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“Always very satisfied”

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Hampton Inn & Suites Albany - Downtown
Ranked #10 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
Reviewed 19 May 2014

The customer service, especially from the staff at the front desk, is excellent! There are also two excellent restaurants right next door. I always stay here when I am in Albany and highly recommend this hotel!

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
1  Thank Lou Ann O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 20 May 2014

Lou Ann,

Thank you so much for staying at the Hampton Inn & Suites Albany Downtown and taking the time to review the hotel! I am so glad that you had such a great experience here, especially with our customer service- that is always our top goal! I will also pass along your kind words to the staff at dp's and Yono's; isn't the food amazing?

Thank you again for staying with us, we truly appreciate having you here!

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680 - 686 of 1,052 reviews

Reviewed 19 May 2014

Nice hotel marred by little attention paid to my account on check in. Wrong charge placed on credit card and charges that should have not appeared on my invoice at check out were charged. Had to contact my credit card company to reverse charges as while the charge to account was immediate, the credit takes 3-5 business days.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
1  Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy C, General Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 20 May 2014

Hello Richard,

Thank you for your recent stay at our hotel. I want to take this time to apologize on behalf of my staff for the inconvenience you experienced with your billing issues. We strive to make your stay extraordinary from the moment you check in to when you check out and it is clear that we had failed to deliver this to you. We did receive a purchase order at the time of check in, but this form of payment is required to be received at a minimum of two weeks prior to arrival to ensure proper processing. Our front desk should have been more diligent in getting this to our accounting department to be expedited prior to the end of your stay. I will be sure to make sure my staff is aware of the proper procedures in dealing with purchase orders and tax exemption. Please feel free to contact me personally with any further feedback or the need for any reservations. Thank you again.

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Reviewed 18 May 2014

Very nice rooms, comfortable and clean. Feels more like an expensive hotel than I expected, especially with the great service, very professional and friendly. Free breakfast was good but nothing fancy. There are no parking options, you have to pay for parking. Overall very nice experience.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Phuong H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 20 May 2014

Phuong,

Thank you so much for staying at the Hampton Inn & Suites Albany Downtown and taking the time to review the hotel! I am glad that your stay exceeded your expectations and that you found the rooms to be comfortable and clean. We are currently in the midst of revamping our breakfast and hopefully by your next visit you'll find the breakfast even better than before!

Thank you again for staying with us, we truly appreciate having you here!

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Reviewed 18 May 2014

I was on a business trip so I stayed during the week and was put on an all exclusive ladies floor. It was pleasant and offered a lot of perks to be on that floor. Treats, top quality toiletry's and very quiet.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
Thank Joann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 20 May 2014

Joann,

Thank you so much for taking the time to review and for staying at the Hampton Inn & Suites Albany Downtown! I am so glad that you were able to enjoy the women's floor and all the amenities offered on it.

Thank you again for choosing the Hampton Inn & Suites Albany Downtown, and be sure to come back and visit us again soon!

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Reviewed 16 May 2014

With the exception of breakfast I was quite pleased with my stay at your hotel. I had the opportunity to stay on the 3rd floor with all of the extra perks and was quite pleased with them. Excellent idea for female travellers.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
Thank Joanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 20 May 2014

Joanne,

Thank you for staying at the Hampton Inn & Suites Albany Downtown and taking the time to review us! We very much appreciate your comments and feedback and look forward to servicing you again in the future. I am thrilled you had the opportunity to stay on the Empire Floor and enjoy all the perks of it. You mentioned that breakfast wasn't up to your standards, please message me or email me (meaghan.white2@hilton.com) and let me know what was the issue so we can better serve you and other guests in the future! We take our comments seriously and greatly value whatever advice you may offer!

Thanks again, Joanne, for choosing the Hampton, we greatly appreciate you and your business!

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Reviewed 16 May 2014

I was very happily surprised to find such wonderful attention and services at this hotel. Staff is very friendly and really go out of their way to make your stay as pleasant and comfortable as possible.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
Thank Jose R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 25 June 2014

Jose,
Thank you so much for your response and for staying at the Hampton Inn & Suites Albany Downtown! I am so glad that you had such a positive experience and that you enjoyed the staff & that everyone exceeded your expectations- providing excellent customer service is always a top priority! I will most definitely pass along your kind words to our staff!
Please come visit us again soon!

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Reviewed 13 May 2014

We stayed here during a college graduation weekend. The hotel was nice and clean and the rooms were also adequate although we did have some mold around the shower and tub area. The hotel is only a few blocks from the Times Union Center, but at the end of row where all the bars let out late at night around 4am. The hotel parking is not free and does not belong to the hotel either. There is another parking lot privately owned across the street, that turns into a noisy rowdy act after midnight. The free breakfast was not up the Hampton Inn standards that we were used too. The precooked "cheese owlets " were cold. The oatmeal was also cold and no one was attending to the breakfast area to answer questions or complaints. Don;t know if we'd stay here again even as convenient as it was to our plans.

Room Tip: Try to get a quiet room not facing the front parking lot
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  • Stayed: May 2014, travelled with family
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1  Thank Tworivertravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded 15 May 2014

Tworivertravelers,

Thank you so much for taking the time to review the Hampton Inn & Suites Albany Downtown! We appreciate it so much and are grateful for your suggestions on how to improve and better ourselves. I am sorry to hear that the cleanliness of your bathroom wasn't up to your standards and we will take care of that immediately. I am also sorry to hear that the parking lots were noisy for you and that the breakfast was cold; rests assure that that will never happen again
.
Thank you for staying at the Hampton Inn & Suites Albany Downtown, please come back and visit us again soon and enjoy our improvements since your last stay!

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Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Albany
#5 Business Hotel in Albany
#6 Family Hotel in Albany
#8 Romantic Hotel in Albany
Price Range: £86 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 
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Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn

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