We stayed here for a family wedding in the area.
First, in getting to the hotel. We got as close as possible, but based on my map, it looked like we had to take a U-turn to go back to the mall to get there. But there was no entrance from the mall. So we circled back and took the turn at the light on Washington Ave Extension (at the McDonalds/Wal-Mart). The hotel is on the side/frontage road. It would have been very helpful if there had been even a small sign with an arrow directing you there, or an entrance off the mall road behind the hotel.(More detail on this later)
We had a 2 bedroom suite that was very nice and roomy enough for us. The King size bedroom has a beautiful walk in shower. It didn't have sliding doors or curtains so some of the water sprayed out onto the floor and bath mat. I loved the large wall mirror in the bathroom that had the lights behind it. Nice touch.
The second room had a queen size bed and a normal bathroom with a shower tub combination. The mattresses were absolutely not comfortable. Interestingly enough, we have stayed at other Marriot properties and they had the more 'deluxe' mattresses (like a temperpedic 'style'). Our beds were traditional mattresses (best I could tell) with squeaky bedsprings. As the hotel has only been open less than a year, I would have expected the beds to be more comfortable.
The facilities were very nice and clean. My father used the exercise room and it looked to be in good condition with basic equipment as well as towels.. No one used the pool but the area also looked very nice.
The morning breakfasts were very nice. It offered hot and cold food, fresh fruit, breads, cereals, juice, soda and coffee. Granted, there was no orange juice (I thought that was a basic) and the Pepsi was out of order. And some of the foods differed slightly each morning. All in all, it was a very nice complimentary breakfast.
Other amenities included a beautiful patio with a fire pit and comfortable chairs, a basketball court and 2 computers and a printer for your conveniences. Not to mention free Wi-Fi.
Our only 'real' complaint was after being out all day the last day (for the wedding) we got back in the evening and our room wasn't even touched. Trash, dirty towels, unmade bed, etc.... I had to go down to get a large garbage bag, clean towels and replacement shampoo, etc... What I was extremely happy about was in the morning I had a chance to speak to Brandon, the manager. He was extremely appreciative of me bringing my concerns to him. As he stated, they are relatively new and need to know where problems exist. With that said, he took my concerns about the lack of maid service the day before very seriously and was able to help compensate appropriately. At that point, I shared my concern about the lacking signage. He explained that due to the location (a 'reserve'?), that they supposedly can't put the sign up there. And as far as an entrance off the mall road, he stated they were told before they built that they would be able to make and entrance. But now, the mall is holding back on letting them do that.
In the end, should I be back in the area, I would stay here again.
- Official Description (provided by the hotel):
- Residence Inn Albany - Washington Ave. Ext. is one of the area's newest all-suite hotels that is designed for the guest staying 5 or more consecutive nights but, at the same time, ideal for the traveler staying only one or two nights. All suites have a kitchen with stainless steel appliances including a full-size refrigerator, microwave, and dishwasher. While some suites have an oven, all have a twin-burner range top, garbage disposal, and all kitchen utensils. Our rate includes a full hot breakfast buffet served daily and you would be really missing out if you didn't join us Monday through Wednesday evenings for "The Mix", our evening social. We always have something creative and tasty on the menu and include complimentary beer, wine, and soft drinks. We have a delightful heated indoor pool and hot tub, an outdoor basketball court, 24-hour fitness center, and a peaceful patio area where you can relax around the fire pit or fire up the gas BBQ grill. We also offer complimentary high-speed WiFi, on-site washers and dryers, as well as an always plentifully stocked "Market" that's open 24-hours for your convenience ... more less
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