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“The Worst Hotel We Have Ever Stayed In”

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The Station Seychelles
Ranked #23 of 35 Hotels in Mahe Island
Paris, France
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“The Worst Hotel We Have Ever Stayed In”
1 of 5 bubbles Reviewed 21 May 2014

This is definitely the worst hotel we have ever stayed in! We were staying at The Station for a two week workshop run by a lady who had hired out the hotel for us for the entire duration, so unfortunately we couldn’t leave. It looks lovely in the photographs, with the ocean in the background. And indeed the building is old colonial style and painted freshly white with fresh white linen and some lovely touches. However the people that run the place, Jenny and Peter understand nothing of hospitality. Peter picked us up from the airport, meeting us with an air of hostility and arrogance. Thank goodness we met the kind and gentle local, Ruben who carried our suitcases to our room. Ruben became for us the person who served us in the mornings and at lunch and we came to rely on him for our needs, such as how to work out the complex internet connection here, as we had to pay for special cards. (Secyhelle internet is poor and very expensive). He was graceful, kind and went out of his way to help us. Unfortunately he disappeared during the second week, without a trace?..! Peter and Jenny have never worked in hospitality before, which they themselves informed us about..so it seems we were guinea pigs! Peter made and served breakfast and also dinner, he was painful to be around, with his sarcastic comments and the degrading way he looked at my daughter when she didn’t finish all the food on her plate. We’ve have never experienced such rudeness in our lives!

There was no air-conditioning and with temperatures soaring up to to 34 degrees, this was hard to take. There is no fridge in the rooms or tea/coffee making facilities. The mosquitos here are the most persistent, for all our years of travel, we have ever come across - yet there were small glassless openings above the window, where these blood-sucking insects could freely make their way into the rooms! There were three vegetarians with us and I have gluten-free requirements. Although they run a so called Health Centre and Cafe, they didn’t even know what gluten-free meant! Peter described to us his trip into town where he was able to source some gluten-free ingredients, however the way he told this story made us feel that we were greatly painful guests to him. On day two of our stay it was pretty obvious there was no hot water in our room. Peter came in and tried to fix it, however was unable to do so. He let us know the plumber would be in over the next couple of days. No plumber ever came, so we had 2 weeks of cold water, which I don't mind, but at the price we paid to be there, it would have been nice to wash our hair in warm water every now and again. On day 4 of our stay at The Station, my daughter and I had a build up of washing that needed doing. As it was advertised in our rooms, that there was a washing service, I inquired with Peter where I might find the laundry bags. I actually got told off for having washing!!! Now I am gobsmacked. He actually told me it was too soon to be having washing! And tonight we are leaving, and I must say it is rather like being given a get-out-of-jail free card! Do not recommend.

Room Tip: Don't choose a room, stay somewhere else.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Charlottelane2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny_and_Peter_SC, Owner at The Station Seychelles, responded to this review, 1 June 2014
While this review is indeed very disheartening it did not come as a surprise. We could write a diatribe on the difficulties we faced hosting this guest but it is not our style to cast aspersions on another's character. Nor do we feel it would serve anyone. It would also not redeem us being that no potential guest could ever know the real story. Suffice to say we should have used our instincts on day one which was to refund the organizer this guests' money so that she could move into another hotel from where she could have travelled to the daily perfumery sessions at The Station which would not have been impossible. In hindsight there would have been far more harmony for all had we followed our hearts.

While our little hotel is new The Station is not new to service. We have a solid reputation built over 17 years as a caring, conscious establishment and do our very best to meet the demands and requirements of our guests. We are not perfect but consistently go the extra mile – as we did in this case. There are, however, limits to what anyone should be expected to endure - and this guest tested us way beyond our limits.

We are more that happy to have constructive criticism should it be warranted but this review was certainly not well intentioned. We love our little hotel as much as our lovely guests do and take pleasure in hosting the really amazing, conscious, well-mannered, cultured individuals who show appreciation for the simple pleasures and kind gestures we offer at The Station.

With one exception all our guests have departed leaving us with happy energy, lovely memories, interesting conversation and more, for which we are forever grateful.

Jenny & Peter
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25 reviews from our community

Traveller rating
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    1
    1
    1
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3
11
5
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Sassari, Italy
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

There's not much to add to the previous reviewer. I agree with everything he wrote.
Jenny and Peter have created a truly relaxing, nature-friendly retreat based on their ethics and hospitality.
The amazing room we stayed in had a wonderful balcony out to the pool with a comfy sofa. The bed was heavenly comfortable and two ceiling vents provided enough air circulation that made us not miss air con.
Peter's healthy food was great as was breakfast every morning.
Also the free yoga sessions every morning added a relaxing experience to our stay and we're not usually yoga people.
Salvie's deep tissue massage was the most effective massage I've ever had.
The waiter Ruben's an absolute doll, always smiling and the essence of hospitality.
The drive up to Sans Souci is a little bit of an adventure but if you're not scared of facing a little challenge, you'll be rewarded with beautiful views.
So if you're open to a truly relaxing experience, maybe a little different from what you're used to, you will find an enchanted place that you'll want to come back to asap.

Room Tip: We stayed in "Acceptance", a superior room by the pool which was absolutely wonderful.
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  • Stayed March 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank n11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny_and_Peter_SC, Owner at The Station Seychelles, responded to this review, 23 August 2014
We are so pleased you chose The Station from where to start and end your journey to Seychelles. Thank you for that - and for this lovely review. We are grateful that we were able to provide a much-needed sanctuary to enable you to nurture yourselves in comfort and tranquility and that you opened yourself up to the true beauty of what The Station offers which we do trust and hope will serve you well on your new journey. We are sure we will meet again. Keep strong, focused and vibrantly well and remember that you will always be most welcome at The Station.
With our very best regards, Jenny & Peter.
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Ottawa, Canada
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

We were looking to spend some days on land prior to a sailing holiday, and were struggling to find something worth the money. Also, we wanted to do yoga. Suddenly, The Station Hotel popped up - it wasn't available before. What an exciting experience this was to be, although we didn't know it when we booked it.
The Station has only just opened its doors to hotel guests - it has been running as a restaurant and homeopathic centre for some years. The food is spectacular - we took half-board so ate breakfasts (after yoga) and dinners there. The service is impeccable - Ruben is wonderful, pleasant and amusing. The owners, Jenny and Peter, lead a homeopathic holistic life and are gentle people eager to share their experience - even with an avowed sceptical scientist like me. The treatments are top top quality - I took a whole-body massage from Sylvie (Ruben's partner) and my wife took a number of them. Dr Apurva Tamhane is the resident homeopathic doctor, and once you have a consultation with him, you are a patient for life via skype and email.
The Station Hotel is in the old radio station up the hill from Victoria facing east, so gets cooling breezes. The view from the restaurant/communal area are spectacular - you can see all the way to Praslin and La Digue.
We cannot recommend this Hotel enough - once you settle in you will feel you are at home and you won't want to go out, never mind leave.
Web site: http://www.thestationseychelles.com/

Room Tip: The seven rooms all have names. and most face the poll and yoga studio. We were in one of the larges...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheWorldIsSoDamnBig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny_and_Peter_SC, Owner at The Station Seychelles, responded to this review, 23 August 2014
Thank you for taking the time to write this review. For us the experience was as lovely - watching your subtle change over the course of your stay was indeed a reward. We particularly loved your warm, easy-going ways, your quick wit and considerate natures - and will always remember you and your wife fondly.
We are never complacent about the beautiful space that we occupy here in the mountains of Sans Souci. Reviews like this serve to reinforce our decision to open our lovely Station to others so that they can catch a glimpse of how we experience our life in Seychelles - and just how fortunate we are to wake up to the sounds and sights of our abundant island. Acceptance was a perfect fit for you. At the moment it is being occupied by equally considered guests on a 2.5 day Vibrant Wellbeing retreat and we're loving watching them wind down to reconnect with their true nature, feeling as much at home as you did. We do hope you'll come back when you're in our vacinity again. Until then stay as funny and as passionate as you are. Thank you for making our home yours. Very kind regards, Jenny & Peter.
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Additional Information about The Station Seychelles

Property: The Station Seychelles
Address: The Station | Sans Souci, Mahe Island, Seychelles
Region: Seychelles > Mahe Island
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free Parking Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#11 Spa Hotel in Mahe Island
Price Range (Based on Average Rates): £££
Number of rooms: 8
Official Description (provided by the hotel):
Come to the "Heart of the Island' to immerse your body, mind and soul in a sanctuary of elegant simplicity. Here we care about your wellbeing with an unobtrusive service conducive to relaxation, contemplation and rejuvenation. Situated in a peaceful, elevated tropical environment with panoramic views of the inner islands and surrounded by Capolia and Trois Freres mountains, the Station Retreat Hotel provides a perfect refuge and respite from the heat while being centrally located with easy access to the Island's top beaches. A unique destination awaits you with our spa, natural health & gift shop, homeopathic apothecary and yoga pavilion available on-site to support a vibrantly healthy Seychelles' experience. Some of Mahe's best hiking trails are on our doorstep and the surrounding local neighbourhood provides a taste of 'real' life on our beautiful island. Here the comfort of the accommodation, the nourishing presence of nature in our daily lives and the access to a well-rounded program of retreats and activities naturally flow into our guest's experience to heal, re-balance and enhance. ... more   less 
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Also Known As:
The Station Seychelles Mahe Island

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