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“Will stay again”

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Travelodge Inn and Suites Albany
Ranked #27 of 50 Hotels in Albany
Dayton, Ohio
1 review
“Will stay again”
Reviewed 24 June 2013

The room was ok for the price I recieved through my AAA discount. The location is great with the mall across the street and plenty of eating places to go to. The room was clean, however the bath tub had hair in it!(Yikes)

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, 26 June 2013
Sent the following E-mail to the guest:

June 26, 2013

Dear “Ken J”

Thank you for your June 24th TripAdvisor review pertaining to your recent stay at Travelodge Inn & Suites, Albany Airport.

We appreciate your three star review and, particularly your opening comment that you “WILL SAY AGAIN”. Our Owner was pleased to see that the location of our hotel and the value met your expectations.

Our Head Housekeeper was pleased to read that your room was clean. However, she was NOT pleased to learn that there were “hairs in the bath tub”. Any further information you can give us would be greatly appreciated as it is her intent to discuss this with the Housekeeper who cleaned your room.? Please accept our extreme apologies. I can definitely understand your feelings of “YIKES”.

We look forward to welcoming you again.

If I can be of additional assistance, please contact me at 518-785-6626, Ext. 174, or mar@cocca.com

Sincerely,

Marilyn Seidner
Director - Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
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English first
Westport
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2013

I've found this to be a great overnight stop when coming to the area. It is convenient to shopping and restaurants as well as easy in/out for business.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, 6 June 2013
Wrote the following E-mail to the guest:

Thank you for taking the time to write a TripAdvisor review regarding your recent stay at Travelodge Inn & Suites, Albany Airport. Our entire team was very appreciative of your Five Star rating.

We were pleased to see that our hotel met your expectations and you find this a great place to stay when coming to the area.

We look forward to welcoming you again when you are in the area.

Sincerely,

Marilyn Seidner
Director - Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
1 review
Reviewed 26 May 2013

The first problem I experience was I tried to getting some rest so I put out the do not disturb sign. The house keeper started banging on the door instead of knocking politely, I let that go and told her that I’m good and don’t need anything. That night, people where just standing in the hallways. They were talking loud and making noises throughout the night. The next day it’s the same thing with the housekeeper but instead of just banging on the door she is opening the lock door and coming in before I could get dress an even answer. I thought that was very rude and on the whole not a restful stay here.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sly259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, 4 June 2013
Sent the following E-mal to the Guest:

June 4, 2013

Dear Valued Guest:

This E-mail is in response to your May 26th TripAdvisor review regarding your recent stay at Travelodge Inn & Suites, Albany Airport.

I was unable to ascertain when you stayed at our hotel and also to investigate your room history to determine which Housekeeper was assigned to your room. Please be assured that we will address this issue with our Housekeeping Staff as this type of incident is highly unacceptable; not only to our guests but to our policy.

Did you alert the Front Desk Staff regarding the people in the hallway as the guests may not have realized that they were disturbing the other guests?

We sincerely hope you will give us another opportunity to serve your lodging requirements during your next trip to our area. It is our goal to show you that we really care about our guests’ comfort and satisfaction.

Sincerely,

Marilyn Seidner
Director - Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Latham
1 review
Reviewed 19 May 2013

Stay was pretty good, good hygiene.. Can make few changes/ addition in breakfast. Internet speed is very poor which is biggest drawback.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Sumeet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, 20 May 2013
Sent the guest an E-mail thanking her for her four star review and indicated that we are working with our Internet provider to enhance our Internet speed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travelodge Inn and Suites Albany

Property: Travelodge Inn and Suites Albany
Address: 42 Wolf Rd, Albany, NY 12205-2603
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Albany
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Travelodge Inn and Suites Albany 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Great Location, AAA Approved, Friendly Staff, Albany Airport, State Capital, SUNY, RPI, Siena College, Saratoga Race Track, Cooperstown & many Hospitals are only minutes away. Colonie Center Mall accross the street...Regal Theaters, Barnes & Noble, Macy's, Sears, Christmas Tree Shop, LL Bean, Cheesecake Factory, PF Chang's, Buca diBeppo, Chile's, Hooter's, IHop and Dunkin Donuts are all with walking distance. ... more   less 
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Also Known As:
Travelodge Inn & Suites Albany Hotel Albany
Albany Econo Lodge
Econo Lodge Albany

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