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“Nice hotel- bad restaurant”

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Hilton Garden Inn Albany Airport
Ranked #7 of 50 Hotels in Albany
Certificate of Excellence
Killington, Vermont
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel- bad restaurant”
Reviewed 26 July 2014

We stayed for one night before an early morning flight. The hotel is modern, clean, and quiet. It is convenient to the airport. My only complaint was the restaurant...it looked decent so I thought it would be but I was very wrong. The service and food were terrible. Other people walking out were also saying the same thing. So don't be fooled by the nice looking atmosphere at the restaurant like I was!

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank VT-Snow-lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 30 July 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! I am sorry to hear about your experience in the restaurant. I can assure you that all of your concerns will be addressed with the staff.
We hold ourselves to the highest of standards and strive to exceed our guests expectations, to which we clearly fell short during your stay. We appreciate your continuous loyalty to the Hilton brand, and as with all of our guests, take your concerns with the utmost of seriousness. We do hope this situation will not prevent you from staying with us next time you are in the area.
Have a wonderful week and again, our sincerest apologies.

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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793 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
Des Moines, Iowa
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2014

We stayed there for two single-night stays due to a late night flight coming into Albany and a very early morning flight a few days later. The shuttle to/from the airport was quick, with the drivers friendly and helpful. It was an easy location to get to, and the front desk staff was very friendly. The rooms were in good shape, with no airplane noises detected. The air conditioning was a little noisy but I got used to it. The breakfast price is pretty steep but I would stay here again when in town.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank JLIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 30 July 2014
Dear Valued Guest,

Thank you for taking the time to share your experience with us! We appreciate all of our guests feedback and use it as an opportunity to continue to improve and exceed our guests expectations. As a Manager, nothing is more gratifying that receiving positive feedback regarding the staff and their service efforts. I am sorry you found the breakfast to be pricey but I invite you next time you are traveling to the area to check out our Bed and Breakfast package that includes the full, hot Cooked-to-Order breakfast in the rate!
We look forward to seeing you next time!

Sincerely,
Natalie
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, United States
1 review
Reviewed 22 July 2014

Clean hotel with friendly staff and nice amenities including a gym with elliptical, treadmill, total-body machine, and dumbbells. It is a great option if you need to fly out of Albany airport because the shuttle runs 24 hours.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 30 July 2014
Dear Valued Guest,

Thank you for taking the time to share your feedback regarding your stay with us! Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. I am glad to hear you were able to take some time out to take advantage of our fitness center. We look forward to seeing you next time!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westmorland, Jamaica
1 review
Reviewed 21 July 2014

The hotel being near the airport is a very good choice. Parking spaces were available and access to taxi service was quite easy. The staff in general was quite responsive and the Chef was on the ball. The dining room staff really add something to your breakfast experience with their show of professionalism.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sean V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 22 July 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! I am glad to hear you enjoyed your experience overall! It is always great to hear that we are able to go above and beyond for our guests. We look forward to seeing you next time.

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Idaho
Level Contributor
116 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 July 2014 via mobile

I stayed twice at this hotel within a week's time. Super easy access to the airport with 24 hour shuttle service. Front desk staff was very nice, especially Barbara. My room was clean and comfortable. I would stay here again.

Stayed July 2014, travelled solo
Helpful?
Thank msbasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 22 July 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! I will be sure to relay you kind words to Barbara. She is a keeper! We look forward to seeing you next time you are in the area.

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 July 2014

This hotel seems to have been recently redecorated and is surprisingly stylish and comfortable for an airport hotel--reminds me a bit of a big city boutique hotel. One nice touch is the lobby "pantry," which, in lieu of the typically limited and overpriced minibar, offers snacks, sundries, wine, even sandwiches and salads, all at reasonable prices. I was also favorably impressed by my cooked to order breakfast for only $12. Staff is very friendly and capable, and the front desk even loaned me the iPhone charger I forgot to bring. My only complaint is that the walls and ceilings are thin, and on Friday night I had to wear earplugs to screen out the conversations and other noises from surrounding rooms. Otherwise a terrific place for a short stay.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank beentheredunnethat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 22 July 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! It's so nice to be compared to a Boutique Big City hotel! I am glad to hear you thoroughly enjoyed your stay. We look forward to seeing you next time!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, United States
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2014

This Hilton Garden Inn is a great property to stay at if you need the rest and have an early flight the next morning. The accommodations are standard, rooms are clean and service is good. If you are staying on the second floor, you may as well use the stairs.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, 22 July 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us. I am glad to hear you found the rooms to be just what you were looking for! We look forward to seeing you next time!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Albany Airport

Property: Hilton Garden Inn Albany Airport
Address: 800 Albany Shaker Rd, Albany, NY 12211-1054
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Albany
#5 Family Hotel in Albany
#6 Business Hotel in Albany
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Albany Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Come experience the exceptional service of the redesigned Hilton Garden Inn® Albany Airport. Our first class New York hotel is surrounded by the Adirondack Mountains and is just a half mile from the Albany International Airport. We offer our valued guests complimentary airport shuttle service and onsite parking. Whether you’re here for business, a wedding or a leisurely New York getaway, you’ll appreciate our ideal Albany location near area universities and New York youth sports venues. Guests staying at the Hilton Garden Inn Albany Airport Hotel also enjoy easy access to downtown Albany, the National Baseball Hall of Fame, Saratoga Race Course and Times Union Center.Our Albany airport hotel offers refreshed accommodations, warm hospitality and thoughtful amenities. The modern concept at our beautifully remodeled hotel includes private seating areas equipped with LCD TV's, an outdoor patio featuring a fire pit, a chic new restaurant with a one of a kind menu and a trendy lobby perfect for gathering with colleagues, friends and family. The Albany, New York Hilton Garden Inn creates an atmosphere perfect for business and leisure travelers alike. ... more   less 
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Also Known As:
Hilton Garden Inn Albany Airport Hotel Albany
Hilton Albany
Albany Hilton

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