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“The best location for the airport.”

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Hilton Garden Inn Albany Airport
Ranked #7 of 50 Hotels in Albany
Certificate of Excellence
Colorado
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“The best location for the airport.”
Reviewed 6 April 2014 via mobile

Very quiet considering it's so close to the airport. The shuttle service was excellent. It only took a few minutes to get to the airport. The front desk was helpful giving us suggestions for dinner. Comfortable room & bed.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellight7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 24 May 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! Glad we were able to help with some dinner suggestion. Next time you are in town, you should check out our restaurant, the Great American Grill! We look forward to seeing you!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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793 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
Mount Pleasant, South Carolina
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 April 2014

This was a very nice hotel. We arrived late in the evening from a flight, and only stayed one night as we were heading to VT. The room was comfortable, clean, and we enjoyed the breakfast options in the morning. Upon check in, the gentleman who was working was rude, however, I left my pearl earings I wore at my wedding, and couldn't make it back for two days to get them and the young woman who held them for me was very nice, and that makes up for the guy who checked us in. Would stay again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHanson307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 24 May 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! It is great to hear that overall you enjoyed your stay and the breakfast, in spite of your negative check-in experience you had. We look forward to seeing you next time you are in the area.

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, NY
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 April 2014

Arrived to a pleasant desk staff and a clean well appointed room. The shuttle driver was also very pleasant. While the hotel is near the airport -noise was not an issue. I would definitely stay again.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TJbuffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 24 May 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! We are also impressed with the minimal noise from the airport! We look forward to seeing you next time you are in the area.

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 March 2014

Any and all contact with the staff of this hotel was helpful and efficient. I arrived very late in the evening and was assured a pickup at the airport which indeed happened with efficiency and pleasant greetings all around.

Thanks to the staff for a pleasant stay, though short, was appreciated just the same.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjsc45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campbell, New York
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 March 2014 via mobile

I normally stay elsewhere when in The room was very clean and well maintained.

The bed was super comfortable and I slept like I was floating on a cloud.

I was pleasantly surprised to find a Keurig coffee maker in the room. While I think they are wasteful it was nice to try one out.

It was nice to see that the bar supported the wines of the Finger Lakes area.

For the cost I would have liked to have had breakfast included. I normally stay at the very nice Holiday Inn Express in Latham for a lower cost and free breakfast.

I would stay here again but only if the rest of the team was as well. Otherwise I would stay elsewhere to save a few dollars and receive a free breakfast.

Stayed March 2014, travelled on business
Helpful?
1 Thank robinwsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campbell, United States
1 review
Reviewed 27 March 2014

Late flight arriving into Albany, and the hotel was clean, with friendly and alert desk staff, and quiet and comfortable room. Whew! Very relaxing. After a long travel day, the last thing I wanted was any surprises or hassles, and it was so nice to get straight up to my very nice room.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, Massachusetts
Level Contributor
166 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 25 March 2014

This Hilton Garden Inn is immediately adjacent to Albany International Airport, but tucked into a nicely-landscaped wooded lot. The property seems to be very well sound-proofed; planes taking off and landing directly overhead are wholly inaudible inside the building.

The front desk was well-staffed, and the personnel were friendly, efficient, and helpful. The housekeeping staff, as always in this chain, was friendly and excellent at their jobs. This property would have been rated five stars, except for an extremely unpleasant experience in the hotel restaurant that evening.

Our waitress was brusque and not terribly helpful, attentive, or pleasant. She managed to drop a fully-loaded tray of drinks three feet from our table, with the end result of spilled beer, wine, and a lot of broken glass that just managed to miss us. Our waitress neither apologized for the noise and mess, nor did she offer to reseat us at another table. She was rude to the poor gentleman from the kitchen who was summoned to clean up the mess she had made. To top off the evening, one of our meals was burnt on the bottom, indicating that the kitchen staff is not attentive to their jobs.

As has been the case at a number of other HGIs we have stayed in recent years, general management seems to not be very adept at hiring competent kitchen and dining room personnel. This is really too bad, because they seem to do an excellent job of hiring and training the rest of the hotel staff. In all fairness, the breakfast that we had the next morning in the same restaurant couldn't have been better. The cooked-to-order items were the best we have had in any HGI in recent memory, and the waitress was friendly and solicitous. Which simply goes to show that it can be done.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foodbuffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Albany Airport

Property: Hilton Garden Inn Albany Airport
Address: 800 Albany Shaker Rd, Albany, NY 12211-1054
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Albany
#5 Family Hotel in Albany
#6 Business Hotel in Albany
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Albany Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Come experience the exceptional service of the redesigned Hilton Garden Inn® Albany Airport. Our first class New York hotel is surrounded by the Adirondack Mountains and is just a half mile from the Albany International Airport. We offer our valued guests complimentary airport shuttle service and onsite parking. Whether you’re here for business, a wedding or a leisurely New York getaway, you’ll appreciate our ideal Albany location near area universities and New York youth sports venues. Guests staying at the Hilton Garden Inn Albany Airport Hotel also enjoy easy access to downtown Albany, the National Baseball Hall of Fame, Saratoga Race Course and Times Union Center.Our Albany airport hotel offers refreshed accommodations, warm hospitality and thoughtful amenities. The modern concept at our beautifully remodeled hotel includes private seating areas equipped with LCD TV's, an outdoor patio featuring a fire pit, a chic new restaurant with a one of a kind menu and a trendy lobby perfect for gathering with colleagues, friends and family. The Albany, New York Hilton Garden Inn creates an atmosphere perfect for business and leisure travelers alike. ... more   less 
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Also Known As:
Hilton Garden Inn Albany Airport Hotel Albany
Hilton Albany
Albany Hilton

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