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Homewood Suites by Hilton Albany
Ranked #3 of 50 Hotels in Albany
Certificate of Excellence
Albany, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Loved our stay”
5 of 5 bubbles Reviewed 11 August 2014

Clean rooms ,friendly and helpful staff. The food is excellent. The breakfast and dinners are top quality. Centrally located to all of our needs. The general manager became a personal friend of ours throughout our years of staying there. We will stay again without question.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, 23 August 2014
Thank you! We can't wait until you stay with us again. We love when we get to know our repeat guests becase they do really become like family visiting from out of town. See you soon!
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1,228 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
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English first
Reading, United States
1 review
5 of 5 bubbles Reviewed 10 August 2014

Clean and friendly hotel. Great dinner and breakfast. We stayed in the two bedroom suites, and it was like having two regular hotel rooms with a bonus living room and kitchen to share in the middle. One of the best hotels I have ever stayed in.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank George R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, 23 August 2014
Thank you for such a nice review. It is so nice when travelers such as yourself can let others know about their experience here at our hotel. I hope you will be back to stay with us again really soon!
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Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 8 August 2014

The Homewood Suites is overall a great place to stay - I only give it a 3 instead of a 4 due to the carpet - here's the deal -

I was in a 1st floor handicapped accessible room for some reason - just luck of the draw - I have no accessibility issues - and the room was huge.

A Full kitchenette - apartment-sized fridge, microwave, sink, coffee maker, stove top, plates and dishes.

Nice living room area and large bedroom - all with 12 foot ceilings. TV in bedroom and living room.

Enormous bathroom with a handicapped accessible shower and a phone and buzzers to call for assistance - so if you have elderly or accessible-needs people then the room is great.

The shower gets hot.

Amenities - Hot Tub was nice, about 103 degrees - warmest I have been in in a while; pool was a medium size, with a lap-lane. Basketball court on site, workout rooms, a nice large area in the lobby for holding meetings, or just hanging out - even a bonfire pit out back.

Awesome free breakfast (bacon, eggs, potatoes, pastries, fruit, oatmeal, OJ and Starbucks coffee).

The staff is great - very accommodating and friendly - and there is a well-stocked little store onsite for snacks and drinks.

I honestly would give the place a "4" if not for the carpet in my room - now, again I am not sure if it was because I was in a handicapped accessible room or not - but the deal is the carpet was a bit "tacky" (not in a fashion sense) more like they shampoo it all the time, but don't let the carpet pad dry adequately so there is just this slight almost damp, stickyness to it. It looked and seemed clean - I just think the pad is a little saturated. They just really need to air it out for a few days.

That being said, I will probably be staying there again in the near future.

Room Tip: My room was by the door on the first floor, so it was a bit loud with people coming in and out.
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  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, 23 August 2014
Thank you so much for writing a review. I do apologize for the tackyness of the carpet. I did check on our end here with our maintenance dept. and they did shampoo the carpet in that room right around the time that this review was written so I do think it was a matter of timing. As always we will use the comments left on here as a training tool for our staff. I hope you will be back again really soon and give us a chance to get that "4" Star Rating. Thank you!
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new york
Level Contributor
91 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

From the friendly and professional front desk professionals to the evening manager's reception staff, this hotel is one in a very short list that knows that happy customers come back. Maybe it's due to the very visible presence of the manager, Bob Huber, but even when he's not around, you get the same 'can do' attitude from everybody.

Room Tip: Even though the hotel is on the airport flight plan, you don't hear anything -- amazing.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank retiredearly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, 23 August 2014
Thank you for such a great review. You are so right when you mention our GM Bob Huber. He definately has a "can do" attitude which rubs off on all of us here. I do feel that he is a great manager. Everyone here has learned so much from him. His presence is always felt whether he is here or not.
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Sunnyside, NYC, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

The accommodations completely met if not exceeded my expectations, from the meeting room booked for an all day session to the overnight stay. This particular Homewood Suites is very well run, clean, comfortable and well serviced.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, 23 August 2014
Thank you for taking the time to share your thoughts about our hotel. I love the comment about us meeting if not exceeding your expectations. We have what we call our "Platinum Rule" which is , "Treat the guest the way THEY don't even know they want to be treated." Hope to see you back with us again really soon!
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Niskayuna, New York
1 review
5 of 5 bubbles Reviewed 6 August 2014

We lived at Homewood Suites from Feb - June 2014 because we lost our home to fire. Never in my life have I ever experienced the kindness and generosity from any hotel staff as I did from the Homewood Suites staff. The entire staff made us feel so comfortable and at "home". My 10 year old daughter lost all of her stuff toys in the fire but Bob (the general manager) found some for her while he was in Orlando on a business trip, he brought back 2 wonderful stuff toys for Mercedes (Raccoon2 and Pascal from Tangled). IT WAS UNBELIEVABLE! There are no words to express my THANKS for the entire AMAZING STAFF! Hilton Hotels should be HONORED they got the BEST PEOPLE in ALBANY NY. As for the hotel itself, you have everything you need BREAKFAST and DINNER!, swimming pool, gym, and basketball court. We couldn't ask for more! and the court yard with the NEW fire pit is awesome! The place is cleaner than clean! You will NOT BE DISAPPOINTED! Its a Great Place to call HOME!

  • Stayed February 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Hannie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, 23 August 2014
Hello Hannie,
Thank you so much for writing such a great review for us. We really miss seeing you and your family around the hotel. Tell Mercedes and your mom and Peter that the whole staff says hello. Tell Mercedes that we all congratulate her on her 3rd place finish down in Florida. We are so proud of her. Stop by and say hello once in a while, we would love to see you.
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Boston
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

I stayed here for a work trip and was pleasantly surprised. The location is great, the rooms are clean, new and modern. The bed was very comfortable and the complimentary dinner and breakfast was key. Would definitely stay here again.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank yellowfad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, 23 August 2014
Thank you! I hope you will have a lot more work trips to the area so we can accommodate you again. Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Albany

Property: Homewood Suites by Hilton Albany
Address: 216 Wolf Rd, Albany, NY 12205-1116
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Albany
#1 Business Hotel in Albany
#1 Romantic Hotel in Albany
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Albany 3*
Number of rooms: 133
Official Description (provided by the hotel):
Homewood Suites by Hilton Albany is an all suite hotel that caters to the guest staying 5 or more consecutive nights but is absolutely perfect for the traveler that only needs a night or two. All suites include a kitchen with a full-size refrigerator, microwave, twin burner stove top, dishwasher, garbage disposal, and all pots, pans, dishes, glasses, and utensils. Our rate includes a full hot breakfast buffet, seven days a week, and a dinner buffet including salad bar and beer, wine, and soda Monday through Thursday evenings. We have a beautiful heated indoor pool and hot tub, an outdoor basketball court, a newly remodeled 24-hour fitness center, BBQ gas grills, complimentary washers and dryers, and a well-stocked 24-hour suite shop (convenience store). ... more   less 
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Also Known As:
Homewood Suites By Hilton Albany Hotel Albany
Homewood Suites Albany
Homewood Albany
Albany Homewood Suites

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