
Ranked #1 of 1 Hotels in Acra
New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Friendly Staff / Property Lacking”
Reviewed 27 August 2012

Everyone we encountered on the staff - from the wait staff to the housekeepers - were very friendly and accomodating. The rooms, while dated and in need of repairs (our's had holes in the walls & a cracked toilet) were clean. The activity director kept guests informed and tried to get everyone involved in age-specific activities (on-site bingo, arts & crafts, volleyball, etc... during the day & off-site go-carts, mini-golf, etc... after dinner). The prices are very reasonable. It seems like everyone who works at Acra Manor wants you to enjoy your stay.

The property is in need of a complete overhaul. To say it's outdated is an understatement. Much of the "resort" is in disrepair. The game room, with it's worn carpet & couches, and wood paneled walls, included among a few games, 3 old video games & 2 shredded/chipped ping pong tables. The baby and adult outdoor pools had patches of rust inside and out, and one side of the shallow end of the adult pool was covered in what looked like algea. During our time in the pool, no one skimmed out the dead bugs and dirt. The housekeepers didn't clean our room until after 5 pm. There were empty bottles, chip bags, etc... on the ground throughout the property that no one cleaned.

Who I guess was the lifeguard was periodically smoking and on her cell while on duty. At one point, when she went on break, the bartender appeared to take over lifeguard duty. While I assume he was also a certified lifeguard, he remained outside of the chainlink fence surrounding the pool.

While there were designated nonsmoking rooms, there didn't appear to be any smoking areas on the grounds; guests were basically smoking everywhere - by the pool, basketball courts, outside the dining room...

The food was inconsistent. The eggs, french toast and other hot food at the breakfast buffet, as well as the coffee, was luke warm. The bagels served were still frozen. Some dinner items were quite good (i.e. catfish, mozzarella en corozza, steak) while others weren't (i.e. eggplant rollantini /w what tasted like jarred sauce, wilted lettuce in the salad). Dessert was very good. It took way too long for bar drinks to be served with dinner (we ordered a bottle of wine when the appetizer was served, but didn't get it until we were eating dessert).

It seems after the bar closes, guests continue to party outside of their rooms - the problem is the old motel has minimal soundproofing. Two rooms down from us a group was drinking, talking loudly & smoking - we asked them to quiet down a few times (young children sleeping) but it continued until about 4 am. Someone vomited outside our room. The manager told us to call them the next night if it happened again, but no one picked up when we did & no one works at the front desk after 2 am.

Other than being woken up during the night, none of these issues impacted the children, who had a good time running around and playing.

From talking to other guests, most have been going to Acra Manor for 20+ years & with large groups, so it probably has a nostalgic home-away-from-home appeal to them. As someone visiting for the first time, the pleasant staff didn't make up for the issues.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Saugerties, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 August 2012

Kids had a great time! Busy, busy, busy... Pools were fun, food yummy, rooms retro rad. Affordable and great fun! I would totally come back next year for a family vacation!!!!! My kids are 8, 5, 3, and 1 and loved every second of it. The staff is super accommodating and Larry is the best counselor! Night life is mellow, but there is babysitting service so the adults can get together without kids! Fun, fun, fun!

  • Stayed August 2012, travelled with family
    • Value
    • Location
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Helpful?
3 Thank A T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2012

We have been going to Acra Manor since 1990. Over the years it's been a great place to vacation with kids with good accommodations, excellent food and more than enough activities to wear anyone out. Recently my wife requested we try to have her 60th birthday celebration at Acra with family and friends. After a few conversations with John and Jim Fede, we decided to give it a go. Well, recently, we had that celebration with close to 40 family members and friends occupying 16 rooms. Our group was made up of a widw diversity of vacationers, from young families to experienced world travelers. The weekend turned out to be the perfect celebration. I did not hear one negative comment about the rooms, food or service. My thanks to the Fede family and Social Director, Larry, for the special attention they gave my wife and our guests. I think they have been introduced to a new group of future patrons. For us, going to Acra is no longer a vacation, it's like going home to see family.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank re507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2012

Our first time at acra manor and we loved it.we went go carting swimming in Catskill creek my husband went golfing my nephew who doesn't stop thanking me for bringing him went paintballing.we swam all day played games and at night we had a Magican. family game night and karaoke. The food was fabulous from stuffed pork chops to veal cutlet cheese and spinach and desserts were awesome. Larry Sammy joey were terrific wonderful hosts the owners are great we will visit again next year we also meet really nice people and had fun with them

Room Tip: Poolside rooms
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2012

It was amazing I had so much fun with my friends. The service was great, our waitress was very nice and she provided many delicious meals and desserts. The after dinner activities were amazing. I loved the pool, the waterpark and all others. The only thing I didn't like was that the wifi was so slow. The game room was awesome. My favorite parts were the pool olympics, pizza pool party, waterpark and the pool tournament. The kick ball games were fun. I loved the rock climbing wall and the whiffle ball games. Another good part was when we took a trip to a cemetery. Larry and Sammy were cool activity directors. Bingo and lcr were fun games. One time I won $54 in lcr. Can't wait to go back next year.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank Paulied123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washingtonville, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2012

Had the best time!!! The owners and the staff are so accomadating!! Could not do enough for us. The rooms are clean and comfortable. Something always going on for someone. We had 15 rooms without a single complaint from anyone!!! We have stayed at a lot of other places in the area for a softball tournament and this was the best ever by far. Just got home today and can't wait to go back next year. We are actually thinking about making a few more trips there we had such a good time. The staff is so friendly, we had a great time with them all. THANK YOU ACRA for making us feel so welcome. WE WILL BE BACK!!!! One of the Monell Engine Family!!!!

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheryl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dumont, New Jersey
1 review
Reviewed 6 August 2012

We have been going to Acra for 20+ years, first as a couple (with my then future in laws), then as newlyweds, now as a family. We usually take 2 vacations a year, a cruise in the Spring and Acra Manor in the Summer. If you ask our boys which vacation they would give up, they would say the cruise in a second. We have met some great people at Acra (some that we meet up there every year!) and the kids (ours and our nieces and nephews) have some very nice memories of their years at Acra. Although the property could use some modernization in my opinion, it is still a home away from home for our family, at least for a week. Everyone that works there is friendly and accomodating, the food is delicious and plentiful, the nightly entertainment is good, and the rooms are comfortable and clean. There are plenty of games and activities for kids and adults alike, both on and off the property. Larry, Iris and Sammy are always coming up with something to keep you and your kids busy and entertained, and you can get involved or just kick back and relax by the outdoor pool (or indoor pool if the weather is bad). It's a vacation we plan on taking every year, and our boys are already counting down the days to Acra Manor 2013 !

Room Tip: "Poolside" rooms fill up fast, especially with families with younger kids.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPG1161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Acra Manor Resort & Hotel

Property: Acra Manor Resort & Hotel
Address: Route 23, Acra, NY 12405
Region: United States > New York > Acra
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Acra
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Acra Manor Resort & Hotel 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Acra Manor Hotel Acra
Acra Manor Resort And Hotel

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