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Reviewed 24 April 2013

The hotel was welcoming, clean and had a wonderful breakfast. The staff was very friendly and helpful and my husband and I were pleased with the room. We really enjoyed the buffet breakfat in the morning. The food the well presented and fresh witha nice variety of items.

  • Stayed: April 2013, travelled on business
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Thank CookieGram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 30 April 2013

Dear CookieGram,
Thank you for taking the time to write such wonderful things about your experience. Our hotel is committed to the satisfaction of every guest that stays with us, which is why it is so rewarding to get feedback like yours. On behalf of the entire staff, we thank you for your very kind words, and we look forward to welcoming you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2013

The hotel is set back far enough from the highway to not hear the road noise at all ( I had a room at the rear of the building). The lobby staff was exceptional, the room and bathroom were clean and the beds very comfortable and well covered. Although I didn't get a chance to use the fitness I saw it and it was exceptional, with the option of saunas, steam room, massage chair and tanning bed. There was no iPhone charger.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Hampton
Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2013

I travel for work, and have stayed at many hotels on business trips, and I have to say this one is by far one of the most homey and welcoming hotels I've stayed at. The staff go out of their way to know you. The rooms are nice, especially for the price and location. They have a "women's floor" which is the third floor of the hotel, and is only accessible by key. The floor also has extra amenities, such as free water bottles, healthy snacks, health tips for women, microwaves in the rooms, and very nice bathroom supplies (razor, tweezer, and great products).

The hotel also has a lovely restaurant that you can eat at or order carry out from.

Room Tip: If you're a woman traveling on your own, I'd highly recommend trying to get a room on the women's floor.
  • Stayed: April 2013, travelled on business
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Thank Christi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 22 April 2013

Greetings Christi P,
You blew us away with your kind words about our hotel and our staff and we thank you so much for taking the time to write to us. We strive to make our hotel a ‘home away from home’ for our guests and we’re so glad that you feel that. Thank you for also mentioning our women’s floor as that is something we are truly proud of. Proceeds from the floor go to the American Cancer Society and breast cancer research which is an amazing partnership. We hope you will be back to stay with us again soon!

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Reviewed 10 April 2013

Nice hotel, with updated rooms and lobby. Excellent and friendly Front Desk Staff. Not far from major attractions within walking distance to town center. Avoid room behind elevators, you can hear a swooshing noise made by elevators going up and down. Would return when back in town.

Room Tip: avoid one near elevator shaft.
  • Stayed: April 2013, travelled with family
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Thank mds63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 22 April 2013

Hi MDS63,
Thank you for taking some time to leave us your feedback from your recent stay. We’re very happy that you found our staff to be friendly and the hotel convenient to attractions. Thank you for noticing our recent lobby renovation, we love our new look! We look forward to welcoming you back next time you are in town!

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Reviewed 10 April 2013

It seems like they didn't clean rooms at all((( The bed was very dirty,so we slept on our own sheets and o f course in clothes...Room looks nice at first...But when you starting to check it...it is just horrible: pillows in yellow stains, bed shirt is in white stains, the room smells like old empty house( The noise level was unbelievable!!! We couldn't sleep where at all...we could hear everything that happened on the street...

  • Stayed: April 2013, travelled with family
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1  Thank katk782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 11 April 2013

Hello KatK782,
We appreciate your feedback and would like the opportunity to have a second chance to impress you. We apologize for the condition of your room and would like to express that this is not typical for our hotel. We are dedicated to ensuring your positive guest experience and we stand by our satisfaction guarantee. We will be reaching out to you to continue on the road towards your total satisfaction.

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