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“A truly amazing resort, but some service improvements needed”
5 of 5 bubbles Review of Constance Ephelia

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Constance Ephelia
Ranked #6 of 36 Hotels in Mahe Island
Certificate of Excellence
Hong Kong, China
Level Contributor
157 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“A truly amazing resort, but some service improvements needed”
Reviewed 4 November 2012

Located an hour of so from the airport, the hotel is built on a beautiful 120 hectare (300 acre) plot of land. Owing to the size, the resort is split into North side and South side, each with its own offering of restaurants, pools, beaches etc. The design and architecture is truly breath taking, supplementing the natural beauty of the area.

Apart from the main dining hall, there are 4 other restaurants (one is currently closed for renovations). Food quality is good, but you need to book in advance. There is an impressive wine selection.

Each room has an excellent entertainment system, built on a Mac mini. The architect has done an excellent job to create visually pleasing rooms, however, in my opinion the design is not always attuned to practical living. For instance, in the senior suites, the bathroom has plenty of space, but not enough space is provided for toiletries. There is no reading light in the beautiful balcony. The villas, in particular the mountain ones, are spectacular. Each has a magnificent view, with private pool.

However, the disappointing aspect is service. The hotel employs 850 or so staff, with a third or so being imported staff. There is some staff (in particular management) providing a truly exceptional service, but unfortunately the majority seems to forget or ignore the fact that they are in the service industry. Some call it the "tropical island mentality", which is exasperated by socialist way of governing and thinking. During our stay, we had interesting and lengthy discussions with the management team. They were extremely aware of the need to improve in this area and they are implementing various schemes to motivate staff more. With focus and persistence, I am sure the management team can succeed.

Despite having so many pools, none were great for kids under the age of 4. The pool at the kids' club is designed with a relatively steep slope, which makes it difficult for young kids to run around without falling.

Apart from the shortcomings listed above, this really is a great resort with some stunning views and beaches. We had many discussions with management on our feedback and they do acknowledge the shortcomings. I very much hope these can be addressed, as this could be a truly unbeatable offering if service is improved a few notches.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RazNe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,289 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (449)
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English first
Lewisburg, Pennsylvania
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 November 2012

This hotel is a very high end resort with excellent beaches and excellent accommodations. The service is 5 stars, with very well maintained grounds and the staff spares no attention to detail. The resort has very large grounds with two great beaches and many pools. There are not many people here for the size so there are no crowds. Here are the pros and cons of the resort as I see them.

Pros
The place is 5 stars and the amenities match the rating.
The beaches are some of the nicest I have ever been to.
There are many great places to hang out and laze in the sun. Two beaches, multiple pools with lots of sun beds all around and there is alot of privacy.
The rooms are very spacious with a nice bed, bathroom and a huge deck.
The food is very good and well prepared.
The staff is very polite and the resort caters to any request or needs that you might have.
There are many more pros for this place.

Cons
This is a high end resort with a price to match. This is not a bargain vacation destination so don't expect it.
The resort is out of the way so there are not any other places to eat at and the restaurants are very expensive. Dinners will run at least 150 Euros for two with wine.
They close all of the snack bars at 5PM so you have to eat at the expensive restaurants for dinner.
Our room was a bit tired but still very nice. Some of the wood furniture had signs of wear but it was not an issue. We had a Jr. Suite and it was very nice none the less.
The south beach has broken glass along the shoreline so beware. We would pick up several pieces each and every day. Not sure if the locals are doing this on purpose. Your holiday could be ruined in a heartbeat if you step on some of the pieces we collected. I think the resort should address this.


All in all it is a fantastic place and a great destination and I would definitely go back and recommend anyone to stay here. You will have a great time. Especially if you just want to hang out at the beach and pool and do nothing but relax.
Driving is a trip here, you better have good skills and lots of confidence because the roads are very narrow with large drop-offs on both sides so beware, I got use to this after a time.
It's a beautiful island.

Room Tip: We stayed in the Jr Suite, We did have a pretty nice view but were next to the Adam and Eve resturan...
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 October 2012

This resort was really excellent - both the service and the facilities.
- The quality of the rooms, buildings and facilities (inc gym and spa) is very good. Very new buildings, well equipped gym, uber relaxing spa, Apple mini driven online services, many many free films on demand, free wifi across the entire resort.
- Choice at breakfast is abundant, and did not make us bored over a week of stay.
- Great water activities (diving + free snorkelling, swimming, kayaking, stand up paddle boarding, sailing etc). There is a great snorkelling spot right in the resort's bay, or go to Ternay Bay next door. I swam several times next to sea turtles!!
- If you are into running, jog along road outside entrance(s) to the right until the church (flat) or left until Ternay Bay (2.7km but very hilly).
- Room service for dinner on private balcony is highly recommended. However be prepared that when you order sushi they might bring you whatever they have rather than what you ordered exactly; just be up for some surprise!
- There is a small shop just outside of North entrance for some local snaks and drinks. Open late but closed for an extended lunch break.


On the negative side:
- we were unlucky with the weather and had substantial rain all week long. If you are not a fan of water activities, such weather could be a bit difficult to deal with
- the resort restaurants are at the expensive side, and mostly buffets - however quality is really good.
- there are buggies to transport people from various points of the resort. They are far from being regular and you might have to walk more often and longer than you wanted to. Having said that, the entire resort is manageable on foot.
- the resort is a bit far from everything else (unless you have a car), including restaurants outside the resort in case you want to try something other than the several restaurants inside.

Other comments:
- expect ca 45 min taxi drive from the airport along winding roads across the hills in the middle of the island, costing ca 700 SR.
- keep some cash for the airport at departure as they do not accept cards inside the terminal.

Room Tip: Senior Rooms are all along the North Beach that is better for swimming/ water activities than the So...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CK_nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Russia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 October 2012

If you like luxury and want to have your own Bounty story, definitely choose this hotel and you won't regret! Best beach, perfect food, smiley staff, all perfect! There are club cars which take you to South and North beach if you wish.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manama, Bahrain
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 October 2012

One the best resorts I have seen so far travelling across the world. Very spacious resort which includes everything you need for a perfect vacation. 2 wonderful beaches, several nice pool areas, Fitness, squash , 2 Spa, Watersports, etc, etc
Great rooms , very spacious with latest technical equipment and very nice design.
Several nice restaurants across the resort from Buffett to nice private dinner.
The staff is very friendly, helpful and knowledgeable. This place is definitely worth coming back soon !

  • Stayed October 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Schadinio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 28 October 2012

This resort was fantastic in every way. Staff were great & very knowledgable,spa was superb and loads of other activities to do including zip lining, abseiling and treks in the forest. Great all round resort for all.
We did stay in the villa with a butler so as expected we did get great service but I met a few other families but they all seemed very happy.Villa was fantastic in every respect and I would def recommended it if you are a family.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 October 2012 via mobile

I have stayed in a few indian ocean island resorts and although the Ephelia was very good in terms of service and facilities, I just felt that day to day was much more expensive than anywhere else.
The food in the bookable but included in the half board option were pre-prepared and just heated and plated to serve. We actually found that the buffet restaurant allowed you to eat fresher from the chefs stations.
For the price you pay for even a junior suite you can get a lot more in either the Maldives or Mauritius.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Constance Ephelia

Property: Constance Ephelia
Address: Port Launay, Mahe Island, Seychelles
Phone Number:
Region: Seychelles > Mahe Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Mahe Island
#5 Spa Hotel in Mahe Island
#5 On the Beach Hotel in Mahe Island
#6 Luxury Hotel in Mahe Island
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Constance Ephelia 5*
Number of rooms: 309
Official Description (provided by the hotel):
Spacious contemporary accommodations surrounded by lush landscape and scintillating lagoons, a beautiful spa village to revive your senses; choose from one of our 42 Tropical Garden View Rooms, 184 Junior Suites, 40 Senior Suites, 17 Family Villas, 16 Beach Villas, 8 Hillside Villas, 5 Spa Villas or our unique Presidential Villa. Choose an accommodation that suits your needs, whether it’s one of the magnificent Junior Suite or the unique Presidential Villa. Feast on delicious dishes and cocktails while marvelling at the deep blue of the Indian Ocean with a private dinner on the beach or in one of our restaurants. For a truly pampering moment, choose from a canopy of treatments from U Spa by Constance while your kids are having their share of adventures and fun at the Constance Kids Club.Situated on two of the most beautiful beaches on the island of Mahe, overlooking the marine national park of Port Launay, Constance Ephelia enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation. All suites and villas are spaciously designed and stylishly decorated with breathtaking views on either the luxuriant garden or partial view of the Indian ocean. ... more   less 
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Also Known As:
Constance Ephelia Hotel Mahe Island
Constance Ephelia Seychelles/Mahe Island

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