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“Nice clean place with friendly, helpful staff”

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Hampton Inn & Suites Albany - Downtown
Ranked #8 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
Reviewed 23 May 2013

Very clean double queen suite on the sixth floor, stayed last night after my son had surgery and was recuperating. It was a nice, very large room with lots of light from two big windows. Four people and was not at all too crowded, very open and roomy. There is a couch and a desk and small kitchen with microwave, fridge, coffee maker and sink. Only drawback, bathroom very small and no door in the anteroom to the bathroom where the sink is. It would have been ideal to be able to close a door there to have privacy to change, etc. Only place to change would be in the tiny bathroom. Okay for us, but with very modest roommates, could be uncomfortable.

Bedding was very comfortable, clean, and room temp was good and easy to control.

Nice touch that always means a great deal to me was the very friendly front desk staff. Zach introduced himself, was friendly and helpful, and really seemed to care about the quality of guest experience. Remembered us the next day.

Other staff were nice, too. We called down at one point with a question about channels and they made a point to quickly run up a channel guide to the room even though there was one already in the room. They were just that willing to be helpful, which is rare.

Parking is a bit expensive, like 13 bucks a night, and not very many other options to park nearby, so you're kind of stuck with that. Parking attendants nice, though.

We were going to eat at Yono's downstairs, which we have done on other visits- it is one of the best (albeit very expensive) Indonesian restaurants around, including in NYC. My son was not feeling up to it, though, so we got takeout, but if one is staying at the Hampton, I could recommend getting dressed up to go downstairs to Yono's, but expect to pay $$$ for some really exceptional food.

The Hampton is not a high luxury hotel, but has all the basics, is clean and comfortable, has dedicated staff and breakfast is included. Breakfast bar is pretty basic and standard, and the coffee is not great, but will do to get the day started if not too picky.

Overall, it's a fine, dependably good place to spend a comfortable night.

Room Tip: Double queen suite 606 was very nice and extremely quiet
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  • Stayed: May 2013, travelled with family
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Thank Rocketpup55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 31 May 2013

Dear RocketPup55,
Thank you for your review! We hope your son is doing well after his surgery and are glad that you found the room clean and comfortable for his recuperation. Our staff is the best and we’re glad you noticed how much they care while you were here! We hope the next time you are with us you are able to get down to Yono’s for some of their amazing food! We can’t wait to welcome you back. Thank you again!

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847 - 853 of 1,087 reviews

Reviewed 21 May 2013

The location at 25 Chapel Street is near lots of dining options and the downtown. If you're not averse to walking up a few hills, you can save the $6 cab fare, but walking back to the hotel from the downtown buildings is much more pleasant!

My hotel room is a very spacious: an L-shape, with a kitchenette with microwave and mini-fridge, table and two chairs, and a side chair with visible stains on the seat! :(, sofa, coffee table leading to a dresser with a huge screen TV on a swivel to face either den/kitchen area, or the large very comfortable and clean king-size bed.

This hotel has a separate "ladies-only" floor with restricted access for those of us females traveling alone, and provides lots of added amenities, like fresh fruit, cereal bars, bottled water, and coffee 24 hours a day in the elevator lobby. There's also a "relaxation room" that can be reserved (I haven't had a chance to try that yet).

The biggest negatives about the room are in the bathroom area. The counter is large enough for my toiletries and stuff, but below the sink is open shelving and no drawers. The door to the toilet/tub room is very wide (probably handicap accessible), but very near the toilet itself when opened. There's also a light that stays on constantly below the toilet paper roll, which is fine if you want a night-light, but irritating for those of us who like to sleep in total darkness (just close the bathroom door and it's fine). The closet is large enough and the staff brought the extra hangers I needed for a 5 night stay, but the opening is only half wide with the other half hidden behind the wall. There's a wall mirror for magnification purposes, but too small to actually see the back of your head using the mirrored closet door. The A/C is rather loud when it kicks on, but I can sleep through anything and it didn't bother me.

Overall, for comfort, size and location, I would stay here again (just don't sit on the side chair!)

Room Tip: Definitely request the Empire Floor if a female traveling alone!
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  • Stayed: May 2013, travelled on business
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Thank RiverlanGone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 24 May 2013

Hi RiverIanGone,
Thank you for taking the time to leave us this great detailed review! We are so glad that you enjoyed our Women Only Empire Floor, we are very proud to partner with the American Cancer Society and donate proceeds from the floor to breast cancer research. We do apologize for the condition of the chair in your room and will certainly inform housekeeping. We hope you will come and stay with us again soon and check out the relaxation room, it is really a great experience!

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Reviewed 17 May 2013

From the moment I walked in the lobby, I was greeted with some of the beat hotel staff I had seen in years. From the works, the valet attendants, and Managment, everyone treated me like a values guest. The room was comfortable and clean. The food at the resturant attached to the hotel was amazing as well. I definitely recommend a stay here for business or pleasure.

  • Stayed: May 2013
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1  Thank RDWRIOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 24 May 2013

Dear RDWRIOR,
We love all of our guests and are so glad that you felt the love while you were here! Thank you for leaving a great review for us, we appreciate all your kind words and will certainly share this with our staff. We hope you will come back and visit us again soon!

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Reviewed 14 May 2013

I have stayed here several times. The staff is extremely accommodating. The breakfast is ok. Unfortunately, the restaurant attached to the hotel is not open on Monday nights. If you are a woman, I recommend staying on the Empire Floor--it is nice to have the extra perks. The location is great.

Unfortunately, this past stay, I saw a cockroach in my bathroom. The front desk staff did not seem to care about this and did not offer anything for a loyal Hilton Honors customer.

Stayed: May 2013
1  Thank Karol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 16 May 2013

Dear Karol R,
Thank you for taking the time to leave your feedback. We’re glad that you found our staff so helpful. We apologize about any confusion about the on-site restaurant, they are open Monday-Thursday 11:30am-11pm and Friday 11:30am-12am and Saturday 5pm-12am.
Thank you for mentioning our Empire Floor, we are very proud of our partnership with the American Cancer Society and the chance to donate the proceeds from that floor to them. We will certainly look into the comments made about your room. We appreciate you bringing this to our attention and we look forward to your next visit with us.

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Reviewed 13 May 2013

Saw a show at the Egg, which was minutes away. Dined at the Hotel restaurant, which had a very comprehensive menue, from hamburgers to full entrees. I would stay there agian , and recommend it to family and friends visiting from out of town.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Hampton
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 16 May 2013

Hi Susan S,
Thank you for taking the time to write such a nice review for us! We’re glad that you enjoyed our convenient location as well as our on-site restaurant. Please send as many friends and family to us as you would like, we would love to have them stay with us! We hope you enjoyed the show at the Egg and look forward to welcoming you back again soon!

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Reviewed 9 May 2013

This Hampton is attractive and clean, and the beds are very comfortable. The staff is very helpful and the complimentary breakfast is fresh and offers a good selection. There is parking on the premises and the hotel is within walking distance of the Capitol. They also have a special "women's only" floor, which is very nice for women who are in town on their own for the night.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Hampton
Thank LindafromLongIsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 16 May 2013

Hello LindafromLongIsland,
We’re so glad that you enjoyed your stay with us! Your comments about the helpfulness of the staff, the complimentary breakfast and the rooms certainly made us smile. Thank you for mentioning our Women’s Only Empire Floor as well, we are very proud to partner with the American Cancer Society on that effort. We look forward to welcoming you back when you are in town again!

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Reviewed 7 May 2013

Very clean and well maintained hotel. The lack of a pool on the location would be the only reason I might try a different hotel. You can us the pool at a local fitness center just down a block or two.The kids loved the breakfast and the ability to walk aroung the city. The valet parking was nice.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Hampton
Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 16 May 2013

Hi Sharon H,
Thank you for your recent stay with us and for taking the time to write a review. We’re glad you and your family enjoyed your time with us and our location! Albany is a very walkable city with great sites and history to see. We hope you will be back again soon!

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Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Albany
#5 Business Hotel in Albany
#6 Family Hotel in Albany
#8 Romantic Hotel in Albany
Price Range: £83 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 
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Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn

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