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“Good time at Travelodge”

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Travelodge Inn and Suites Albany
Ranked #26 of 50 Hotels in Albany
Reviewed 13 December 2013

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Arpita P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this reviewResponded 19 December 2013

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412 - 418 of 604 reviews

Reviewed 20 November 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Wesley Z
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this reviewResponded 27 November 2013

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Reviewed 5 November 2013

Thankfully we just needed accommodation for a quick overnight stay. This hotel was very inexpensive so we should have been prepared for it, but we found it depressing and dilapidated. Everything about it screams cheap and old and in need of some TLC. There was that unmistakable smell of an old motel, with its old patterned carpet and unattractive decorating.

We were 2 couples traveling together and had 2 rooms. Both were depressing, dusty, had a slight smell of I don't know what, plus the bathroom had a hair on the floor and the corners hadn't been scrubbed, the light switches were grubby and/or cracked plus I left a finger mark in the dust on the lamp base. The old bedspread had stains on it and we put it on the floor so it wasn't up near our face. We were really cringing when we got into bed, hoping it was clean.

Breakfast was terrible, with a cheap and miserable selection of stale tasting food.

The best thing about the inn is the crazy Italian restaurant next door. Thank goodness that was there, literally a few paces from the front of the inn, as we had a really fun and very big Italian meal for a very reasonable price.

There is no excuse for a hotel room not being cleaned properly and I would certainly not recommend this one unless the budget absolutely didn't stretch any further.

  • Stayed: September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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1  Thank hobart_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this reviewResponded 7 November 2013

E-mailed the guest the following:

Dear Valued Guest,

Thank you for taking the time to reply to the survey regarding your September stay at our Travelodge Inn & Suites, Albany Airport.

Our hotel was acquired by Cocca’s Hotels and was converted from another brand to a Travelodge Inn & Suites. We will be performing a complete renovation of our hotel during late fall of this year or during the beginning of 2014. Due to the extensive changes, the renovation plans are subject to Planning Board review. Therefore, the exact start date has not been scheduled.

This is not an excuse for your room not being cleaned to your expectations and our standards. We have addressed the inexcusable issues you mentioned to our Head Housekeeper She has set up a new procedure for her staff to check a room before the guest arrives.

I assure you we do NOT base our standards of cleanliness on rate. FYI, we have removed the bedspread with stains. Thank you for bringing this to our attention.

We were concerned by your comments pertaining to our breakfast; as our policy is to have the items replaced on a daily basis and the waffle mix is made fresh each day.

We were pleased to see that you enjoyed the restaurant during your stay and hope you will give us another opportunity to show you that we CAN and WILL do better during your next stay.

Sincerely,

Marilyn Seidner
Director - Guest Relations

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Reviewed 30 October 2013

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Travelodge
1  Thank William S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this reviewResponded 31 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 October 2013

  • Stayed: October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Karen N
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this reviewResponded 30 October 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 October 2013

Pros: clean, comfortable bed
. great, convenient location
. adequate breakfast with good coffee
. included in the rate
. great rate

Cons: smelled like smoke in "nonsmoking"
section
. dirty/torn/worn carpeting
. throughout. Room not even
vacuumed thoroughly
. hair on the towels. Really?
This place needs to be cleaned more thoroughly-could use a complete overhaul, but at least clean better! We were exhausted from a long drive and a college open house or would have forfeited this prepaid doom for the night. Glad I brought my Clorox wipes.

  • Stayed: October 2013
    • Value
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Thank pcandwrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this reviewResponded 22 October 2013

Dear Valued Guest

We appreciate your taking the time to write a TripAdvisor review pertaining to your recent stay at Travelodge Inn & Suites, Albany Airport. Our hotel’s performance is based on our guests’ responses. Input such as this assists us to improve our guests’ continued satisfaction.

In response to your comment re our property needing a “complete overhaul”, we are planning on doing just that either late this fall or early 2014. However, that is not an excuse for the room not being cleaned properly. Our Head Housekeeper will be meeting with her staff to discuss your review and stress the importance of inspecting a room thoroughly before our guests check in.

Thank you for pointing out the “pros”, i.e., bed comfort, convenient location and breakfast with good coffee. We especially appreciated you comment of “great rate”.

We would appreciate your giving our hotel a “second chance” and stay with us again during your next trip to the Capital District area. We can and will “DO BETTER”.

Sincerely,

Marilyn Seidner
Director - Guest Relations
518-785-6626, Ext. 174

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Reviewed 21 October 2013

We really enjoy staying at the Travelodge Inn. It is conviently located and
there is the mall and many places to eat. Would highly recommend it.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this reviewResponded 22 October 2013

E-mailed the following to the guest:

Thank you for taking the time to review your recent stay at our Travelodge Inn & Suites, Albany Airport. Your Five Star rating and comments that the location was conveniently located were most welcome by our entire team. We especially appreciated your comment that you would “highly recommend” our Travelodge. It brightened up an otherwise gloomy, gray day.

We were pleased to see that you are a “Six Time” loyal Travelodge, Albany Airport “BE-BACKER”.

We look forward to welcoming you the next time you are in the Capital District area. .

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travelodge Inn and Suites Albany

Address: 42 Wolf Rd, Albany, NY 12205-2603
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Albany
Price Range: £44 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Travelodge Inn and Suites Albany 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Great Location, AAA Approved, Friendly Staff, Albany Airport, State Capital, SUNY, RPI, Siena College, Saratoga Race Track, Cooperstown & many Hospitals are only minutes away. Colonie Center Mall accross the street...Regal Theaters, Barnes & Noble, Macy's, Sears, Christmas Tree Shop, LL Bean, Cheesecake Factory, PF Chang's, Buca diBeppo, Chile's, Hooter's, IHop and Dunkin Donuts are all with walking distance. ... more   less 
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Also Known As:
Travelodge Inn & Suites Albany Hotel Albany
Albany Econo Lodge
Econo Lodge Albany

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