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“Convenient location to the Empire State Plaza Convention Center”
Review of Hilton Albany

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Hilton Albany
Ranked #23 of 50 Hotels in Albany
Reviewed 8 February 2014

Within easy walking distance of the Albany Empire State Plaza and the State Capitol building. Nice restaurant after a long day at a trade show and super comfortable beds. Professionally organized and managed to handle business travelers to the NY state capitol.

Bring a night light as it's so dark with the curtains drawn, that you'll bump into something on the way to the Bathroom.

  • Stayed: October 2013, travelled on business
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Thank pancakesisters9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this reviewResponded 20 February 2014

Dear pancakesisters9,

Thank you for your recent review of the Hilton Albany on Trip Advisor. I was very pleased to see how we had exceeded your expectations in the cleanliness of our guest rooms, your sleep comfort and of course our location to the Empire State Plaza. Looking forward to servicing you once again upon your next trip to Albany.

Regards,

John D'Adamo
General Manager

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1,026 - 1,032 of 1,191 reviews

Reviewed 5 February 2014

The hotel stock in downtown Albany has been paltry for years, but it's gotten even slimmer in recent years. The transition of this property to a Hilton is a very welcome addition. The entire place has been gut renovated, rooms included. Stylish and comfortable - up to Hilton standards. The bathrooms are nice, though the lighting could be a little brighter. The staff were very accommodating and helpful. They also have a free shuttle, which is a huge plus in a town where the cabs soak you for $10.25 for a 3-minute drive.

  • Stayed: January 2014, travelled on business
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Thank slsnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this reviewResponded 8 February 2014

Dear slsnyc,

Thank you for your recent review of the Hilton Albany on TripAdvisor.com. I am glad that you like our renovations, and truly appreciate your five star rating on our cleanliness of the hotel.

We look forward to welcoming you back to our hotel again.

Regards,

John D'Adamo
General Manager

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Reviewed 2 February 2014

The hotel is newly renovated and they did a fantastic job. Our meeting rooms were warm and comfortable. The food was well prepared and on time and as always the rooms are very comfortable. I recommend this hotel for groups planning meetings or conferences.

  • Stayed: January 2014, travelled on business
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Thank Bob_Haight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this reviewResponded 8 February 2014

Dear Bob_Haight,

Thak you for your recent review of the Hilton Albany on TripAdvisor.com. I was happy to hear that your conference was such a success. Thank you for all of the Five Stars in all categories. Our Hospitality team will always "strive for five" and we could not be happier to have exceeded your expectations in all areas of service.

Thank you again.

Regards,

John D'Adamo
General Manager

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Reviewed 29 January 2014

In one word: Impressive.

It is challenging in the Capitol region to find a hotel that offers as much as the Albany Hilton under one roof. Presentation is fabulous, customer service is remarkable and the amenities are generous.

Thank you and I can't wait to come back.

  • Stayed: January 2014
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Thank LynnMGilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this reviewResponded 3 February 2014

Dear LynnMGilbert,

Thank you for your recent review of the Hilton Albany on TripAdvisor.com I really appreciate the wonderful comments. I was pleased to see that our Staff and Hotel had exceeded your expectations in every way.

We look forward to serving you again upon your next trip to Albany.

Warm regards,

John D'Adamo
General Manager

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Reviewed 27 January 2014

I stayed at the Hilton Albany on the nights of 1/17/2014 and 1/24/2014. The hotel was absolutely fantastic from the moment I checked-in until I left on both occasions. The front desk staff was great, especially Lauren and Shirin. The rooms were immaculate. We were on our way to Quebec from Washington DC to go snow skiing and they even made it possible for us to be able to park our oversized vehicle. I would definitely recommend this hotel !!!!

Room Tip: I had an excellent view of the New York State Capital Building
See more room tips
  • Stayed: January 2014, travelled with family
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Thank Neal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this reviewResponded 28 January 2014

Dear Neal C,

Thank you for your recent review of the Hilton Albany on Trip Advisor. Our team members truly take pride in how we service our guest here in Albany. I was pleased to read your review and saw the high marks and praise for both Lauren and Shirin. I am proud of my team and I am so happy that we exceeded your expectations in every area of the hotel.

We look forward to serving you again.

Regards,

John D'Adamo
General Manager

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Reviewed 26 January 2014

i was there last night, a Snowy night 10* F, when i got to the room notice the heater was not working, i called front desk and let them know, Im still waiting for them to come and check it. this morning when i checked out i told them what happen and they not even ask what was my room number or anything, they do not care. Bad Service!!

  • Stayed: January 2014, travelled on business
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1  Thank P A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this reviewResponded 28 January 2014

Dear PA,

I read your recent review of our hotel on Trip Advisor. Needless to say that I was very disappointed to see that our staff never responded to your concern about the heat not working in your room. I would like to discuss this further with you. Please feel free to email directly
John.D'Adamo@hilton.com. I do apologize that we failed to meet your expectations.

Regards,

John D'Adamo

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Reviewed 24 January 2014

Had a great experience! Service, staff, room, fitness center, location (middle of everything), right off highway, and value was excellent. Would definitely recommend staying at this hotel. Would most definitely stay again.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Nelson J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this reviewResponded 28 January 2014

Dear Nelson JL,

Thank you for your recent review of the Hilton Albany on Trip Advisor. I was very pleased to see that we received Five Stars from you in every category. I am glad that our hotel and staff exceeded your expectations in every way.

Thank you again.

Regards,

John D'Adamo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Albany

Address: 40 Lodge St, State & Lodge, Albany, NY 12207-2119 (Formerly Hotel Albany)
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 50 Hotels in Albany
Price Range: £104 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 
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